SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Process and nonconforming I advise the store
Excellent Product
it's great thanks
Arrived in good condition
Ca marche three well
Well received But it is without Batteries Included
Thanks to the store.
It came in two weeks. Packing no, but whole, working. Error did not check until
A good product, not 100% accurate but helps to be aware and tracking, cm others comments only the product MSM think if tivece a place to store would be ideal for storage and preservation, about delivery I recommend product delivered with a little less than 20 days I recommend the store!
Just and clearly. came without a cover
Top product.
good
Good product
The device is working.
Hope very good quality! But in connection with the war in Ukraine, it was not possible to obtain
Nice, practical, as described. I arrive well packed and in prudent time to Mexico.
Like the image, it deals with batteries so it has not been tested
it works correctly and perfectly. A very good store. I will order another one
Excellent arrived quickly thanks I recommend buying from him
As in the pictures, it works perfectly, also the delivery is fast
It works well
The order received everything well tested works. The order came earlier than expected. Thank you store! Recommend!
A ajuns fara baterie în el...l.am probat după și funcționează bine!
Very accurate I am very satisfied with it thanks to the store
You're doing great. Thank you for everything.
It has arrived before the date, it does not bring box but it comes in excellent condition. I tried it and it seems to me it's quite accurate to take pressure.
Record fast delivery pleased. Blood pressure meter works well, I order a second time. The readings are almost the same as the results of the measurements with a medical tonometer. Unfortunately, in the first meter part of the segments of the chip stopped working, now I will try to repair.
Very good
Long time delivery. the device is normal. I recommend.
It came very quickly, everything works fine, very convenient
Oooochen and very fast delivery. It's been three weeks before the EAO. Packing is factory and on conscience. The order was satisfied.
Tonometer in the case did not check, batteries need to be purchased, the order came quickly, thank you to the store
So cool recommend
Another deal was successful. Sending fast, packing satisfactory (normal package without navel), the parcel was tracked. Description matches. The accuracy of the testimony approximately (+/- 5 units) corresponds, checked. Later I will leave an additional feedback, let's see how it will show itself in work.
The product came, works, it seems to show exactly, I recommend the store!
It looks pretty compact. He works very well. The package does not come in box only in bag. He arrived in no time. Thanks.
Excellent and very necessary device. Especially for such a price. We have Horror in the pharmacy! Arrived very quickly, from Hong Kong to Yakutia in 20 days. Regular mail. I recommend to everyone
Fast enough
greattttt
Well packaged as the picture
Zwina khadama mzn nsahkom takhdoha
The order came very quickly, less than three weeks in Belarus. Thank you store! Everything is safe, although the packaging is very unreliable. The accuracy of the measurement is learned during use. Recommend!
So far it is allright.
Arrived a week earlier than expected, works perfect, the packaging was just A bag but I get it right. I have almost two weeks already using it and it's okay, the material is plastic a little economical feels. The only problem is that the text of the buttons is quickly deleted
All OK
didn't try it yet, but it sounds good
The order arrived super fast and equals the description. I tried it and it works very well. I did not need to contact the store, as the confirmation and shipment was quick. Recommended. Thank you!
Delivery was very fast and in good condition.
I order not the first time, as usual, everything is fine, delivery is three weeks! I checked it works. Thanks!
Excellent product quality, excellent store is already the tenth time I buy you is very responsible.
Works, the conformity of pressure with others did not check, the pulse precisely determines.
Very compact tonometer, measures the pressure exactly, if the result in your opinion is not correct, then you incorrectly fixed the device on your hand! For a man's hand, the cuff is enough with a margin. For travel the most it!
Kind of small.