SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable and adaptable bracelet, excellent quality, combines with everything and a very good gift for some family or person.
Fjn
The product if it's like I asked.
Thank you, great bracelet
Muy Chula.
I'm very happy with the item i bougth. It's very beautiful. I'll surely order again
Wow that's really beautiful Thank you very much. And super fast thank you
Very nice look for men
Ótimo produto
очень понравилось, застёжка на магните, шла не долго)
Lovely just lovely. I'll shop with you again.
Great bracelet. Very decent material. Expensive looks.
Ordered 30.01.2022 took 6.03.2022, the track is not tracked
Сделано качественно,к покупке рекомендую
Cool bracelet, came in 9 days
Until Volgograd just over a month. I took the child, I'm happy. Looks solid and in one word cool. Thank you.
ok
Thank you, I'm happy! Great buy, good packing! Good luck!
Objects conform to the descriptions very well
Всё точно. Без повреждений.
It is beautiful, exellent quality and super recommended design
Everything is super, looks top, as Next, we will look)) Thank you very much
Then regarding the product and very nice and a prodoto I aspetavo ugale as did see in the picture For product arrival weren't news pero Me and come one day before the day expected
just as I want it, the delivery was also quick before time
Спасибо, продавцу за товар. Быстрая доставка в РБ.
Very good product Thank you very much store
Nice, measure ok. Close very comfortable shipping correct, in acceptable time
The goods came very quickly, all as in the description
Super
item received well pack n gd quality bracelet
Very good product Strong and beautiful
This costume jewelry is not silver Alas.
beautiful
Delivery, as if carrying a white fluffy beast))) 2 months. And the bracelet itself is good
Great!!!
I order the second time, quickly comes the order, weeks for 2. qualitatively everything is done. I like it
Прикольный браслет.
Overall satisfied!)) The goods came quickly.
отличная цепочка. доставка быстрая. рекомендую.
same as picture fast delivery very nice I would recommend this product
The size is huge, I ordered my son, the quality is good, the magnet is weak
Arrived fast
The bracelet is excellent, super. Delivery fast store well done. I recommend the store and the seller.
Everything is fine
Beautiful!
produto muito bom , nas fotos parece maior
es una pulsera muy buena ,se adapta perfectamente a mi ,llego muy rapido ,buena relacion precio -calidad recomendable
THANK YOU FOR PROVIDING SHIPMENT, COOL BRACELET AND SUPER WORKMANSHIP, THANK YOU KRZYSZTOF JAROS
It is very beautiful and accurate
Браслет с бомбический!!!!
The bracelet is great! No comment!!
Class!!! Recommend!!
Description corresponds, looks good, delivery to Moscow 8 days
The goods as in the description of the clasp keeps well, received at the point of issue Pyaterochka two weeks earlier than the claimed, the goods were tracked.
Received in time, the bracelet in black is a little toc, pay attention to the dimensions if you are a man it is minimum 21cm, good quality anyway, I recommend this product, as well as this store.
Came in 2 weeks, the bracelet is heavy, but the quality is good
Norms bracelet
I bought my husband, I liked the silver looks. But the size should have been more taken quickly
на руке средних размеров смотрится мелковато,отправили и пришло быстро,с продавцом не общался.не стоит даже этих денег
Quality norms! It came in time. Recommend!
Arrived quickly and a good quality
Very beautiful bracelets, me and my friends are delighted, I order not for the first time. I recommend. thanks to the store. I will order more!!!
Everything is fine
Thank you, really liked, quickly delivered
Decent quality! Looks decent!
clean
They came very well.
Well, it's super cool. It's a wonder.
I love it
Exelent quality 100% recommended
Very satisfied.))) all as pictures.
Красивый качественный браслет.Быстрая доставка.Спасибо большое.
Cool, stylish thing.
Good quality, but with the size flew))
I liked
Just like the description.
Did not need any communication with the store these three items did not have any imperfections
I received the parcel. Thank you very much store! I recommend to cooperate!