SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The amooo are beautiful
I don't know if the earrings are real silver, but they are very beautiful and of high quality.
Fast shipping. Silver. very small, but pretty.
Good earrings, quite liked
Good, small, there is a test.
It's larger than you think. More than 1cm in diameter Is 925 right
Very nice, even if I expected they were bigger, but I like them, they're very fine. Recommended store.
I love them. They're very cute, just like the description. ATTE Peru
They arrived well packed before the set date are very beautiful perfect for my daughter I recommend the store
nice one
may be is small, but this no problem. in the pictures looк better
Very beautiful delicate Thank you store
These very pretty
Duge garnies earrings. Shvidka delivery. I'm selling it to my uncle!
Drives and good quality, long to arrive. but if you have time super recommend.
They are very nice and strong
Thank you very much. I received my purchases. Good quality . Thanks a lot
They're not very accurate. They're not like mate or more grated flowers and what goes into the ear is fat Bastan.
I arrived before time. Excellent I loved it.
Cute earrings, arrived in 3 weeks before Poland
Not that type of material to be But looks good
Invited date 12.5 It's about day 26.5 Excellent quality, very beautiful delicate. Suitable for ear little girl.
Krasivenko small earrings. Simple metal allergic, these earrings are not know what, but for a whole day ears itched
Like product, looks good quality, already durability, cannot opine but seems that will not wear off easily. * Came well packed.
Product beautiful جدااا recommend everyone in buy it وشكرااا for store
The same as the description, delicate, very cute, totally recommend this store.
Like the picture I love thanks to store
Very cute
More petty than I thought, But are very nice.
Nickel ! Très légère
Cute hoop earrings
They are very good looking earrings, small but good quality
Wonderful earrings, comfortable fastener
And very small and beautiful loved
Beautiful...
They're small but beautiful. They look of quality. I really liked them.
lindo
lindooo
Very beautiful. Dark
The store sent the order very soon, the order arrived in good condition are very nice only that they are smaller than I thought.
They're great.
Cute earrings. She took it for her daughter. It doesn't look like silver. Ordinary bijutery
Rewarding
This super beautiful
I loved them.
Small, beautiful, neat, liked and delivery fast, thank you, I recommend☺
Bonito.
Very nice
bonito
They're nice little aritos, I love them. Very nice. Recommend product
Love it
Beautiful earrings delicate! Similar photos ad!
Sarcillos hermosos y delicados llegaron hoy por la mañana tardaron 20 días en llegar son iguales a la imagen, recomiendo al vendedor y no fue necesario entablar comunicación con el vendedor hasta el momento estoy satisfecha.
Everything is fine, came quickly and it is not possible not to be happy. Just want to say thank you to the store for his goods. Inexpensive and cute, what else is needed for happiness? But, frankly, at the beginning, I was a little upset as I thought they would be a little more. And then I realized that I was so good. All advise, but will not read me the description ~ >_< ~
Small earring, QSE N p gives notice the design of flowers.
Very small, flowers are almost invisible.
Product received as AD, sin is very delicate, very beautiful. Arrived very quickly in Rio Grande do Sul-.
Přišlo brzy and V pořádku. Vypadají Dobře
Thanks for the order. Really enjoyed. Your seriousness is to be commended. .. hope they constitute like that.
Very good quality items
The order took only 15 days. Earrings are just super, the shine is bright. Look great. The quality is excellent, the clasp is strong. Definitely recommend the product and the store.
Excellent as description
So beautiful perfectly right, arrived within 3 weeks, not do allergy ear. Communication good with the familiar with stamp 925
Super beautiful, exact delivery and very fast
Very nice, shipping in two weeks, they look very nice posts
Cool very, came quickly
Pretty Earrings with 3 small flowers. I bought for my 7-year-old daughter. She's happy. Indicate 925 silver on
Small, but neat, were a little more-in general, would look great, in the first unfastening for fitting tight opened. The flowers on the earrings are neat, the execution of the Rings is symmetrical, in general a fairly elegant look.
Very beautiful
Beautiful and small; As for girl.
Very nice!
Hell mooi
Fast shipping. I recommend the product.
They're good size, they look nice but they don't look like pure silver (I'm not sure)
Very cute
Beautiful arrived long before expected. They're all what I expected 1000 Thanks and I'm sure I'll keep buying.
They are beautiful ideal for girl
I loved them, they're small, for the people who like it that's the ideal.
Earrings are beautiful but very small. Do not know fit or not
They're very pretty and bright. I love them. They looked a little bigger in the picture but they're fine. I recommend.
Mouher remains cute. .. With another color in the center of the flower it will be perfect... because the s is too uniform...
Beautiful! They're small, but delicate. They were well protected.
They are pretty only that very small I think they serve for men Thank you arrived in 25 days
I will not say that very high quality, visible "divorce", but for such a price nothing grand and do not expect, in general, good, not very small, there is no not not keep firmly and well
The store sent the goods quickly, came to Ukraine in a month. Earrings are very beautiful and gentle, fully correspond to the description and photo. Very satisfied with the earrings, there is a sample of s925, the sample in the photo is visible. The seller is sociable and polite, please answer all your questions. Very grateful to the seller for the earrings. With pleasure I recommend the seller and the store.
They are what promises, only the size is smaller, the quality is amazing, thank you, store.
Beautiful❤
Beautiful, recommend
Ordered 27 sept received 13th October. Fast postage. No gift bag but looks great
Beautiful lovely, as description and great price
Small but very fine, be detailed, good sealing