SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. Very long time delivered. The rubber bands in the bracelet immediately burst.
Bracelet natural, all stones are even, neat, there are different colors-yellow, brown, beige... Size fits. Thank you store for fast shipment!⚘
Just like in the description, a beautiful bracelet, pebbles are smooth, the hands are well seated. I advise the store!
The package went long, delayed, but came. The goods are good, without marriage, only one bead got caught with vertical stripes. But it's difficult to answer about naturalness)) on the hand 15,5-16 just right
In life, the color is darker
I expected that it would be wider... I will order more from this store
The bracelet is beautiful, neat, the pebbles are small (0,9 × 1.5 cm). Thank you to the store for communication, answers all questions⚘To the bracelet put additional rubber bands, if these break. On the hand looks beautiful, neat. Stones are all natural. Thank you to the seller for polite communication, good goods and fast delivery
Drawing of stones zdelan horizontally and vertically looks not very.
Much clearer than in the photo, but the pearls are almost equal
Gorgeous braceletFast shipping. Thank you very much to the store. And for the bonus, in the form of rubber bands for the bracelet
Very nice bracelet and intense color, just change the little limite because it breaks, but very father bracelet
The bracelet itself is good, but: Some stones are not coated with varnish and one stone spilin in the photo is visible. She shot the star for it.
Hermosaaa
Excellent.
Super
Bracelet very pretty, hard. Look real stone. Unfortunately some stones was damaged. Seller very contact. Added better bracelet to another order.
Good quality, looks nice
I am happy. Thank.
Stones little unequal, some have damage, but true. Price low.
Nice bracelet, size 19 cm, beautiful stone, match photo shop
Very beautiful stones
Quality product .
Very nice bracelet, I'm very happy!
Exelent product Thanks a lot to the store I recommend
Beautiful color and good quality. Recommended store
Very beautiful color and good quality. Recommended store
Everything matches. Shipping fast.
very nice and perfect product as described
Excellent, it's a pity that the white stone is broken, I will still wear it with pleasure
Beautiful bracelets, I'm fascinated with my purchase! Thank you salesman!
Exelent product Thanks a lot to the store
There is marriage, pagum
Bracelet made of natural Jasper mukait. Beads vary in size and height. There are two with small defects. The ends of the rubber band that ties the bracelet are visible. These are from the shortcomings. At the same time, all the beads are well polished. Looks on the hand bracelet well, shortcomings are not visible. The price is according to the quality. Therefore, five stars and thanks to the store!
The bracelet is excellent, natural stones, heavy. Size on the middle hand. All stones are even. Thank you to the store, put a gift. Very nice.
Beads sit on an elastic band uneven, one above, the other below. The elastic band is tied in a knot and sometimes looks out between the beads. Shades are beautiful, fit a lot of things. Beads height 1,5 cm. The bracelet is light. Sent quickly, packed reliably
Отличное качество! Камни натуральные 100% !!! Рекомендую к покупке.