SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really fast recommend
Great Quality
Very beautiful recommend!!
Very beautiful, arrived quite fast
Is prettier than it looks.
Excellent, as per the announcement.
Not a big flaw, lack of manual and settings for this model. The one that is not for them and not in Russian language, intuitively and visually not everything is clear. while satisfied, I will test. look Salid
Wonderful cost benefit, loved
Delivery Week, by courier at home. The store sent quickly, responded to messages. Watch as described, looks impressive, big, functions in working order. I recommend the product and seller.
Had already bought one. Arrived fast, well packed and well protected. Considering the price, the watch exceeds expectations, looks good quality, is beautiful and matches its description. I recommend the store.
It arrived very fast (exceeded expectations), well packed, well protected. Nice, big watch, according to your description. I got what I bought: a nice watch, good price and timely delivery. I recommend the store.
Fast shipping beautiful product
Great product. Enjoyed.
It took something else but it is accurate, the store did not respond to my messages, very poor in packaging when being susceptible to shock in transport as you can see in detail in the attached photos,
Ok
Nice as the photo
Thank you huge store super fast shipping recommend you this seller and this store Super Watch welcome ie super
Big clock. For those who like big watches. Bulky. Until the date works well. Looks very tough.
Arrived very quickly. Is turning and fonciona. Recommend
The clock came even quickly, to the touch and the look even nothing, but came with a marriage, the minute arrow is shifted from the slightest movement by hand (not at all fixed)). You can navigate the second dial, but you need to. The clock is cool, but as lucky as it is, I'm not lucky.
Solid, beautiful and quality watch. I love it
As in the description Beautiful watch, good building materials Rugged Like
The watch is very large is not convenient to wear! So norms! Delivered quickly with other goods! Thanks store
Watch great quality! The handling of functions and a little complicated, but nothing impossible! The size and very large and very beautiful! Still not tested really and waterproof! Very comfortable arm! Recommend!
Nice watch.
Toy watches, not for a man... very sorry
I am very satisfied with the product The product arrived early, lives up to its products, am satisfied with the store and recommend
I'm just in great delight with these watches, excellent quality, comfortable, the store is good, I recommend.
Fast shipping quality adekwatna for price
This is one of my most successful purchases for coins and cents) men's wristwatch. They look very massive. Attached is the English instruction. Even those who do not speak English will easily deal with the adjustment on the pictures. You can set the time, date and day of the week. There is an alarm clock, it was also tested. As indicated in the instructions, on the alarm clock you can choose vibration, beep or all at once. Unfortunately on my watch only a sound signal works .. But on the other hand, who needs an alarm clock on the watch) it's not a smart watch. There is illumination, in the dark everything is perfectly visible. From the moment they were received and before writing this review it was more than three months. No complaints about their work happened. They work like a clock)) as well as the store put a branded stand for the phone and a client's card. It was packed in pupyrka. Delivered 3 weeks before the Moscow region to the branch of Sberbank.
Piece of Watch (54mm x 19mm). Very nice and comfortable to wear (even if it looks like a lie). A lot of it has to do with the strap, soft silicone, and with a design that makes it almost impossible for you to fall off by taking it off or stealing it without you knowing. One but: the lighting lasts only 4 seconds.
It came quickly. The quality is very good. Thank you store!
Like the watch and pretty much just my arm was a little big Plus watch and beautiful
El reloj está fenomenal y llegó en un tiempo bastante corto. He comprado varios ya a este vendedor y hasta el momento todo muy bien.
For hours I am very pleased, as a gift they sent a holder for the phone
Won the goods for coins delivery fast all came whole and working and another accessory to the phone in padorak.
Wszytko zgodne z opisem Super kontakt ze sprzedającym
They look super, but they came to me with non-working arrows
Very good looking watch, I hope it works like others I have also Smael The only catch is that he was already coming with the seconds in operation, not knowing how long he had been like this. Shipping very fast, 8 days ahead of schedule
It's just gorgeous, great, do not play
Excellent design. Is more Modern model. Stylish. high quality ..
Got everything right recommend congratulations work.
Shipping was real quick and well received with out any damage. Design looks very good, also sturdy.
Ровно месяц доставка до Минска. Доставка без коробочки, но хорошо замотаны в пупырку. Положили дополнительно маленький магнитик ) Цвет яркий как на фото.Тест на водонепроницаемость в душе прошли на отлично! Продавец молодец.!!!
нормальные часы. один минус - они огромные
The Watch won for a cent and coins, came in 52 days, hung for a long time in sharapovo. the store put another gift, a holder for the smartphone.
Часики просто бомба, смотрятся шикарно) спасибо большое, и за подарочек тоже отличный продавец, рекомендую!!!
Super watch for a funny price. They look expensive, they look cumbersome on the middle hand. The backlight works, came already with the walking arrows. As a gift, the store put the holder for the mobile phone
Very large watches, like all this company are well and soundly made. The strap is large, longer than in other models. On a small hand exactly will not work
Super!
Доставка 40 дней.Все целое.Качество отличное,но часы реально Огромные.На фото на запьястье 18,5 см.
Отличная доставки, часы классные.
Качество на высоте. Доставка примерно месяц
it's big but very good
Clearly
The watch is very powerful, they have a large size, teenagers and girls do not give a very large size, they will look unpresentable, for people engaged in extreme sports Sports sports Sports As a gift came the ring stand for a smartphone with a logo, there is an electronic guarantee, the store is very serious, manufactured qualitatively, soundly, came very quickly, the store, The For this price very good goods. Double-sided mirror HD screen, backlight, waterproof, a bunch of functions, the bracelet is elastic, but sound, fixed tightly! Respect to the seller!
I'm happy because it arrived well, it was fast and of course the product was good so I recommend it to everyone!
Very beautiful and original look, big but for an amateur. I advise whom unnecessary functions are unnecessary. It's all well packed. Instructions in Russian No. Configured quickly without problems. Both dials work, illumination too. Many thanks to the store for a small gift. Recommend!
They're giant and I haven't figured out how to use them yet. But they're cool!
Nice watch.
The watch is not the first time we buy at a big discount in the catch moment. The store is a great fellow, always plays a lot of goods and always quickly sends parcels. The watch is all cool.
Product arrived right congratulations to store.
Large such) normally packed + a small gift. The only thing-Long went to the RB.
Просто очуменные часы! Это самая крутая посылка из Китая на данный момент, комплектация просто царская! Часы, карточка пластиковая с гарантией под скретч слоем, спортивный держатели на телефон, инструкция, упаковано все добротно, все работает! Функционал как у суперкомпьютера! Тут вам и аналоговые и цифровые часы, таймеры разные, отчёт недель, кругов, ещё чего то, будильник, подсветка! Надо неделю разбираться в полном функционале, не хуже командирских часов. Защита от воды до 5 бар, моя девушка раньше торговля часами, сказала что это только от дождя, продавать см ними нельзя, но в принципе я этого делать и не собирался, а то что влагозащита есть это только плюс. Часы кстати противоударные, но этот момент я не проверял. Кратко резюмируя- я в мм полном восторге! Смотря сильно, внушительно, сделаны добротно, пластиковые части сменяются блестящим лакированными металлом, все индикаторы просматриваются отлично и кстати да! Тон ремешка идеально подошёл к моей любимой майке. Дошло все быстро!
All Super and gift put
I bought it for 1 cent. Super. Order received. Thank you store.
Delivery quickly to the store all recommend to the store a separate Thank you watch just a bomb test drive this summer passed a swim in them you can
ок
Won for 0.01, hours cool, huge, light. Gave instructions, ID card and put a gift (in the photo) Clock ticking!!! The battery is installed!
Very excellent like very much!!!!
The clock is huge. They do not climb into every sleeve of clothing. The shape and strap rub the hand. Tried to cut the sharp protruding parts with a knife-did not help. The verdict is to remove the strap and tie the chain (wear as a pocket) or on the wall! On the account of accuracy: digital and Arrow runs out in a couple of days in the readings. Won for coins. On this I put 5 stars. Seller in good faith. Sent no questions, unlike many stores selling goods for coins and asking then to cancel the order. But the goods, apparently, are not liquid. This is why it is laid out for coins. In short: free-there is free!
The watch is excellent, thank you!
Arrived fast well packed very gorgeous and top works all weatherproof water congratulations again sent me 1 thank you gift