SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very good watch mouse liked
Super recommend beautiful watch
to już drugi sikor ze stajni naviforce
Great looking watch and quality for the price, fast delivery too.
Excellent Product
The watch is very high quality. This brand watch is not the first time I order and always very satisfied. Respect to the store. The clock came much earlier. I recommend it to everyone.
The package arrived very well, has acceptable manufacturing quality and is as described in your description. 100% satisfied
Excellent, works well aesthetically perfect, recommended store.
High quality product, it is my 3rd brand and I will buy more .. Top top top
Top watch
top
Very beautiful, worth buying
I already know the brand, it's excellent
Clock excellent
thank you store for selling this good quality watch! the delivery is fast and the product received in good condition. Before buying, I chat with the customer service and they are kind to explain about functions of watch to customer.
Great product! Super Indico
Very beautiful
Very beautiful watch impeccable finish, nothing to complain fast shipping, received well packaged as combined store recommended!!!
Top arrived on time. Products naviforce top Watches robust and resistant. Always buy the store.
As always the best
Loved the watch... order came incredibly quickly in 10 days... Would highly recommend the store and the product... Looks very stylish and definitely worth the money!
Matches the description. Neat watch.The calendar is in English. I recommend it.
Top product, quality material and weight very good, bought for resale and worth, soon buy for personal use.
Very good this watch always recommend store☺
. Perfect only came mixed box. Arrived early
Great relógioótimo watch
Watch is beautiful but not me delight bracelet material, found very weak.
Excellent quality. Fast shipping.
Clock perfeitooo, too beautiful Heavy, very elegant and functional whole
Excellent!
Product quality excellence, arrived at bay with 28 days recommend very well packed and box top… Very designer elegant congratulations
Externally look great! All modes work, for a month of operation go like exactly! Bracelet made of stainless steel, I hope the coating will not climb! In the complete set a device for unlocking the links in the bracelet! Fast shipping!
The clock is amazing, the backlight, well, just fire! Delivery --- very fast, store-handsome!!! I buy from him not the first time! I took it for a gift, very worthy. Probably I'll take myself to my college, only Dr. Colors!!!
Thank you very efficient store and fast delivery, good quality product I recommend buy without fear
The watch is super, of course. There is a beautiful backlight. The store put 2 gifts. Sound, beautiful, ideal to the smallest detail, heavy, large watches. I asked for a healthy bracelet, and the seller did. Thank you.
המוצר הגיע בשלמות באריזה סגורה היטב.
A beautiful watch, came fast as always. Just do not give 5 stars cuz the pin bracelet released quickly. But the store is very good
lindo, perfeito, entrega super rápido
Thank you, the watch already wears a husband!
Watch perfect, arrived in 17 days in Ceará.
Like thank you!!! Very satisfied
Item received in a good condition and well packed.
Packaging is wrapped neatly ..... fast delivery even from abroad
Not long delivery, tracked all the way. The box broke a little, corner.
All as the description, nothing to complain!
Meet again the top products from more.
Muito lindo. Isso vale a pena!
Very beautiful, I will buy more of this brand in the future.
excellent
Быстрая доставка, быстрая доставка. рекомендовать
Arrived right Well packed
It is a very nice watch, of great quality and it works perfectly, as published. The only thing that I think can be improved is the width of the box, it is somewhat large, otherwise, good finishes and color that I hope will not be lost with the passage of time. Regarding the shipping and arrival they were quite fast, the shipment of one when making the purchase, which pleasantly surprised me. Highly recommended this store.
excellent watch, made with quality and sturdy materials, getting me ready to place a large order
I did not expect the watch to be as elegant as in the pictures. Great quality! and color!
Very very nice watch. high quality. Thanks!
Very beautiful, heavy, robust, high case. The box without equipment, pretty cool. Really liking the new models