SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bracelet is a good heavy buckle is reliable. Near the gold bracelet for comparison. The order came before the store's declared deadline. The seller reliable recommend sent quickly. it looks original as it wakes in the sock let's see.
Pretty nice bracelet
Trop beau
Excellent quality
Schööön
Very good quality amazing, but I stay very big
Very beautiful
Compliant product I would say gold I put it in the water it moves no color and it's not that the first I also take other style of bracelet it and superb Jr recommends it
The bracelet is good, the quality is good, the pebbles are in place, I take it for the second time, because the first lost the parcel came quickly, thanks to the store to
Very beautiful am satisfied❤️ Thank You Beautiful
Very serious store. Very fast delivery in France Thank you bcp
I have the wrong measurement
As the photo Lovely j'adooore Thanks to store
حبيتن كتير حلوين بجننو
De muy buena calidad, no ha perdido el color, fácil de colocar y liviana
Nice but it's a little big for a small handle
Beautiful I love I highly recommend you delivery was fast thank you very much for this nice bracelet
Very good and high quality but not for small arms. Highly recommend this store.
I was surprised how pretty she is.
Qualité au top
Lovely
Too pretty the bracelet
waw magnifique très bonne qualité,je vais en commander deux autres
r top
Quality for the price is excellent and will order more. Highly recommend this store.
Very classy bracelets... Super
nice looking thanks store
absolutely beautiful
beautiful
Nice bracelet
This nice and quality peeeroooo is loose the segurooo opens easily
Well received, hoping q it does not change color
I am very happy with my purchase very pretty as in the photo
From real gold do not distinguish, quality at altitude, delivery to Nikolaev, Ukraine-14 days All parts are made finely, each pebbles is attached reliably
Lovely bracelet
Beautiful bracelet recommend!
I liked the bracelet, but the quality is not very, the round thing fell off, I had to glue it, but probably not for a long time
ABSOLUTELY GORGEOUS RECOMMENDED TO ALL
Everything is super.
It's just lovely
Good quality! To see if you will change color or not...
Very pretty pretty I will place another order
The bracelet is super beautiful and the quality at the rendezvous
Excellent I charm the beautiful quality
Beautiful and quality.
Spectacular, very good shopping. It cost Me a little to open it. Highly recommended
Très jolie bracelet top top
loved it
Supper beautiful and very fast delivery arrived in Morocco not even 15 years
Everything is fine, very beautiful, fast delivery, I recommend. On the hand of 17 cm straight as I love, free
Megggggggggggaaaaaa tolllll as described
A bit hard to open but besides from that it’s lovely. Accurate and would order again
Perfect everything is consistent I am delighted!
Very beautiful bracelet. Gilding of natural color. Looks great. On a narrow hand I recommend
Looks good
lovely and beautiful, store is recommended . thanks
Perfect it is great thank you
Хорошего качества браслет. Тяжеленький, на руке сидит отлично. Буду ещё заказывать.
Parfait reçu rapidement
Nice bracelet. Delivery 11 days. Seller. Advise.
красивый браслет, смотрится дорого. спасибо за быструю доставку!!!
Cool bracelet, description corresponds, I recommend
Muy linda y de buena calidad, mi muñeca es pequeña, me queda grande y no se puede ajustar
Bonne qualité
I am satisfied, fast delivery and more. Thank you
Very good value for money, thank you to the store
Qualitatively and beautifully! Recommend!!!
Beautiful bracelet! Like the picture! Fast arrived here in Brazil. Recommend.
Very accurate to description, and heavy in weight. Did not really communicate with store, but tracking and updates were impeccable. Arrived in two weeks time tops. Very pleased, will certainly be buying again. Have a little room on my wrist.
супер браслет
j'aime bien
I like it very much this beautiful to see with time if it will not change color I will not be long to arrive thanks
A cool bracelet in stores we cost much more
llego rápido a México. igual que la foto
Thank you, it's very nice.
Very beautiful, perfect workmanship
Identical to the photo, a little big for small handles
Superrr
It's beautiful my incantation