SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Good product
Received order with thanks. The cable is very good quality but very low price. I recommend this shop.
OK
good quality
Thank you. Great cable.
All is OK
ok
Super charging, thank you store
Received within 26 days Good quality product Works well Satisfied Recommended store
Thanks to the store sent quickly. To Kaliningrad 25 days. Works. For delivery from savings logistics 3 stars. Not a convenient work schedule up to 18.00 and on weekends do not work.
The wire is working fast charging works like on the original, the delivery is fast, the quality is 4-visible small burrs, but it does not interfere with the use.
It's No use for realme GT, fast charge for others, but 65w is not.
as described but not tested yet
this is not a 5Amps cable. Maybe 3Amps (max) I check-it on the same Note 10Plus with the 30W charger and the info received from the telephone was the same as for a 3 Amps cable (with this one - the charge was aproximate at 1h.26m and with the 3Amps cable 1h.25 min). The same was with both cables I order.
Everything is like in the description! I advise everyone!
Good thick wires.
The order was sent quickly and delivered in three weeks. Nice cable as described by the store, the cable is highly recommended.
Arrived well-framed and protected look good quality
Tested with the original charger from Really and works fast charging, recommend.
Delivery to RB 19 days. In appearance and tactile sound cables. Fast charging works. Current on test 2.77 A. track was tracked. I can definitely recommend both the goods and the store.
Thinner from original but fast charging cord works.
The cable is excellent, fast charging supports.
Initially these 5 cables work with the Oppo fast charger. Only problem is that I ordered the wrong size I wanted 1 Metre cables, but pressed 0.25 Metre by mistake.
Great pity QN worked in cell
Arrived fast, very beautiful, working!
The cable came on time, received at the cash register 5ki. Corresponds to the description. Samsung A50 charges norms.
Excellent cable for my needs, 65 W of auto charging work on my realmi. I did not check at home yet. I hope to serve as faith and truth. For this price tag is an excellent offer, it will be shorter, I will definitely order such an option.
Packed perfectly. On time 3 weeks, not critical. Everything is normal
So I will not dwell on the fact that it is a cable... Everyone knows what a cable is Be careful! I ordered several cables of different lengths. This comment concerns only the 3m cable Tests performed with the original OPPO charger. The original OPPO cable shows a fast charge 1610mah (Max 1698mah). The cable I received 1410mah (Max 1512mah) So For data transfer: The OPPO moose cable shows a speed in 5g + 280 Mb/s (Max309.0 Mb/s) The 3m cable shows a flow rate of 284.8 Mb/s (Max 299.9 Mb/s) So too I recommend the 3m cable⭐⭐⭐⭐⭐
Delivery two weeks to Rostov region. supports fast charging. The order is satisfied, I recommend.
1month to Serbia, on Xiaomi mi 10T pro charger it shows only fast charge-not turbo fast
Norms. Not a fountain but there are spray. Got it for free. There was no point with the store. Length 25 cm. Works!
Good quality product,. works very well.
Ordered 12.11, received at mail 8.12, all as in the description
Fast charge
Delivered in 2 weeks. The quality of the cord is not very, but these are trifles... Counted on turbo charging from 33 Watts, and it does not support, only fast charging from 15 watts... Disappointed a little...
According to the description.
Excellent wire 2 meters. Charging fast. Very pleased. It came in a couple of weeks.
The item came in exactly 3 weeks, which was quite fast in recent times. Actually the 1st I've received after the invasion of Covid-19 into the planet. The cable ain't fast as described, though it shows fast charge, but not as the advertised nor as fast the cable that came with the Redmi phone. It will actually serve as back up, which was the main purpose of getting it in the first instance.
Normal cable, load holds, enough elastic
A good cable, its fast charging function performs
Long cable looks great works well 4sho
14.10.2021 order was made. 26.11.2021G. The order was delivered by the courier to the house. The order came without damage, in working order.
The wire is great. With a 33 W adapter works fine. Seller recommend
Received! Fast shipping. Fits the description. Looks like a quality cable. I'm only yet to test the durability.
Excellent product Quick Charge your construction material acceptable
On Samsung Galaxy fold does not work fast charging either from the block or from the bank (( The rest came quickly
Cute cable carries well, appropriate speed. Serves plus Oppo in other connection type C. This was to a Cubot X19. Recommend.
38 days delivery. In appearance, a normal cable. About fast charging I will not say, BP does not support ....
Good quality product (not excellent) meets fast loading expectations, I generally liked
Order 20.10 received in the mail office 10.11 TLT, description corresponds, with the product did not communicate, take Mona
Usual cable, took a short one. Fast charging from the can for some reason does not turn on through this cable.
I bought 2 cables of 3 M and 0,25 m. Cables are thick, made qualitatively, fast charging support. But, a short cable can be used with charging and for data transmission, and a long only for charging!!! When you connect the phone through it to a computer, in the settings you can choose "data transfer", but the phone is not determined and just starts to charge. .. Perhaps this due to the length of the cable, the signal does not pass and on 2 m cables the data transmission will work...
Ordered 11.10, the order came to the Mail 07.11, all as in the description
The wire perfectly approached for the phone the truth is only 30 cm probably such bought
Perfectly compatible place fast charging as promised. In the combined shipment was made a mistake but the store has solved egregiously. Satisfied thank you.
It's for the powerbank.
Excellent soft wire. Fast charging is present
The wire is good, delivery with other shipments in a general package...
Thank