SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent.
tnx
This is good.
The watch is beautiful. The delivery is nasty.
Beautiful, as the description
Well received.
Purely outwardly everything is decent, ticking.
Everything is very decent in appearance. The size is large.
Perfect
very beautiful. better than the picture
I am fully satisfied
Good
Thank you for the product, everything is fine
Good watch, only very big bracelet. Removed 3 links and it turned out great! Have been using for almost 3 months! It's great! Thank you very much! Recommend!
The description is perfect is coming in the right time well wrapped up trust this store Thank you
Thanks, I'm very satisfied
Thank you very quickly
Like It
Class!
very good
legs are loose
The watch is very beautiful. All as described. The bracelet needs to be reduced. But I always have bracelets that are Bolshevik.
Excellent, same as photos
As picture
I like it, although the material is not very good
Garnat cuff
The same as in the photo, the store was in touch!! A little delayed delivery (15 days) watch Super! Go (battery inserted) very satisfied! Seller recommend! The bracelet can fit the full brush!
Nagyon szép és jó is!
Nice watch, really like it
The stone one fell off immediately
Everything is OK recommend to the store
Beautiful, but turned out to be bigger
Simply beautiful.
Very nice quality, fast shipping
The product is very fast, less than a month in Kazakhstan, the product corresponds to the description, really liked, the profits are intact.
Beautiful watch
Everything is super, girls. But there is one thing but...: The length of the strap is not adjustable I will leave a photo with the length of the watch, on my wrist is great. In general, everything is OK) It came in time Clasp strong!!!
Nice
All according to the description and zegareczek just lovely. Recommend!!!
received on 26 july.highly recommend this shop.
Arrived broken
Today 18.06 received a watch, very beautiful, I did not communicate with the store, I definitely recommend a watch to buy! Thank you very much!!!
Accurate. Thank you
It’s pretty, better than I thought it’d be actually. Although it took two months to get here.
The watch is identical to the one shown in the image. Thank you
Stoned!!! I'm in the grip!!! If you want to go to Ukraine, you'll have to go to Ukraine. Brushing. And the stink is finished. I'm in the grip! Uncle and the store, and ukrposhti for the food of the important robot
It's beautiful and I'm fast.
Wonderful watches, very beautiful
Wonderful watch
The clock is good, see how much work it will work. The bracelet is long.
The product is a little small but it is very beautiful.
it s really delicate and nice worked model and design
Thank you very much very beautiful watch! Thank you store.
OK now she has a week
Thank you to the store, came quickly, everything is quality, Super
Everything is fine: sending, delivery. The watch is checked for 6 hours-everything is fine, the hand feels pleasant. Shop and store recommend, all good luck, success and prosperity!
Lovely watch to take in events. Very subtle. It's like a bracelet. Ok store 100%
Cool watch! I'm happy!
Rose gold white combination is too Women female with pretty sphere cubic zirconia detailing this top Prego Watch body diagram size small a line ankle two known as Central steam fit and Ding gloss flashing dip'm Price for expensive look really pretty pure heart to come in for wrist watch feeling Prego
Часы пришли в назначенный срок, строго по графику. Красивые, довольна. С продавцом не общалась. Описание точное, продавца рекомендую.