SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered red, I had pink... But whatever, I took the color off. Otherwise, pretty
I ordered blue, came yellow...
The item is as it appears in the photograph of the store's announcement. It has arrived fast and well packed looks good quality. Happy with the purchase I recommend.
Very cute, good quality fantasy
Very pretty identical to the photos
Very beautiful and good quality. Found a little big (has 32 mm wide), wanted to be more delicate. The Felts put inside are sparkling. Came 1 felt for each necklace, different colors.
Very nice work well
It is cute, But something big, arrived in good furniture state and in good furniture Time
thank you
Enjoyed and has made a order
Chic for this money. Slightly more than expected, 3,1 cm in diameter. The child can be too big.
Very beautiful necklace. I put a few drops of essential oil (mint) the necklace does smell nice. Totally recommend it.
The order took a little more than a month. The pendant is massive, it opens well. I do not know how to hook a chain, an incomprehensible lock.
It's bigger than I thought, but I like it a lot.
Продавец и кулон супер! Пришло относительно быстро, и прислали именно тот цвет подушечки, который и просила! спасибо! ❤️❤️
A cool pendant-flavoring (or a pendant-secret, if you carefully glue the slots in the covers with cloth or artificial leather). The pendant is made under bronze. Heavy and very roomy. Put in it a fairly large piece of Eraser (20 × 17 × 7mm)-still remains a free place inside, The Eraser dangles inside when shaking. A cool decoration with a wide horizon for creativity and application. I recommend the store.
Всё ка на фото
Duge garniy!
Fast shipping and very nice jewelry
Perfect size
Chic pendant and chain. Quality at altitude. Honest store, not fake. Thank you. Recommended.
I liked it. Good Goods. Shipping fast. Thank you.
It's very nice though I thought it was a little small
Necklace pretty big. But nicely wyglada
Delivery to Spain in 2 weeks. The necklace is very cute, as in the photo. It came well packed, everything is whole. Happy with the purchase.
Very nice
Very good, I tried the diffuser with essential oil and it diffuses very well, I recommend the store. It arrived in 15 days.
Well. To change
What can I say? Come on. A long chain, a good option for a gift. Do not forget to put essential oil in there. Everything is super. I liked it. Thank you store. I took many different options with Ali for a sample. These options are particularly successful. Thank u
It's beautiful prettier than the picture. Very good
The necklace is beautiful, thought it was smaller in size
precioso
Cute pendants and bracelet
Thank you!
Item as per desctprion
Very cute but small to use inside the necklace
Hermoso
Very nice though I haven't gotten the requested color.
Recommend, excellent quality
Beautifully