SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice bracelets. In the links of a thick bracelet, one middle link with stones, looks a little cheap. They are also big on my wrist even if I buckle the very first clasp. In general, the order is satisfied.
I liked the bracelet. Corresponds to the store's photo.
The parcel received, went 36 days, the track is tracked on the territory of Russia. The look is like gold, but it's hard, for such money, norms. You can take it!
I order not the first time. Good bracelets, fast delivery. Thanks store
Very nice together.✔️ Nice quality see in the. Time. Thank you
выглядит отлично
The order came quickly, by the specified time. Well packed. It came without damage without marriage. Nice set. Already dressed. Looks very nice. I recommend to buy. I also ordered earrings
Хорошие браслеты
Much too coarse
Nice bracelets! Come on time. The quality of the goods is satisfied, I recommend. Seller Thank you!
Love it!
Было красиво, пока не стала носить. Все окислилось и стало ужасного ржавого цвета. Очень жаль.
Fast delivery, good bracelets, beautiful. But it was sad that one crystal was not there.
The product corresponds to the description, The bracelets are very beautiful and elegant, good quality
For the price you can not much expect. Am unfortunately sensitive and thus I don't wear it. But so is it OK.
It's beautiful and I'm early to Canary Islands, I recommend
It came quickly, the bracelets match as in the photo, the quality is excellent!
love it! good quality
Nice bracelets. Quality. Recommend.
A grade
Super! !! Everything corresponds to the description
Все отлично, спасибо
Хорошие браслетики ,прочные
Очень красивый комплект. Хорошо сочетается с часами
It looks very beautiful, the product is done neatly, sent quickly. I did not communicate with the store. Thank you
Pretty bracelets for this price, delivery to DV as usual a month
Lovely bracelet
Быстрая доставка. Два браслета. Браслет хорошего качества. Ровненькие.
Lungs. For the image is suitable
The bracelet did not come in a complete set, as ordered
Nice set. Very quickly came.
Nice bracelet.
Thank you bracelet cool, arrived in Ukraine for a week before expected delivery
Set of bracelets from the Ingemark official store. Quality is good, everything suits me. I did not find any defects. Bracelets made of copper are made. The weight is warm. They have different weaving. There are 7 ties to choose from. They are fastened to small carabiners. For adjustment under any wrist. On each of the bracelets there are additional links can be worn both separately and together
Delivery would be young. 10 days. In general, the product looks decent. Heavy. But I thought that they would be larger. But in general, everything is fine
Description corresponds. But it looks cheap
Pretty bracelets light enough. They make very Of course the wrist They make "real" and are very bright! I recommend, good value for money
Chic two bracelets! Delight!!!
Duge twist bracelet, Raju seltsya
It's been a month. Cute. Beautifully shiny. Flat is quite thin. On a three-dimensional only one link with an ornament (glass) and it is slightly larger than others. I do not know how quickly it will climb, the new looks cool.
Bracelets Super! Length 16 + 5 cm. Coating for yellow gold. It looks very interesting. I bought a necklace for the anological. It turned out a super kit. Fully corresponds to the photo and description of the store. Everything is made very high quality. Delivery two weeks. Packaging is reliable. I really like it. Thank you to the seller for the good work.
nice <3
Accurate description & the store posted the item promptly. Thank you!
Very responsible store. The bracelets are cool. Seller recommend.
Normal iron neat. 2 bracelets
Cool bracelets, I liked it! And very fast delivery, less than two weeks to Moscow.
Very nice! They're bigger than expected. I recommend store, they arrived very quickly.
Bracelets liked 2 pcs of three, did not like with simple rounded links and, he is some kind of toy, very light.
Is beautiful
so beautiful and worth it!
Same as picture, very accurate, it's shiny and pretty. It was shipped fast. Did not communicate with store.
Delivery, fast, almost 2, 5 weeks. Bracelets are beautiful, stylish, I would like that in the process of socks do not fit. Wear better in the summer. Thank you store.
I liked)
Bracelets are very beautiful and quality, look impressive both separately and with the clock together, delivery to Minsk 3 weeks, with the store did not communicate, there was no need. I definitely recommend to buy.
Bracelets liked, light enough, the quality is good. Yellow, I think it's dark, let's see with time. Steel is larger than gold. Sending fast, delivery to RB is also fast, I liked it.
All as in the photo, cool. Came super fast to Krasnoyarsk, for 2,5 weeks
For this money is just perfect, looks good
Хорошие Браслеты. Не ожидала, что их два. Приятно.
Orders were combined with another order. It's fast. Nothing so jewelry for the summer
19.10 zamoviv 14.11 pribulo to kieeva Meni salualosia, and the Ginka in the grip. Got everything in the guns all the reception. I recommend this product
그냥 이뻐
They came in whole. Lock good
Beautiful, just check the ringlets, I immediately fell off the bracelet, it's good that at home, I tightened them and everything is super
The bracelet was received, but removed, there is no link with pebbles. obidno, ordered for earrings. The money was returned without problems, for which 5 stars.
FYI crystal is only half plate of one anchor only
So... 2 Aluminum and 1 iron .. Quality is modest .. Very much even .. For the full cost I will not advise .. On coupon where did not go ..
Two separate bracelets. Light, quality is good
Loved the bracelets! Are beautiful and very quickly came to Brazil!
It looks exactly like the picture
In general, it looks great. But it's a big deal. In the photo you will not see this, beautifully put and sfotcala. The bracelet, which is thinner almost flies out, would not say that I have a very thin wrist for 8 months of pregnancy) would make it smaller, and the chain is more to hang up
It's just like in the picture, it's super pretty in the hand, it's taken a while, but I 've finally arrived
beautiful bracelet I love it
I love it just like the picture
Bracelets are very beautiful, executed qualitatively. Look expensive.
Insts: liudmylafedoryshyn very beautiful and stylish bracelet! Perfectly complement your image! Looks spectacular! Recommend!
Fast delivery, quality thing. Seller recommend.
Will buy again
Stunningly