SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice camera. A decent picture day and night. Excellent work for sound. Yutub looked at the review and there the man showed that there was a work on the movement. In this diweiss I did not find such a plus (although it probably does not need anything). Excellent baby monitor, I recommend.
Meets too its proposal, cost-effective!
Excellent store. Arrived very fast in Salvador Bahia. 9 days without charge! Soon video about this product in channel generation smart!
Everything came on time, the only inside the package is damaged, for a gift will not go.
I arrive super fast to the peninsula in me os of 15 days Thank You Already is the 5 of buy to make gifts and I fear I have it and have been with me 3 years on every night
In the beginning there camera No was תקינה but the utility of the store מצויין! Send camera new no problem and now super works great! Thank you!
It has arrived in the set time, the product looks as described, everything seems fine, but I haven't used it yet.
Works great, took me time to figure how to link between המוניטור to the camera. מסתבר שהמצלמה plugs only כשהיא connected to electricity note Comes with two chargers, one for one monitor
Dazzling got very fast the camera I satisfied very top quality working great
This video nanny is just a find for such money, convenient, everything can be seen and heard perfectly, just as the functions pleased, shows the temperature m humidity in the room, you can turn on the lullaby or say something through the microphone, the night vision function turns on automatically, you can set the date and time, the time could set, But the date did not understand how to do, but it's not critical. In general, I advise the store
Delivery 3 days from Poland to Lithuania, everything is beautiful. I set up in a couple of minutes, everything works well. For your money Super
I chose from reviews, and of course according to my budget. I chose this camera, did not regret it, everything works fine, the image on the camera screen is much better than in the photo. Catches well, apartment 54 square. On the weekend we will test on the street in the village, I think everything will be fine. Thank you all for the detailed feedback without them it would not be possible to choose. I think an excellent option corresponds to its price. With the store did not communicate, there was no need. Sent quickly and arrived one day later, but this is already our mail, in our city, the parcel only drove two days. Therefore, I do not think it is critical
Super! yes there is a delay, but not big. all the declared functions work. Russian language + Russian instruction.
Perfect!!! One can speak way, turn on tunes cozy baby, including temperature והגיע within two day!!!!!
The product corresponds to the description. There is a Russian language in the interface! In the settings, everything is simple, will deal with any. There's a lullaby key. When it is turned on, the melody plays)
Very cool Camera, picture clear, sound very good.
Just like the description. Great camera.
ואווו! Thank you very much for the service והמהירות of delivery!!! Arrival within daily! Camera top quality really worth
As ad. Well packed. Working. Satisfied.
I ordered 24.07, 31.07 came to Voronezh. Promised 28.07, the store said Ali is often wrong with the calculation of the date. I bought for 3600₽. The camera works from the network, the parent unit is autonomous (at 22:00 put the child with full charge of the unit, at 01:40 pm there was one stick of charging out of three))) The quality of the camera is very decent, the photo does not transmit, live better. In the total darkness of the child is very clearly visible. Plastic does not smell, everything looks very high quality. Russian language is very simple, intuitive. The sound is transmitted very well, the camera delay is insignificant. Everyone will turn on very simply. The wire to the camera is long, the parent unit can be charged from the paverbank, but for this you need to buy a wire without a plug, but I did not try. Feedback from the child is there, but it seems to me that the thing is useless, as well as lullabies. The red light is not bright, it's a huge plus. I'm happy with the purchase, the price and quality correspond. I would have such a review before buying: R
Honestly, is the best buy already made here! This camera is great, works perfectly, is easy to use. No need WiFi, is the charger wire camera is quite large. And the monitor has good life. Received in 17 days in Brasil, not taxed. Just loved! <3
Great store, great product. Has a delay small, nothing too big. The lens is not very open to get a whole room, but help. The signal is good through walls. Test until about 8 meters. Not taxed.
Photo at night, well visible and audible, catches more than 20 meters
Delivery to Stavropol 5 days. The quality of the goods is excellent!
The camera is excellent but I have difficulty adjusting the date and the clock came after 11 days I ordered it 16.07 I arrived in Paris 27.07 at the beginning of the trace was good but the last five days tell me that it arrived in the destination country and there is no other update until I received The difficulty but I got to the Mail and there is no taxes to France the sound and the camera is really wonderful I will add some other pictures later strongly recommend that you choose this camera I regretted that
Baby monitor good quality, store quickly sent the order, all clearly, recommend
It came quickly enough, in bed Ali... The set is full, everything works!
I did not know much about the funcia-the sound of the Tud-syopki, two-sided. The image quality is acceptable, not movies are watching. I checked for a distance: 7-9 meters around the house, through a couple of walls of drywall, and on the street meters 20 probably, then the signal disappears. Lullaby write built-in, sleeping mode with awakening from sound, night vision, try. I hope to make it easier and rest!))
Great camera, with good resolution, good sound, includes songs. Shipped very fast!!
Arrived quickly in one week Arrived in good condition and the store was Interactive I turned it on and it looks good. The sound and the image are working clearly.
Excellent, is meeting my needs, the picture is very clear gives up to see baby breath, the audio also captures the sound, has 2 songs and lullabies and microphone for you talk with baby
Everything works והמוכר was קשוב והסביר me how operators! Thank you very much! It comes with 2 chargers
Well, to say that with this device is not familiar at all, a good baby monitor, it is not necessary to expect the image quality from it, but with the task it is done. The only one is not enough to activate the Vox mode from the motion sensor, not from the microphone. Delivered to home, quickly + I had time to buy on sale for 2600, I would not take more expensive.
Invited and inside 3 days received the order! Amazing product just like שמתואר!
Perfect, works perfectly arrived fast
So perfect!!!! I did not even expect it to be that good!!!! Very easy menu to navigate. Good sound and clear view. Beautiful lullabuys! Shows temperature, time and date. The screen is of perfect size. Recommend!!!!
very nice stuff. good picture quality screen with battery
Still not used often for my baby unborn but did tests and working perfectly! Picture very good, be in the light or night mode… Vox mode is super sensitive, with just a snap fingers the picture is triggered and the sound and audio very crisp. Cost-effective, super recommend.
Faster delivery than expected super delighted with my purchase I advise
Quality surprised me, especially night vision. My room is full blackout, 100% pitch and filmed very well! Definitely a great money!
I advise, the assistant is excellent. The range did not check and charge, later to full.
Arrived after 3 days! Simple crazy how much it fast! Thank you very much
Perfect! Quality good, there is a melody, one can talk with the boy Price top vs country וקבלו patent how קשרתי the camera
Very good product and delivery in 21 days for Ceará.
Arrived before time, thanks to the store, packed beautiful and new. Looks good and working very beautiful. Really happy שקניתי the product. Really satisfied.
Very fast delivery within 3 days I received and wonderful MTL description easy operation and the accuracy of the camera is very advised
The box is just killed, it's good that the camera did not suffer. Works well, the picture is clear, cute melodies
Excellent product. The product arrived very early. Seller and product are
Quality plastic and display is good, fast shipping. Packed well. Is music and night mode.
Wonderful, already have a and like too. Bought another to put in another room. Arrived very quickly. The value is super below, considering that it is great and quality equal or superior to other brands that have around and are very expensive, even in dark not lose the picture quality, the sound has several volumes, and the maximum is loud, impossible to not hear. And best of all is own connection, no need Internet. The screen is very big and light.
Came to Brazil in 2,5 weeks, working perfectly.
All right, product as the description, works properly and delivery was fast. Recommend the store
Wear a time using it and is the best even better than others brands, the best? The audio is listen foremost and nicely, fully recommend
Camera super quality and sound very worthy. Not regret. Home delivery sdek
Delivery fast, but delivery service us down the quality of work. Not in check. Later added a review of performance
Arrived in korbke with 2 зарядкамт and instruction, заук and picture рередает well, responds to the movement. There is a lullaby and thermometer
Good nanny, there is a little delay sound, seconds to 2, but that's okay, shows good. Fast delivery!
All match the description. It's fast enough, the whole works.
Excellent product quality and easy to move, super fast shipping, arrived with 17 days here in Rondônia. Exceeded my expectations
Product arrived on time. Still not tested!!
Good nanny, necessary function.
perfect device the vision is very clear and it is easy to deal with .. although it is a little bit small but it does a great job
works great. very durable. good mic and speaker and doesn't have any connections issues at all. great product! highly recommended!
Excellent helper, good image quality, sound, but of course retarding-but it does not affect the task.
Very fast shipping, and high quality materil. Picture quality is very nice, also microphone is working good,. Thank you
Got everything right not taxed, sent very fast note 10
Came as the ad, working perfectly, recommend.
Loved Very good already using. Easy to install and use will make the test that evening the quality is very good. Recommend
Shipped at 14.04 received at 18.04-super ex-delivery The camera is fixed, I will turn on and work perfectly.
Great quality, fast shipping and well packed. Recommend.
Bought for my son and now bought again to give gift to a friend. Great quality product. Very good, the only thing that could improve the battery monitor.
Excellent video nanny, there is support for Russian. In a private house it takes in all rooms, in the garden it also catches (Log House). The video is transmitted by frame on the radio frequency, without the Internet tobyt.
ver y good product, I wish the camera was mobile, it has to be charged to work.
Great Baba electronics came as product description. Am loving super recommend. Can buy without fear great store. Arrived straight.
Very good the Baba electronics, picture perfect… very worth
Super fast delivery, 3 days in lithuania. for price is very good.