SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is cute, with function in the testing stage)
Good quality product, beautiful and arrived in good condition and before the scheduled date.
I like the watch, beautiful, everything is clear, convenient installation and synchronization with the phone, in Russian. Thanks to the store, I recommend the watch.
I take similar ones 2 times. The first served, a little less than 2 years (the button broke). I am disappointed with these, they keep exercise for 2-3 days. Although the previous ones at the beginning of the days held 10-12, and only after a year of use, the steel is discharged more often, but even then, not so much.
Is just arrived, it is beautiful, let's see how will the battery life and the other performances, everyway is more beautiful by the real
4 stars because the system has bug screen setting. Can not adjust the brightness of screen, only 5S.
Very beautiful watch, conform to the specifications set worth buying
very pretty watch.. app was easy to use and syncing was smooth.. love it!
The clock is very beautiful, only did not find how to change the dial to its wallpaper in the phone.
Соответствуют описанию. Покупала комплект два браслета и ключ снимать звенья.
Fast perfect delivery, and well packaged, conform to the description more case test
All the best, Zehr satisfied. I can recommend.
Часы супруге понравились. По интерфейсу очень похожи на хуавей. Циферблат приятный,сенсор адекватный. По измерениям показателей практически не уступают брендовым часам(на фото тестировал со своими huawei watch gt2). Единственное отличие-нет постоянного мониторинга пульса,только когда включаешь,они меряют(но это не точно,потом дополню).Циферблатов всего 5 и в приложении(которое тоже сильно похоже на хуавеевское)других не нашёл. Доставка месяц. Давление врут. За эти деньги,часы огонь. Продавцу спасибо. Через неделю дополню отзыв,пока рекомендую.
Thank you, the watch came packed well, beautiful. The good sorcerer sent quickly.
Seller recommend. The goods came in 2 weeks to Ukraine. all as in the description. My wife is delighted. I will complement the review after a week's use.
When you turn on the screen, there are interference in the form of black strips. The screen is dark.
sehr schöne armband Uhr.
They took it as a gift. They look great.