SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
just like pictured!
The bag was slightly shorter, 18 cm. Straight very miniature, the phone is hard to get into it. But it looks gorgeous! Fits my dress with crystals. I did not communicate with the store, it came up quite quickly.
Elegant, arrived within 2 weeks.
Elegant handbag, direct fire. All straziki there, well packed. Came quickly. Complete spare crystals, mount, long strap
All is super!
i love it.
The bag is beautiful and quality nice shipping was super fast!
Arrived in quick timing! Absolutely beautiful but I wish I ordered the bigger one my mistake! But the smaller one can fit a phone, small wallet, and has a chain for versatile wear! 10/10
Beautiful shine this bag thank you friend just like pucture its for my girl18th in few days she will love it x
This bag is absolutely stunning! Quality is excellent, arrived well packaged and fast. Lining inside is well made with a sturdy double pouch for credit cards etc. Highly recommend!
The bag is just delight! The quality is excellent. All the pebbles are in place. Clothes do not cling. In the kit there is a long strap-snake. And they put down some spare pebbles. The bag itself is very soft and the lock is also very gently unfastened. In general, thank you very much)
very nice and fast delivery
hermosa
GORGEOUS
Nice bag. The quality is excellent! Delivery even before the deadline came. This is nice. Also put a bag of pebbles, in case a couple will come out) thanks to the store.
Perfect. it was so well protected
Amazing!!
Pretty bag well received
so nice, identical to the Wang
Amazing!
The bag is soooo nice. It is a little small and over the shoulder can you also not hanging, but it is still A's OF's. Shipping has about 3 weeks lasted
Cute!) quality is super
The bag really liked, quality. In the kit to it there is a strap. In general, the goods are satisfied! Boldly order
Very high quality bag. Recommend. Got there quickly. To Moscow about 3 weeks
beautiful bag, I love it.
Cute!
I got a handbag today! Quickly delivered, without problems. Great choice! Very cool looks and very stylish! Thank you very much store!
Super