SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Juste so pretty and good quality
So cute I absolutely love this necklace, although wish the chain where thicker.
Preciosa
Super pretty and stainless steel! Very fast shipping for once
Very pretty, and it is stainless steel, because I once fell asleep with it and it didn't get ugly.
Cute
Perfect! Arrived Quickly
I like Me but if it's too small.
Perfect! Thanks for great service fast delivery and great quality products highly recommended for this store and will order more items, thanks again!!
It's very beautiful and it takes 3 weeks
Took 37 days to come and it sat in the post office by my house for 13 days and the store didn’t even let me know that I could’ve picked it up. Other than that the necklace is nice but it doesn’t really look like an F to me.
Parfait.
The article is very accurate to the photo, the chain is small but it is very nice and the shipping was super fast, it takes a week and a half to arrive.
❤️
Beautiful, I took the letter k <3
super pretty, came very fast, thank you! got a free gift!!
M like, good product
Accurate and cute. Fast shipping, about 19 days.
Pre nice me and my gf love them came with some free earrings too
Top
The real super ameeeee I'm fascinated I'm from Mexico and I arrive a lot sooner than expected
i love it smmm! it’s a lil smaller than i expected but super cute tho + it came so fast.
Fastastico
Super cute, exactly like the image, truth came to me very fast, very good furniture service of the tent
Very nice
It is so beautiful, recommend this store'll more Thanks
Adorable!!
Shipping was very fast to Canada. Came in 8 business days! Quality is good. I’ve worn it for weeks and they still look great
I loved
Second time ordering
I come very well, just like the picture
Loveee it
Arrival in 1 week!! Very happy, thank you very much
Very cute and came very fast
Very cute K I can’t wait to wear it. From the other reviews I saw the necklaces doesn’t change color which it great. I ordered it in the beginning of January and it came January 25
I was debating on whether I should buy this or not and ended up buying it, not made at myself.
so so so cute
fast dilivery Very satisfied
SO PRETTY I luv it
Very pretty, the color is not too yellow, the quality seems good. Overall, very good value for the price
Super
I love it ty!
i love it
Super fast delivery, chic suspension!
It’s really pretty and this is day one of wearing it. Lightweight. Not itchy so far
so beautiful high quality
Exactly like picture
18.09.21 paid for the SL day and 14.10.21 received them today. Very beautiful necklace. As in the sock I do not know yet. Because I just got to my hands through savings logistics. Thanks to the store, it cost my expectations, it's beautiful. i hope the quality of the product will please me as well as the product itself letter is small, small, but beautiful..Good luck to the store. I'll take it if it doesn't get dark.
love itttt thank you!!