SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item arrived damaged.
The product arrived in AngolaIn good condition. Recommend the store.
I was amazed with how nice this watch actually looked when it arrived! the quality definitely is more than what you pay for. Highly recommend!
The watch looks really great! It is well made. I had Naviforce watches before and they were all excellent! The green color of this one is superb! It is exactly what I wanted. I reccomend the watch!
The brand naviforce among the beautiful watch which gives a very good quality with an affordable price, a big thank you for the store
Excellent..
Very good.
They fulfill what they promised
Super cool!
The watch is simple and as described, really nice for its price and well packaged. so in all, good value for their price.
Excellent. The watch is too fancy. In person looks a thousand times better than in photos. Minimalist and elegant. I recommend it to the 100% Excellent store.
Very good quality for the price very good store I advise everyone
Very well made, phosphor as shown in the picture, all chronograph dials, fine package, brand napkin + Watch stand as a gift
Well received as description
Top watch had never bought from this brand very beautiful and well finished, really good leather bracelet up close is more beautiful worth buying. Shipping was fast TBM VLW top VLW
As in the description of the article. Everything works and the keys too. I love it already. In my wrist it is fine, it is fine for those who like watches with a large dial. I love it already, I will definitely buy a second one. I recommend the store and he arrived earlier than expected.
Its really good watch for the price . Looks expensive
Excellent attention from the store, arrived quite fast and very fast.-I will buy other models from the same seller.
Really beautiful and multi-function clock. There's nothing to complain about. Runs flawlessly. Fast delivery. Clear purchase recommendation. Thank you very much.
I consider that it has very good quality in relation to the price, it is elegant I do not see any manufacturing defect, it arrived quickly in 10 days . Yes I recommend it
Amazing watch for the finish, very beautiful, not big... Worth a lot, arrived in 15 days.
Good product,fast shipping
Excellent Product, elegant and functional watch, it is the second buy, it is high quality
Super nice watch, many functions, fast delivery
Very good, robust and beautiful. Excellent quality!!
Very nice watch, this is the third I take of this model... just extraordinary .... arrival in less than 2 weeks... thank you to the store
Very nice qualitative watch, as in the picture, in color beige with 1 year warranty at a super price. Thank you so much!
Quality and price .. Perfect!!! Shipping and tracking .. very good!!.. store .. Super recommended!!.. thank you!!!!
Perfect thank I love I recommend the store 100 I will 100 order more.
Thank you very much for this wonderful product arrived very fast
Very beautiful show ball heavy only took to deliver over a month but the rest's all OK bora see if water proof right also tested and how long will not last
Excellent a real Chronograph
Great watch! All recommendations for the store! Express delivery. I am very satisfied.
Everything ok, very nice, good store
Très content
item was as indicated, the shipping was very fast
Good Watch
Sensational, quality product! I'll definitely buy more
Arrived properly protected, as described, attractive easy-to-use design all works properly. I recommend it
Watch came about on time to, was super packed. Many thanks!
Good!
Everything is at its best! Recommend store
The watch is very nice and the product arrived fast thanks store.
ok
It's pretty. I liked it.
It is beautiful, perfect, good size and weight. Totally recommended.
I'm soo satisfied with this wristwatch.The colour is very nice. Everything is functioning well
Performed well and I'm lovin it! Had alot functions and it is satisfying! worth of it! and fast shipping.
Delivery super fast & received with good condition. Like the watch very much very recommended the store
nice fit. works well. many features. thank you store. cheap.
The watch is really very beautiful! The workmanship is decent! For this price the best option!Arrived very quickly! The store is respect and thanks for the soft cloth included!
Great watch I am very pleased recommend very good.
Excellent product, very elegant and good quality.
Fast delivery, 3 weeks to Serbia. Very nice watch, better than on the pictures. Quality box + store included gift. Recommend!!!
order received before estimated delivery date,item is as same as ordered,very nice
Congratulations. Show ball
I loved it, they are nicer than they look in the picture, arrived before time, I give a 10 to the store.
The watch is ok. Seller well done, thanks for the gift, mechanism to adjust the bracelet.
Going to thank and congratulate because the quality of product is very top. Thank you
It arrived early and in good condition, very nice, equal to the reference image
Excellent watch!!!
Very beautiful yet more beautiful live was quite pleased with the watch advise this store as the product as the description or better thank you
I received it. The store delivered the goods quickly, and the logistics was also very strong. The customer service attitude was excellent and patient, giving people a kind of intimacy. I liked it very much.
I really like it very much, support it very much, the quality is very good, exactly as described by the store, I am very satisfied,
This watch is
Beyond all my expectations. 100% recommended
The clock is great. A clear hit of a second hand-surprised, for such a price. The Chronograph works, the main thing is to use the buttons correctly-the top start-stop, the lower reset. Great look. The strap is rigid, maybe carried.
Excellent watch, great quality thick 'leather' strap'. Wears quite large, also comes with a very nice cleaning cloth. Can't go wrong at this price.