SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is well, came before the deadline
Thank you
Received, a bit delay, yet to try it
Came from 1,5 months, on the face has not yet tested
Super ointment!!
Vou texta_lo to see it works
Cool cream, "drying up" and removes pimples, red spots also slowly disappear. But alas-a small tube, so I advise you to take several at once. Enough of this tube somewhere for a month, when it ended-again dropped by jumping. I will take more Went about a month, did not communicate with the store
Satisfied with the product.
All the good day, in Ukraine, the war, the goods were ordered for the child (18 years old) the product has not yet been used because the child is not at home yet and and feedback is sure to add! I want to express my gratitude to the store for the gift that he made since my goods which I paid and did not receive (it's locked at the Ukrainian customs office approximately 01.03.22. War in Ukraine) the seller sent my order for free again at his own expense!!! Great to him human thanks and prosperity of his business!!! By the way, the repeat goods went somewhere in 2 weeks very quickly.
ואוווווווווווווווו
do not buy is actually fake I've started using it for a week now my face just keep getting more and more pimples my face getting black I'm so not happy never buying any product from the store again
The cream looks good, no smell
Came quickly to Krasnodar, I take not the first time, the product is satisfied, in combination with goat's soap works perfectly, the skin became cleaner and whiter
Seller's communication and concern was indeed amazing. Product came as described.
The gel cream to remove the acne arrived after 45 days, I have not tested it, arrived well packed, sealed and original, instructions come in Chinese, I hope to see the results in my two patients.
it came in package and it doesn't have instructions on English inside or outside ( does have a little words on English), maybe it does but on different language (came pretty quick in my opinion, u would say I'm satisfied)
The first 2 pictures show before I applied the cream and the last 2 pictures shows after 2 weeks. There isn't that much difference but there is just a little bit of difference. The cream works very slowly
Very well packed, it came very fast.
Yet to test the product.
item received in good condition. thanks
Recommended to store. Thanks
as description , not yet tried
When the goods did not even arrive the notification of arrival, yesterday called, they said that they had just arrived, they had not tried.
Lack of proof
The order arrived fast, cream with light consistency, absorbs fast, almost odorless, instructions only have them in Mandarin, content 20 g
Design is also pleased and function also Okey
It came to me in the estimated time. I'm gonna try it.
He just arrived at least a week in advance.
Got it right the way I ordered the only defect that took two months to deliver otherwise gave right now is only test to see if it is good
Send fast thank you
Goods came quickly
Facial Cream arrived as described and is effective in removing pimples
I'm pretty surprised: the delivery time was scheduled for 4-5 August, but I got it on 22.06 when the payment was made on 06.06. Delivery was too fast to Armenia. 5 stars for fast shipping and for the item itself. I'll update my review after a month of use.
I got here pretty fast but the box is a little crushed
The parcel came. After 10 days I will definitely show a real review. Before that I used Skinoren.
Same as the omo image
It took him a while to get there but he came in excellent condition, I already applied it so I'm waiting for the results. The smell is not annoying and is easy to apply.
Still in use. Can't talk about the effect. Took 2 months
I wanted to use it one week before reviewing and I have. My face is actually better than. I use it morning & night. Though it took a month plus to get to Nigeria, i highly recommend this store. I have sensitive skin and cream rarely work for me but this one did so I will be buying more. If anything changes, I will be sure to review it
I arrive in 28 days to Peru, I will try and leave the recommendation if it achieves its function, for shipping very well packaged and good presentation, I will be updating until I see the results
im so happy
I have not tried it yet I would give my opinion when it will be done
Super in singing with the purchase is exactly how the image I recommend I arrive in time and form a big purchase there was no need to talk to the store I'll see if it works these days
Produsul to sosit si este ok urmeaza knows the testez you revin cu recenzii
Well packed the boy to try there tell them took over a month to get here to chile there I will tell you the result have good furniture odor and is lijera
Went long moskvu.
Product arrived within, will start using and inform all the result, and got everything right packaging and product
receive June 1 ordered April 7..long time delivery but its working ..
Well, such as the description, I will try to watch results.
Packaging is cool, and it does help. One day my skin was a little better The photo face without ispolz. Tools
Arrived fills out the good is not his experience after as in description and arrived quickly to Morocco
Hello I have well received the parcel and after I verrai what this will give
Arrived nicely am forward using it and leave my comment more onward
J''ai had a big problem skin due to stress I have essayée full cream that fonctionnait not and one there since month I have soon none plus a show with a little time yet but I'm funny
Not yet tested but free fast I rvien with result
Merci
Mo went about a month, cream dries inflammation, as well as all
I have not yet tried. I have no release with the store
Items come in one piece, went to Shymkent where a month, help or not then unsubscribe
The receipt in standard envelope 20 day. Thank مزال m جربتش product. Thank CII store
the cream is the same as in the picture .nice product
2eme achat
Arrived quickly will try
Very satisfying, arrived today and well packed, many thanks, I'll test that day and wait a few results during the day that come. In any event thanks to store.
Delivery month plus. Packed safely and gently. Tube packed. It fits the description and photos of the store. Tested two weeks. Does help угревых rash, and also the itching of other allergic реакциях. Acne hormonal. Nice smell, color white. Texture light is absorbed quickly. Goods are fully satisfied. The result on the face.
Arrived in time period, store gorgeous, will I بتجربته.
مناح actually conceals blemishes
works
Until you try. Unsubscribe after use
Good
Arrived after protection, took the test.
Ultra long czekałam for shipment,
Looks like the photo, as does not yet know. Went three weeks
The product is Good quality and perfect effect, this is my second order and i will order again. The good about it you will feel the change after few days and follow the improvements. Nice and good to try it .
Recommend 100% this product. Could not find ONE to help me to remove acne and scars that had on my right cheek, with this resolved. Is slow the treatment, to the 3 week began to watch results marked. My recommendation is that the combines with Cleaning facial, moisturizing and blocker. -Recommended application: 1. Soap for impurities sensitive skin 2. Apply soup cream Neutrogena 3. Apply moisturizing 4. Place blocker I would apply morning, noon and before down sleeping.
I am glad to receive acne control cream today. I start from today and will come back again here bringing with my result.
Well received within 20 days No encor tried, I will put another comment after trying it
The product purchased from this store is just like photography, good quality, well packed for shipment. The seller very cordial and attentive at the time of queries and answers to their customers. Shipping very fast to my country Chile I recommend 100% to the seller and the product would buy greetings again
Ordered on the 2/3 arrived 13/4 to Israel. No damage to item, yet to be tested so will leave updated feedback after use.
Delivery somewhere month, until I tried, I can not say anything, there were problems with tracking
I'll test it and leave the results
Sealed. With expiry date. I'll put in more comments when I try
I have not yet tried, after some time of use, I will add a review
Long went, got, packed in a bag of pupyr, a box itself with a cream in a cellophane package, came not crumpled, thank you, will check up
The package arrived ahead of schedule well-packed wine, then I will put if it served the product I recommend to the store
The goods came a month later, until I tried. Later I will add a review
Arrived safe and sound, we will try to write...
I am glad today to have received my order. His took 1 month and a half to come to canada (Montreal) I recommend the store and I will buy other items in his shop. I give him 5 stars. I will try it and come add if it works well .. good luck
very good and fast service i am happy
The goods went exactly a month, 31 days. packing and the goods themselves in good condition, do not remember.
I do not know how it will act. let's see .. it is written: moisturizing against acne.
The goods came, well packed, in mica, until they tried on the skin.
Here such a cream came whole, smells delicious, I will break through, after adding a review.
fast shipping and delivery. we will be see in they give any results.
While I leave the result "to", I have a oily skin with rashes, now I have to leave it small, after a time I will lay out the result of application (. The smell is pleasant, the texture is like a regular cream, the delivery was long, 2 months, but I recommend
Well the cream is smooth and easy to apply, it leaves the skin soft and fresh and it has a nice smell... I'll post again after seeing results.
I can’t wait to use it
Packed well, in the RB delivered after one and a half months
I went long but I came. I will test, about the result will unwrite
Delivery two and a half months. I haven't tried it yet.
They haven't tried it yet. In order to write a review, you need to start using and then talk about the result.
Goods consistent with the description. Ordered 30.12 came 9.02. No description in different language than Chinese. Smell neutral. Not yet tested
I love wax works, my grains are disappearing little by little: 'B in 2 days I saw the change OMG I love it, I'll ask again
It hasn't been tested yet, but there are excellent comments, so that's but come out with me.
Come in a month. I'll try it, I'll write it. Small in size.
Everything is perfectly packed, we will test. After a time I'll add a review. I hope that this tool really works.
Good time of day. I'm Russian, not Chinese :) I waited for this cream for 2 months. Thank God I did. Honestly, while I already bought another in the pharmacy, but this one, too, will try. I'll write about the results in a week. I wonder what's going to happen. Will this cream help, because I already got the hell out of these pimples
This one is definitely my favourite. It solved the acne problem on my face very well.
Good cream. Really treats acne and traces of acne. The skin looks much better. Recommend.
Delivery in three weeks! Thank you store! Recommend! The product corresponds to the description! It all came whole! Thank you!!!!!!