SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
Bien
Thanks so much store I received my watch and it's so lovely
everything is ok, according to agreement, all recommendations.
Great watch with extra bracelet, let's see how it will be worn. while the new everything is shiny.
beautiful
Beautiful watch, look stylish, you need to shorten the bracelet a little. Delivery to Krasnodar less than a month
Watch and bracelet arrived ahead of schedule. All as described. Beautiful. Satisfied with the purchase. Did not communicate with the store.
The parcel is amazing
.
The order came thanks I liked thank you.
The package is lovely . It came in time
Cute watch and bracelet. Shipping fast. Well packed. It's whole. Thank you.
good product
I am very satisfied with the order, the product conforms to the description, thank you very much, I recommend it
good
Very nice quality, fast shipping
Like in the picture. The delivery is a little delayed, but for me there is no problem. In general, super!
The product arrived as in the description completely thank you very much
Well received.
Very nice watch and very elegant with a nice bracelet I love Very fast delivery and well packaged thank you to store ☆☆☆☆☆
Haven't check yet.
Lovely pieces,same as described.Just a little variation in the colour of face of the watch.Good quality,looks n feels durable,just hope it doesn't fade.Welldone store.
beautiful watch
Perfect
Well but quality is medium
Order received quickly, thank you. Watch arrived safely.
Beautiful like the picture
very nice fast delivery I love it
good thanks
Its perfect I ordered on April 13th. The parcel arrived very quickly within three weeks .
precious product.fast delivery & quality product.
Very good quality, very fast delivery, I recommend the store.
Beautiful! just like the picture.
It was like the description arrived in time the reliable store advised you to buy from this seller thanks to the seller
same as shown. I love it thanks store
I’m very happy with what I received
Thank you so much.. it's very beautiful
Very beautiful as in the photo
Very nice and neat, same as it looks in the image
Very nice watch
The clock is good, but with the marriage of one rhinestone on the figure 8 is not.
I like this product but I need very long time to receive my packets.. admin very good
well packaged, just like the describe nd it very beautiful
Highly recommended
The watch is good, as in the description, the only big bracelet, but it is solved. In the Krasnoyarsk territory came in 24 days, it's much earlier than it should, thank you very much for this to the store! I'm happy with the purchase, I recommend the seller!
i received my 1st order. thank u sooooooo much. im happy with my order. i ordered on January 21st, i received it on 14.02.2022. very fast service
Very beautiful watch bracelet much nicer I recommend buying
Beautiful, Exactly as in the picture.
Good
Super!!! Chic watches. But not by the hand of a very full girl
iyi
Delivery is fast, just over 2 weeks. The watch is cute. The background of the dial is pearlescent. Bracelet on watches made of high-quality metal. And an additional bracelet without help can not be fastened.
fantastic
same as picture.cool
faster delivery and so beautiful. highly highly recommended
Super shvidka delivery
Really nice! I loved it and very accurate to the store's image. I recommend 100% I had to take 5 Pins off the watch, but it turned perfect.
Gorgeous ❤ ❤ ❤
amazing arrived very fast within 2 Weeks
Past Shipping...Highly recommended Seller❤
The clock is very beautiful, the Stones shine and shine. The strap will need to be shortened. In the clock there was already a working battery. The bracelet looks great and separately. Recommend!
Chashi came to uncle
very good product .. I love it .nice
order Received Very Beautiful not timid take it ️️️
superb watch as shown, I like it very much
superb
looks like the description.
I liked it very nice
thank you store
It's amazing
I received this item today as my first order. I received the item few weeks earlier than estimated delivery date. It is very nice.
Very accurate love it will order more
the item come very fast ,no communication with store ~ will order more in the future
Very Thank you
Ordered 11.11 received in the post office 3.12, delivery to Bashkiria. The clock is excellent, they walk properly. I'm gonna have to get a couple of links out. The dial itself is mother of pearl. All the pebbles are in place.
Fast delivery, everything is neatly packed, the clock is exactly according to the description, I liked everything, thanks to the store! Recommend!
Good afternoon, I arrive very fast and in perfect condition very nice watch and elegant
Fob inside this little Stripped will say is too, please buy okey In every way to compliment Bracelet wholesale too, please buy hand color no Watch this please buy bracelet wholesale, please buy so terrific Thank you very much Watchband is stripped bulge reduces written in D key Thank you thriving business please buyers worldwide as a foot electric Source:
Wristwatch and bracelet arrived so fast, extremely beautiful and glittery. I'm so happy with this product.
fast dilivery ,good product
супер!!!
Received before the scheduled date the watch was a little big but I managed to shrink it a little I like a lot