SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool cover, the body as a volume made, but it is convenient for me with such covers, I advise the store
Tough plastic housing, good quality
Conform to the photo, and super fast shipping! Thank you to the store :))))
Pretty and military ㅋ ㅎ. ㅎ ㅎ ㅎ ㅎ ㅎ
Ok
A good cover, corresponds to the description. The color is darker than in the store's photo, but I really like it, I recommend!
It was time to trade my case for another one, I'm hot! Super pretty and in excellent condition for iPhone 7 Plus looks super elegant
Clip No:! つやつや. とどく's messed up but おそい
A beautiful cover, it is convenient to hold in your hand. Does not slip. Good looking
The color was a little different. It’s a deeper blue than the picture. But it’s cute.
Top
A good and beautiful cover, comfortable, does not slip, the lock button is easily pressed, but the volume buttons are tight
Excellent material, same as in the photo, very nice the color, ameeeee!
Fire cover. Looks expensive. Does not slip out of your hands. The negative is that the buttons are tight, but press. Now this is soi favorite among the covers. Order and kaifuite
Nice looking
Beautiful cover, quality is good
Excellent case, as in the photo
Perfect! Just like picture! 10/10
I loved it and it came super fast.
12/24 to attack ゅう, 1/19 cha party. Do more repelled おもっ wavy but ease げき Oke from it's cute!!! objects! SH may try. Wandered off I'm Hito かう should!
Corresponds to the description. The case of the spouse really liked. Pleasant to the touch. Sits well. Thank you!!
11/27 orders, 1/18 arr. Shipping very slowly faded but very crazily kawaii!
Lightning delivery! Cool. Like chocolate plate
Premium… Hotel Duvet Hotel and seems to be long but pretty solid
Very beautiful
Chohol class and style. This is the yak in the photo. Зручbut to power in the routine and on the phone. I did not sell it. Schvidko was fired. I think shvidko scratched, ale for his own grochi super.
Is perfect
This is love))) now my favorite cheholchik, soft, pleasant to the touch, looks stylish, very satisfied
It looks super cute, I loved it and it came fast
A good cover, it's a pity there is no special protection for cameras, but if you do not throw on the table, then OK))
Thank you very much for the lovely case
cool
Perfect! I love it.
I ordered my mother she is happy to me he also really liked I think also myself to buy)
I love it, it's come super fast and it's like in the picture!
Chic case, Duge stylishly viewed, I do not see one of the Indian Coloru. The salesman has sold the goods, delivery to the Lviv region 29 dnev
11/30 The Chii ゅうもん, 12/2 to been はっそう うけとり in 12/16. so cute! げん ぶつ will take clip with no further than Hey しろ try がかり あかるく みえ. あつみ where the qaulity Atsui 1.5mm or so.
Oooooooh cool! From dense silicone.
The product corresponds to the description. Cool cover, looks very beautiful.
This is just a gun) so high quality and bright, the cover is chic) sat on the iPhone perfectly, cool) 10 of 10) very fast came! On only quickly that I did not even expect! Thank you store! I put everywhere 5 stars! I'll order more and more!!!!
Chokhol just bombesniiyiyu!!!! shvidko priishov. expensive to see, Duge yakisniy class.
Top the cuteness tail Jade four weeks is Cotton
Color as in the picture of the store, the case liked, delivery quickly
$ Fog hung as cute and decent living like baby
Fast shipping! Very beautiful cover!!!
Kruti
The cover is not bright, the shade is closer to dark green. Hard plastic, quite voluminous. Does not slip, the buttons are pressed normally on the sides.
PERFECT! THE CASE IS SO PRETTY! After buying, wrote the store to send the dark green one instead and he did! So happy, thank you!!!
Lovely phone case, to my surprise it’s rubber (I thought it’s going to be hard plastic) which is a plus.
Cool I order not the first time fully corresponds to the description!!!!!
The chohol! I did not think about it, so stylish.
Very satisfied, for Taku price, I will order more