SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The phone is very compact. The sound is not so high, but is enjoyable listen. Has serious reasonable. Not bursts at full volume. Hardly give to realize the delay during the gameplays. And has a great battery life.
Headphones are good. We came very quickly. Through the app updated to the latest version. Now can choose EQ mode
Fast, arrived in 5 days! Very good headphones, this brand is top. Just a note, has the very loud, but are of great quality!
I like headphones, the charge lasts a long time. There are no Chinese words about turning on and off, only the sound, which in my opinion is convenient and understandable. The box is square and because of this it is difficult to understand by touch where to open it. Sometimes they turn off, but it seems to be normal so far. Seller is good, answering fas. Delivery also was fas (5days) to Korea
From Lviv to Irkutsk delivered 6 days, the goods are in proper quality, sealed, and has a complete set as in the description, the problem is only that it is not necessary to change to change
Arrived in good time excellent product I already bought others for my wife I will leave more comments from her experience with baseus
As described. Good quality and nice design. Little. Imantated headphones like the base somewhat weak, but it serves. The app is in English you can change how to use the clicks to change the pausing mode, etc. you can even locate them headphones is not very accurate but gives an idea of where it is It arrived before the set date, very good weather.
Bazeus chic headphones, I already take not the first time mostly wm01 or wm01plus these look more interesting, in fact the filling is the same, but they look interesting. Delivery is very fast a couple of days and from a warehouse in Russia they are at me. The sound quality is good, you are not a music lover but vidosiki on yutuba it is most likely to look
Excellent, good sound
Delivery to Moscow Region 4 days. Everything works, thank you
Currently charging The small size quality is so good
Today all the products bought from baseus are very satisfactory. All acquired 100% satisfaction. This earphone wm02 is very good and indicate any future buyer this great experience.
Very good product, had already bought a WM01 for my wife and she had enjoyed very. Beautifully finished, material quality, great bass and volume for my taste.
Product well packaged and delivered on time, will try to give a second opinion
Looks good. Arrived Fast. Still not checked. Thanks. Good as BASEUS can do.
Sound good, only showed 100% charging, and after 5 minutes 90%
Are good excellent money, but they not have audio quality very good. Contornei it using the equalizer mobile and now they serve me perfectly to listen music. Before I only utilizava for calls and listen videos and series.
He comes in smoothly, took a lot of time, traveled almost all of Europe. The important thing is that the product feels good, good quality. I don't test them yet, but the mark itself gives confidence. Communication with the expedited store, I consulted to confirm tracking number and the response was very fast. I recommend the product. PS: Come gift stickers
Am completely satisfied with my purchase, the shipping was very fast but took 2 weeks to arrive due to the delay in office. Im in love with my AM tested the 3 days and so far not discharged. Certainly more brand products.
It took 23 days to get to Madrid. Well packed, in bubble envelope and in your hard cardboard box. Still untested.
Great product premium box without fee 11 days to delivery
The product corresponds to its description. Delivery ukrmail in 25 days. Great stuff. Thank you!☮& Middot;✌& Middot;
Well construindos connection easy sound quality fitting great ears… Delivery early well made recommend.
Phone visual quality and workmanship! Manual on en. What lacking is the bass are median issue:/ Delivery to Brazil was super fast it took was the office to deliver the product 20 days deposit, have personally go post office and get my products.
The headphones are excellent. Delivery was super fast. Box and original earphones. Still not sure if the serious is good or very good, but met all my expectations! Clean sound, really small size perfectly fit in my ear! Tip: The rubber band is more effective in isolate outside noises and consequently help to improve the sound quality and volume. Outside the is really beautiful. I am very happy!
Excellent am using
I received it in 5 weeks after the order. Maybe there was a shipping accident. So the company delivered it in 3 days via FedEx. Honestly, except for version 5.3, it's not very good for a cost emergency. I think it's better to buy q ** with this money to buy. It's just plain Bluetooth earphones. There was no such thing as ANC mode, EQ mode via app. It's touch-type, but the touch doesn't work well. I only feel the advantage of being small and light. The sound quality seems to be nothing outstanding.
amazing! exactly as described!
Amazing, out of Redmi airdots 2 for it and my God that good
Very good phone, easy to connect, quite portable, beautiful, wonderful sound
The headphones have good bass and high volume. And something that me is pleased to be very compact. The phone will not be 5 stars, just by the English and Chinese manual and the application.
That top, and exceeded my expectations. Very small and with a sound very enjoyable listen, battery hard enough!!
fast delivery packaging good thanks
Very good phone, is beautiful. Bought this for my wife, she loved. The sound quality is great value, but the more like is that it is very small, very compact
Good product, using to know the battery life, the principle is cool! Shipping was very fast! Sound is good, good experience!
Good quality, but think VM01 version better.
Came right the very good took the offer like.
All very well I like it but there is a small but on my headphones indicators a little different color one slightly yellowish
I am really satisfied with the product
Everything came on time, the headphones are good, the sound is normal. The color is unusual, took for a gift.
I ordered 26.08, came 20.09. I expected that the case would be larger, but he himself is so cute, small, Krch is what you need. By the sound, too, everything is fine. Order pts satisfied!
It’s very small and cute I love them! The shipping took a bit and arrived a little bit later than expected date but it’s all worth the wait.
It's fine.
Quite liked the product, it is very comfortable, really falls not easy, the sound quality is very reasonable lacking only in songs very elaborate and requiring very bass. The box is very beautiful but the format is kinda weird in pocket but after a while you if used.
Very good.
Beautiful, smaller than I imagined, and this color white is already half yellow, ie, think will be very yellow time if last.
The parcel was delayed for 4 days, not critical. Build quality at altitude. Work without complaints. In size, smaller than wm01 and slightly louder.
It and very compact, excellent to physical exercise
Very good. Quality and cost effective… Recommend.
The product arrived only in 16 days in Mexico, the packaging was good and the tracking of the package during delivery was very efficient; Thanks to that, comprehensive communication with the store was not needed. The design, although similar to other hearing aids of the same type, has differences that make them elegant and unique. I will review the quality and efficiency of the product to add comments on it, but at the moment I am very happy with the purchase.
Came quickly, although some glitch does not track the case, but came in 3 weeks, perfectly packed, high-quality plastic and a box and ears are just microscopic. The sound really did not delight, the failures on the middle cuts low, the bass is not expressed at all, but in general it will come down. I took it for the first sale for $18. for this money, the truth is, you can also take redmy dots, but here I won minimalism.
It's beautiful, it's compact and very nice, it reaches anywhere. The color looks good too. It comes well packaged and with a lot of spare parts, plus it came to me with some stickers that look nice. It comes with a cable to charge it but any android charger or iPad charger makes it.
Excellent product. Fits well in the ear, the sound is very clean, light. Great quality. Come with all the above items, the store sent the product in same day of purchase.
Show congratulations arrived fast'll recommend buy more!
Everything is fine, packed perfectly, the quality is good, the companion hears well. Recommend
I like the transparent design and the color, I recommend
Excellent value for the price range. Bluetooth connection fast, stable and a certain distance. The construction of the device is good ergonomic, fitting perfectly on the ear. It is a little smaller than the W01. Recommend.
Great quality earphones, i absolutely recomend them
Detailed video review see on my YouTube channel izzialno
Earphone sensational, more ergonomic the previous version wm01, also much lower, fitting was even more perfect. Show too
Great product not very high but great for listening music serves TBM to answer call has microphone to play online in cell without problems
Excelente fone, produto top!
Ótimo fone!!!
Guy, that good, am talking on batteries, small, but long battery life. Sound OK, OK connection.
The shipping was very quickly, but the postal delivery delayed. The product has a good construction, even though a little smaller than I expected. The sound quality is good for the price, no noise and little delay (in streaming apps) and with great bass, the volume could be taller, thought it would be adjustable in app, but apparently not. The pairing of headphones is excellent. Am satisfied.
For his money, good headphones, bought his wife
Great product! Baseus is synonymous with quality!
So far, everything is fine. If there are problems, I will complement the review
I didn't try it yet. It's a birthday gift. When the birthday person test it, I'll write a review.
Goods fire, bought under the action. Earphone just a bomb
These are my first wireless headphones so that there is nothing to compare, connect quickly, music plays in both headphones. Later I will add more feedback
Is a great phone plus very beautiful great build quality excellent.
The headphones are perfect in addition to being fun, the fact that you can control the gestures with the app is a good one and I would certainly recommend them.