SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have always been delighted with the watches of the WeWOOD, by the innovative proposal of the use of wood, but the prices have never been affordable. Now that I discovered bobird, I was adifiravelmete surprised at the perfection of its pieces and how there can be such quality for such an attractive price. I became a fan of the brand.
everything was great, the watch is beautiful.
Beautiful watch, lightweight, running adjustable, comes with the included tool to adjust, very good finishes.
Beautiful and functional, you cannot ask for more, I arrived early and well protected.
Perfect!! Thank you very fast delivery!!
Lovely watch workmanship very good recommend for this beautiful package all wzorcowo delivery very fast
Watch without defects, the store even sent a kit to tighten the bracelet.
A wonderful watch
It's been 28 days before Yakutia. For hours I'm happy, I'll see further)) I plan to order another current of another model. The only but it is a strap. I remove the extra links, presses. I leave, the bike becomes. And so cool)))
The clock was a little delayed on the way, but the arrival was pleased. The second hand goes smoothly, like on a mechanic. A good option for every day.
Thank you very much to the store for the watch, I order already 4 times! As always on top! Delivery is fast, the quality is super!
Watch very beautiful and not very heavy with very beautiful. The request came very smoothly. Thank you.
Product gualidade perfect finish
beautiful watch, super fast delivery overall great experience. will buy more
Watches are good for the money, but that's the store sent too fast order, did not order sign/engraving, wear 2 weeks on hand, look good, not cheap, mechanics works properly, looking watches not толстячки, well not damn, the most general
Stunning looking watch and excellent quality and excellent presentation, all functions work perfectly and received inside estimated delivery time, would recommend product and store.
The clock came in a prudent time, the clock looks beautiful and looks great on my wrist. It comes in a beautiful wooden box. I recommend 100% to the store, we will see the quality of the product as time goes by.
exacto a la descripción las esferas interiores funcionan al igual que el fechador me sorprendió la fluidez con que funciona el chronografo tomando el cuenta el valor del reloj muy recomendable
The watch is beautiful and light
Beautiful! Beautiful!! Absolutely Beautiful!!! Beyond my weirdest imagination. Great buy! Thanks store, I recommend you anytime.
Good operation. Good materials. Excellent finishes and colors.
Watch Quality is Good. Super fast delivery, received in 14 days. Recommend Seller.
Beautiful, the quality is very good. I'm early on schedule. Seller 100% reliable
Yea! Gentlemen... All that is described, everything corresponds! For this money is more than worthy! We'll take more!
Long delivery. The watch came without damage. Quality is good.
Wyglada super like the pictures, like Sie
Excellent fit very well after adjusting the strap, good quality. I'm fast.