SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cable is excellent has literally quality tip, and supports fast charging 18W
..
Ordered for a good promotion, the brand says itself, time-tested) quality at altitude
It came on time, everything works, it will come out
Best cables for reasonable price.
Delivery to Ukraine for a month and a half. Quality is good. Thank you store.
Ordered such a second cable, about the stock. The first connected an external sound card. Works well. Cable quality pleases)
Good cable, long lace, quality performance. Received within a month
Great cord. Quality. Fast charging is supported. Happy with the purchase. Seller recommend.
Very excellent and fast
Very good product enjoyed efficient
Very good Arrived fast and well packed .. Thank you.
Delivery for a couple of weeks to the point of self-delivery of Sberbank. Baseus with wires have not yet failed. Fast charging on Samsung Galaxy S10 works.
as always shipping very fast and good quality items
Recommend, quite durable. And was quickly sent.
Hello, the cord was delivered, but mega long delivery, a transport company that delivered refused delivery, eventually delivered DPD, the cord is good, the photo is reinforced.
As in description, looks tough Works properly
Perfect best USB cable type C second cable buy
Great cable. I order not the first time. Good quality, excellent performance. Recommend
Quality goods
High speed charging well being leading coarse solid and terrific. Inverse believe buy baseus
Quality, I order not the first time. Come quickly.
Baseus is definitely the best USB cable manufacturer market, see how these nylon cables are reinforced, these are being used to twelve months and are excellent, bought again Model for loved!
Cable showing execellent quality. Recomendo it.
Delivery 28 days. All as in the description, the price is excellent, got for 22 rubles., a quality product, baseus as always on top! Recommend!!!
I order it, just need to prove it, thanks
Took 0,5 m. Got there fast enough. No external defects were detected. Working capacity has not yet unfortunately checked, because. The device for wiring has not yet come. I'll add it after he arrives.
The cable is super, like delivery.
Great quality, best value!
Excellent workmanship and excellent construction.
Very well made and built. Arrived with only 12 days after posting here in Olinda-pe-Br.
Fast delivery, good quality.
Cable very good, great brand delivery was very fast.
Excellent! Much better than the original
Delivery to Moscow 26 days. All as in the description, the price is excellent, a quality product, baseus as always on top. I recommend to purchase.
The order arrived in Samara in 3 weeks. All as in the description. Packed perfectly. The wire is beautiful and good. I ordered 3 meters, despite the length of fast charging turned on without problems. Seller respect. I recommend the product definitely.
Arrived to RJ after 22 days calendar. No charge. Well packed and in operation. Top brand too.
Honest store and fast. Product quality. Congratulations!
Excellent cable came very well packed, arrived perfect box, cable appears very resistant, color very beautiful, very worth buying this cable! Loved the stickers baseus toast, and comes with warranty! Purchase sensational, baseus recomendadíssima
He arrived very soon. Pass that's very good. It looks very good and tough.. More of the wires what, come in the boxes cuamdo te mandam the typical canblesss that come in the boxes with the phone and headphones. Very flexible and it looks like it's going to last quite a while.. They left it to me in the mailbox because very well why Avía left home to the doctor I am grateful for that act came very well packaged and wrapped in plastic of that bubble paper, for I was coming, Protection of water or moisture so that there is no deterioration during shipping from China to Spain which was very fast and effective. I'm very happy it fits very well in the mobile phone. If you take care of him a little, he can last all his life. Mem surprised a detail that will hold a photograph to look good is very interesting because it can be rolled up so that it doesn't slide as I say I will put a close-up photo so so it doesn't slide
According to the description and fast delivery. Still not tested but seems to have quality
Bought 11/11 arrived in 1/12 Exactly as described
baseus what else quality Is super
Thank you store. The goods came quickly. Excellent wiring and cost me only 20 rubles.
Looks good, charges 20 minutes longer than the original lace, charging 33W, the phone shows that it is fast charging! In general, we use, time will show!
Quality cable. A little elastic. I would like to be softer.
Is the congratulations baseus, arrived early great product Super recommend, excellent product.
Delivered to Sochi in three weeks. Conductors are quality.
Excelent product, had already bought cables this brand, the construction is impeccable improve the cables sent along with smartphone by manufacturers. Product led 199 days to arrive in are Joseph Fields-sp.
Cable for charging the phone of excellent cathality.
As described, I've checked the fast charging and it works as it should be.
Cable cool. Good quality and fast delivery. I tried to sew the phone through this cable with a bang. I advise everyone.
Perfect as all product baseus right, I have cables baseus there 4 years in perfect condition, hope my customers love as much as I.
Delivery to Peter 10 days. Came charged at 72%. Fast charging is supported. The packing is a little jammed, it did not affect the product. Thank you!
Cables are excellent, I take the second time about the stock since at a discount. Delivery to Moscow 10 days, at current times straight rocket!
Nov late time order -Hour days goods receipt Order day bundle only post office Courier shipping rated. Pipe army of events as cheap to buy
Nabíjací kábel vyzerá for veľmi good urovni, Skvelý výrobok odporúčam nákup tohto product
Product high quality construction, working perfectly, the product arrived fast
Very good, resistant, carries the same original in my Redmi Note 7, fast charge, not unload fast, the cable is strong, quite liked
Good quality cable, fast arrived in, northern Brazil.
Excellent! Excellent!
Description fully corresponds. Packed in precast parcel in gray package. Delivery to St. Petersburg 26 days. Quality is good. I recommend the goods and the store.
High quality product recommend Comes fast without problems
Arrived in 45 days to Rio de Janeiro. Delivery the advertised power cable (since that use the charger provide the power required). It is very light and fits inside my Orico protective box where put also some cables and 1 charger. Take me everywhere. It is flexible, but strong. The materials used are of good quality which gives me a that feeling of durability. Store service as always was excellent! Baseus is a brand top for cables. Already bought several times cables them and am enjoying result. Including gave some gift for friends and relatives.
Excellent quality cable, only size calculated wrong. Provide back every charging Turbo. Recommend buying.
Very good and beautiful. Recommend baseus, any product will have excellent quality.
Arrived in 14 days after payment. Not taxed. The product is very tough.
Everything works well
Item top
Already Know products this brand and can say is excellent quality. were shipped quickly after payment. Arrived fast, well packed and no damage. Indicate products and store.
Excellent cable for charging a phone with a USB Type C connector from a reliable store. Fast delivery, well packed, the cord corresponds to the description. Thank you very much!!!
Excellent. As always, the store a cable hight quality and efficiency.
Very good, excellent product, consistent with the statement. Braided Cable very tough and came well packed
Like the discretion, excellent product quality.
Quality is satisfied, definitely recommend to buy) everything works)
Very good product, the cable is made of a kind of fabric that looks pretty tough. Bought the cable 2m and came all right, is quite large. Highly recommend, work little beauty in my Xiaomi. PS: The cable arrived very fast, have to praise it too!
The parcel apparently survived a lot, but the cable did not suffer)
Excellent material, came as the ad. Really liked. Still not tested, but looks very good.
As the description. Very good construction. Turbo Charging working perfectly. Very sturdy. Indicate the product and the store.