SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Khaki ゅう to attack. Khaki than the おもっ's don't brown but clean. had better so tightly with or みえ.
Thank you great bag leather
Fast delivery!!!
Finish some falling long even This price is on line. .. Shipping wholesale washable Rayo ^^
Amazing the bag. By mistake the buyer sent another color but had very good attention and communication with me. They sent the right bag 2 weeks later
Amazing quality, very beautiful bag thank you!
Amaaaazzzziiinnggggg, with small gift so nice and thank you so much(((:::: goooooood quality
Cute bag. Well made. Came safely packed
Superr cute bag.. love it .. thank u store
Cute good measure also glad also ちがう sh also want or in the very good thank you
Beautiful, Good quality and very well made. It is real leather. The bag come in a good package
Beautiful very nice color. The quality is extraordinary a very good value for money. The pouch and small scarves in gifts is very nice. Thanks to the store. I recommend this seller and this bag.
Damn nice. leave yo want うり ASIC とどき not squashed. had better fault is also pretty. ふだん じゅうぶん into the orthography.
A good quality bag, it turned out to be a little too small than I expected
omg very nice
The bag is identical to the real one! Im very impressed. I will definitely purchase more in other colors
Shipping fast and terrific ^.^ tool 뤈 뒈 Qualcomm for 쩜 stars Blue 욘 buy 욷 this bustier 뫄 묜 rat e along this put it down until it from Warth degree car living room curtain shoot more than 퐐 buy the eye 뒈 used snow cock pecking the 궛 Tiger flame 굑 bustier for hair 숴 뫄 sense 쩜 after the
Super. Is goodly. Love me. Recommend to everyone.
Such a cute little bag! I think I selected the wrong size because it’s so small but cute & good quality. I would buy more for sure. Packaging was perfect !
Super fast shipping, top quality, love it
The bag came in a good condition. You can see in the picture. It’s packed properly. Quality is good. It arrived about 2 weeks.