SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, you feel comfortable, as described and seen in the photos, I will ask for more, thank you!
Perfect
A week of use! Super comfortable foot pain gone
OK
It came fast, well packed, it's exactly like the photo, it's very comfortable and inside a closed shoe, you earn a few centimeters in height. I didn't have to talk to the store, but I recommend it.
Insoles Chic did not even think that such super☀️ Sent the order very quickly, connected 5 parcels in one package very convenient thank you very much 5.
Excellent, increases height but also useful for bigger shoes. Comfortable. Arrived in one week with combined delivery! Thank you!!
Equal to description, very hard foami grounder, if it gives height and does not sink or flatter
joliie
Very fast delivery. Insert very good quality. Made with hard foam with soft poduszkową surface. Not yet użytkowałam, I will add review as sprawują in longer wear. Hope foam will not disintegrate. For this moment recommend
Shipping was really fast. I've ordered this before just love them. Great ⭐⭐⭐⭐⭐
I like the color, pink. It is ok.
Not on the long wearing for true but fast delivery! Thanks :)
Not feel very soft to the touch, not even test, are the same as the picture for reference
Is very nice I thought were more softback are very tough
As the picture, they feel very comfortable, very nice that their arrival was quick, well packaged, I am of great utility, grateful, 5 stars and more ++, of course I recommend, thank you very much and kind regards
As expected, I really like many thanks
Article very well and very nice, single flaw, free too slow.
top very good
Great!
Insole good at first glance, would like to wear узнаём over time, took his and her daughter. Size fit the description. Thanks for shipping at my request to other stores.
They're comfortable.
I'll just have to try and see how it looks, but it looks good.
They're excellent. I recommend 100% and the order arrived quickly to Spain.
Very thin on the front, it's not what I wanted because I need it to be thicker but you have to test them and see how they work.
Perfect!
very good, I've just ordered some more ⭐⭐⭐⭐⭐
The idea itself is good but they are not very comfortable T to quite flat, it's a pity there is no cut for the foot
I am extremely fascinated with these templates I super recommend, thank you very much store for complying with shipping 100⭐️ Made fulfilled
They are very comfortable! Straight legs do not get tired at all and seem higher because of the light rise on the heel. The material of the insoles is springy but harsh-but will last a long time. On the size 36- 37 slightly cut the top by 1 cm
Grey product, can be used also to adjust the shoes.
Very comfortable sole that does not swell. Very good quality.
Excellent product! Good quality and very comfortable. Increases hight but also protects from the cold. The store shipped my order directly came fast thanks to the combined delivery. I highly recommend these insoles!
Glad that ordered this, corresponds to the photos, came earlier than expected, glad to buy
Super. Thank you
Material is as I needed for small lift for one leg. Have not tried yet. Very firm foam rubber. Looks good so far.
Genial
Well received my order, the sole is comfortable. I'm happy with my purchase
Second order. Excellent quality. Good performance in time. Excellent value for money. Ordered on 08/12/2021, received on 18/12/2021. Perfect delivery without problem by private parcel (Fr).