SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good seeing this watch well
Satisfied than expected soon.
All right tested and approved
Great very good watch
all good
Product as described
Arrive in eight days from order. items will also be satisfied with the quality higher than imagined.
And Watch as it is is nice, but its functions are too basic, at the end of the day it fulfills its goal of being a Watch with the extra of a very basic Smart Watch
Excellent served the purpose.
Is a great product, already bought a watch these before, found well need marking, and is more impact resistant name than other smartwatchs. Is very cheap one of these for only 118 dollars. Recommend.
Arrived fast and came all OK! Watch very beautiful and quality quite enjoyed!
Super fleeces
The product is exactly like the ad. Stopped working 2 weeks after delivery. The screen not turn over. Would request to Seller Product Exchange. Because this warranty.
estéticamente es chulísimo la conexión es perfecta y funciona estupendamente mi marido está muy contento con su regalo
es increíble muy buena calidad llegó súper rápido 100% recomdable
Amazing product battery lasts more than 2 weeks, easy to use.
Beautiful Watch arrived within
Pretty good for money nothing to say
It looks good material we will proceed with the installation to see how it fits and works so soon the features are those of the post fast shipping I recommend to the store thanks
precisa
The watch work perfectly, makes the monitoring and alerts as AD, configured to My So and so gave charge for 8 days and still have 60% battery!
Excellent product! It's the second I buy and very good! I recommend it
Very good
Muito lindo, excelente qualidade
Good quality and functions, good money!
Received and before scheduled, and cute the watch and I stay perfect highly recommended thank you
Very good loved arrived early
Muito bom relogio, tenho usado por bastante tempo e excede todas as expectativas, tanto esteticamente quanto funcionalmente. Muito bom
Unfortunately arrived with a broken, but already repaired, the watch is beautiful
Excellent product, will buy more for resale!!
I'm delighted
Smart surprised me very, very top, and arrived very fast in PR
Gostei muito do relógio, muito bonito, tamanho bom, mede passos, frequência cardíaca, pressão arterial e mais, é possível ver mensagens de texto, só demorou um pouco pra chegar, e a caixa estava um pouco amassada acredito que foi no transporte
Ótimo produto.
chegou muito rápido e atende a todas as descrições feitas pelo vendedor. Bom custo benefício.