SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag good, come to order for 2 weeks
Nice bag! Everything, as in the photo. Fast delivery to mail
Super fast delivery-in just 8 days to Hmao. Bag fire!
A good base bag, long wanted this. Corresponds to the description, the only thing-not a very convenient clasp on the bag, but maybe it's only for me :) went almost 1,5 months
Nice bag. Only delivery delayed for a week. Well, a little upset scratches on the lock.
It's just like in the picture. He's a little smell but follow me he יתאוורר it pass
Beautiful worthy of a bag zara or HM.
Chic bag
Bag, corresponds to the description. Some where there were threads, but it's not critical. Recommend. Very nice handbag.
I liked the goods, delivery two weeks to Belarus
The bag is great! For kinestetics in general, high)
The bag liked, the size is not big and not small, 2 compartments, the handle on the chain. Delivery is very fast
I recommend, according to the description
Cool bag, executed qualitatively and the price is pleasant! 10 days delivery. I recommend the store and the goods!
The bag is good, the delivery is very fast!
The bag is the best. Made super high quality!!! Even the chain is not cheap that lose color, it's not like that. Inside, a good material that quickly does not break and does not rub. There's a separate pocket. Two sections. I did not communicate with the store.
The bag is awesome, it's love, the size is what you need, I really like it!) Thanks for the fast delivery, went about 2 weeks.
Good quality, only the strap is not adjustable.
Delivery two weeks. The bag is chic for its price. The quality is good, there is no smell.
Everything is super!!!
At first glance beautiful, as she wanted. Let's see how long she will serve me. Does not smell, without scratches and other nuances, everything is very well packed. The capacity is very good! I like it
To the Tula region, the order took 16 days. The bag is packed perfectly, nowhere has nothing broken. I got it at the post office. I did not communicate with the store, there was no need.
Great bag of good quality, looks 3000 minimum, I really liked it
Girls, it's love! Bags are very beautiful, quality at the highest level!! I ordered in two colors and did not regret)) delivery fast 2-3 weeks to Krasnodar, each came in an individual bag. Thank you store!
Even better than in the photo
Handbag I really liked thank you very much store
For a long time I was looking for a bag of this form to carry it to study, I still did not go anywhere with it, but I think it will be convenient! The usual notebooks are wet, shoved in there all that was usually worn in the shopper, except for the tengl teaser, because it was not large enough. Not very like the clasp, TC is not very convenient, but still a bag 10/10
The bag is just super, there are no words. Already very like, looks quality and reliable. Took at a discount, less than a thousand turned out even. For such money it is better not to find, in my opinion. Very nice "skin", the seams are all even, nothing sticks out anywhere. Came a bag in a pollen, very nice. For some reason I was going for more than a month, stuck in customs.
Super great! ! ! The store has a very fast logistics, received it quickly, it looks premium, I decided to buy it again
Now this is my favorite bag :) size A4, the quality is super, better than I expected. Several offices, I'm very pleased. Thanks store :)
Bag fire!!! Very cool, I advise! Shipping fast.
Quality/price, very good. Very fast
The bag is cool, stitched everywhere smoothly. The material is nice. The order reached quickly, in 2 weeks.
Hello, the goods are very good, two departments and it is very convenient
Beautiful.
The female is great! Looks good, made qualitatively. A little bit caught, but it hurt quickly weathered
Bag chic! Perfect!! Size and price grade! Thank you so much!
Got a bag, looks like not a photo. And most importantly quickly came. Seller immediately sent