SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, not too hard, does not leave fingerprints
The goods came quickly. The quality is excellent. I recommend to all producer
I order the second time this case, I liked it very much, convenient and practical. The first was enough for more than a year. Delivery to Ukraine about 20 days. Recommend
Great.
A good cover + ring for 280 rubles.
Convenient, the phone fits well. The magnetic power fixes well. The edges of the cover do not stand above the screen. I recommend using protective glass.
The cover is excellent, it came to Novosibirsk for 2 weeks, all the holes match.
The cover is cool, I recommend the store definitely. I came quickly.
Delivered to Ukraine in 2 weeks! It's OK, thanks
Everything was received during even earlier. Cover approached
Thanks for the order, came quickly. Good quality case
, The bumper is good, sat down like a native ring was separate and it turns around
מאד elegant and beautiful, top quality, but no extra-thick.
The cover itself is very good. But the ring flew away on the second day. And he doesn't want to hold on. It's a pity it happened. I had great hopes for quality (
Excellent bumper and still with Holder I advise the store.
To the touch is simply chic. The cover went for more than a month
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good product. hasn't got any smell
Delivery to Moscow 20 days! I liked the cover, good quality. It looks very stylish. Retondue!
It's fine. Thank you store.
Packed well, reached in 3 weeks, the quality of the cover is good! Recommend)
The product is delivered in 3 weeks, corresponds to the description, but the stand is not applied, probably you need to put the most in the right place if necessary, the quality is good is good
Well packed, advise
superb
Very beautiful, came up perfectly, I advise
Thank you very satisfied with the goods came very beautiful advice thank you to the store
Pre-war. Popsoket is glued to the double-sided bevel. I recommend to go to the city, I recommend
Case very nice. Well spasowane.
The cover went on time, all as in the description, on the phone sat perfectly, the holes all match. Cover took on the phone Samsung M21, the store
Delivery quickly, by courier. Case normal
It's beautiful, just like the picture and I get there a lot sooner.
nice
The magnet good holds perfectly sat on the phone like a baby. Thank you very satisfied.
Prishol quickly funny recommend
Cool!
In general, the visually the cover corresponds to the photos of the store, but it is made chinoporn, neatly, but chinoporn. In the left corner (near the cutout under the camera) there is a small cattle. On Samsung Galaxy M21 sat perfectly.