SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It meets the description of the very nice and good quality product my wife loved
Very pretty looks delicate as to the photo
Look real nail oil
Fashion eagle design being
nice qulity also nice
Color Love too look nice ~
I like it very much, nice design, color, material, looks great, thanks for everything!
good product.fast shipping arrived 14 Days
Excellent
Beautiful. Love it
hermosa
Very very very pretty thank you very much
Nice bracelet. Decent length. It says 18k gold plated on it.
Very nice. Conform to the description
Very nice design excellent color very original, look lovely, good size for my doll!
Like
I love it.
comprei pra minha esposa ela amou muita linda pode comprar vale apenas mesmo
Linda.
It looks like a photo, very thin, light and read small. If you have a wide wrist-will save the extension. I am not a lover of thin bracelets, I was hoping that there would be a wider, but, taste and color, as they say... fast delivery, without defects. Decide, choose! Seller-respect! Tried.
beautiful
Good quality
Wonderful and beautiful bracelet, good quality, the color did not change after a few days of use. I'm convinced the color will stay. I'll probably buy more from this store. proved himself
Beyond stunning. Luxurious so much
beautiful ! super fast shipping to belgium less than 2 week!
Linda, amei, material parece muito bom, recomendo.
かるく やすっぽい さわる and of little cheap but looks nice
Very good quality. Beautiful I loved thank you. Recommended
bellas
Very very nice Discreet, light I wear it for everyday life
Ha llegado rápido a España (Valencia) y se ve de buena calidad, así que valorando la ecuación precio calidad lo recomiendo sin duda!!!
igual a imagem, achei linda.
Bien
I liked the bracelet, but the store's photo looks more massive, in fact quite miniature, elegant, length 20 cm, including all the links of the lengthening chain. On the heart is a sample of 18kgp. The product is beautiful, I recommend.
I love
Nice bracelet
جيد
Thank you! Quality is like good, but how to wear will not yet know, took on a sample