SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cook guzeller
Gracias exelente calidad
Beautiful
Si es de acero inoxidable me duché con él y sigue intacto !
Very ladne
Delicate and beautiful❤
Very nice
hola. la pulsera es hemosa y brillante como en la imagenen es perfecta me encanta llego muy rapido a españa
Is beautiful, I wish it will never fade and it came quick I recommend the store.
Gracias
It's beautiful, it took almost 2months to arrive in Argentina-missions but it was worth the same as the highly recommended photos,
Ameiiii
Lindaaaa
Se tardó 2 meses, es muy bonita así que valió la espera
More beautiful than in the picture, I love it
Very pretty I have already bought from several letters
Loved the bracelet, like photo
Very wonderful I liked to recommend it
Goodly, consistent with the description, fast delivery
Loved Too beautiful bracelet I liked. Super indicate. Product quality and lindoooo
beautiful product, very shiny, thanks store
These bracelets are really nice
They are bracelets one by the side of the initial and the other by the closure, which is very nice and shale
They're very nice. I 've both come together very fast. I love them.
I am excited to give the gifts to my friends together with other things.
Superou minha espectativa, muito lindo e delicado . Super indico.
The correct's description, now with the first use the golden lost color
Very nice, fast delivery
Loved Vdd, only think will have to base. Can be that darken over time, the material is excellent!!! And seems to be fragile.
Nice bracelet. All as in the photo. For such money-an excellent gift for a Christmas tree. The order came faster than it was stated. Seller recommend.
article identique à la photo, très joli mais ke ne sais pas s'il changera de couleur
Exactly that the picture, beautiful
Beautiful fast shipping
It's a very beautiful bracelet, it's good quality. It's exactly how the product is described.
hermosas me gustaron mucho gracias vendedor
Cute
Very good size and light quality excellent thank you for delivering credible requests by the official website
They are very nice and for the price it was worth it!
Very very beautiful.. Thank u so much store I recommend it to
beautiful bracelet, looks simple and amazing, recommend the product and the store
Very beautiful. Like gold.
Inda, linda
I loved, great quality the amount paid, and very fast
She's incredibly beautiful, more than I imagine. I don't wear it yet but it looks pretty good quality, it's a very nice detail. I dare recommend it and more than shipping only took 12 days.
Incrivelmente bonita
This super beautiful my bracelet, I arrive in good condition, super before I expected, I am very happy and satisfied with the purchase, looks very beautiful pu this, something delicate, elegant and fine It doesn't look like for the price you pay, totally recommended
Muy lindo, me llegó en un mes y una semana. Realmente es mejor de lo que esperaba y viene bien protegida.
Very good. I come very well
This is a very cute miniature product. I was afraid that it would be big and cumbersome. But only 1,5 cm. It looks very nice. Thank you store. It all worked out. At the ends, too, "Glitters")))
Всё как в описании. Спасибо. Выглядит очень мило.
me encantó! tiene regulador para ajuste en muñeca
Thank you
Very very very very very very very very very thank you store of course I will re-order again
Complacida 100% con la calidad del producto, bisutería fina y muy bella. 100% pleased with the quality of the product, fine and very beautiful jewelry.
Beautiful bangle, good packaging, I recommend it to everyone
Exactly as advertised. Just took a little long for shipping but very satisfied
Delighted very good warm thanks around
Beautiful, just thought it was bigger But Loved
Looks beautiful, came very quickly.
Excellent, very happy, it was what I expected, beautiful, with a lot of shine and elegant, I highly recommend it, I would certainly buy it back, excellent attention and delivery sooner than expected
It's just like in the picture. Very elegant and the best quality ever. I recommend it.
beautiful & sparkly as pictured
Nice
Very nice bracelet, arrived Super in your packaging and time stipulated
Super! recomand
my daughters love this bracelet it fits perfectly on my 18 yr old and my 11 yr old adjusted hers a little bit
Tellement beau. On peut l’ajuster à tous les poignets. Je ne connais pas la matière. Il a un très joli rendu
It was 29 days before Nur-Sultan. Packed usually, everything is whole without defects. Looks like in the photo, the quality is good. Made everything well, looks beautiful.
It's really beautiful and looks quality, only I get broke :(
Perfect
Very nice, excellent finish!
Very nice
Perfect!
Çox gözəldir.
I love it's amazing it's good products but the shop take one month I recommend this store
Very beautiful bracelet, looks like gold. I really like it. Thank you to the store and most importantly it came quickly. I will order more.
Beautiful!
so beautiful!
This very nice excellent material very delicate