SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I always buy with this highly recommended store, fast and safe shipping
The necklace is wonderful, very worth the price, it has a big size is beautiful
Too beautiful, has no say that was less than R$ 30,00. This piece looks gem R$ 200 p up .. Loved demaisss!!
Produtode great quality and will buy again.
And Maei and very beautiful a month to arrive but very beautiful
Perfect best purchase HJ hope not black more excellent quality
Very ladne amazing shining and is large
I have ordered MANY times. Excellent quality! Very good store! My customers love these! Highly recommend! You will NOT be disappointed. Silver is beautiful too. *****:)
Beautiful and delicate, perfect workmanship
Simplesmente perfeito! Pesado, com todas as pedrinhas, em um prata excelente! tô apaixonada e comprarei mais da loja!
Is exactly as described. Super recommend.
Very good Necklace very beautiful Loved To buy back Sure☺
Very beautiful piece. Delivery was very fast Very responsible…
Is beautiful!!! More beautiful pessoamente. Really looks a semi gem. And arrived super fast, in 16 days
Beautiful!
Ameiiii, all beautiful! Thought has a great quality and size. Has a beautiful shine❤ And arrived ahead of time. Very satisfied with my purchase.
I love this very nice one with a wonderful glow.
Very beautiful! Is my second purchase, the necklace and good quality and super delicate quite liked! Got it right
Very nice of excellent quality and I arrive early.
Recommend the store. Arrived early and parts are beautiful.
Equal to description! It has good shine, looks like gold, very nice, recommended, my order arrived in 28 days from China to Villahermosa, Tab, Mexico.
Wonderful really delicate
Very beautiful and the first finish
Very pretty the perfect size just like its quality. Excellent gift.
Beautiful perfect finish beautiful jewelry
Super reliable store
It is beautiful, the description is exact to that of the photo its color is very nice and looks good quality, I recommend it is worth buying
I hoped the chain was bigger but it’s still beautiful
Beautiful, just missed this beautiful box to save this beauty❤I am very satisfied is beautiful
Beautiful, only found the drawstring small but otherwise perfect❤
Wonderful and
Beautiful Loved Arrived very quickly
Beautiful! Wonderful!❤❤❤❤❤❤❤
Very beautiful and arrived super fast
Perfection sets, loved
Perfect♥ Only took too long to arrive.
Loved my necklace! Came all packed right, N took to arrive, found very beautiful! Came to the city of Bahia slab Brazil.
Amei