SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Alles ok
Product same as picture ולמפרט. New arrival beautiful מאד. Look top quality.
Exquisite watch holder stand כשנה
The watch is super, exactly the same as in the photo.
Watch excellent Beautiful good looking
It's perfect
Buttons are no use
Watch shell one beautiful
Very nice watch I recommend fast delivery. Tres
Exactly with the description. And already came with the micro-key-screwdriver to adjust the clock. Am satisfied with the product.
got it in 22 days i ordered black black but received black silver but everything is okay
it works and it is very beautiful, material is comfortable. 1010 arrived in two weeks
Top quality watch
Perfect, very beautiful.
Very good,'s agreement to the description.
Just received, material very good at that appears, beats as described… arrived early, beautifully packaged, we shall now from now. Very beautiful congratulations to store for posting and attention
Good quality price
crruj never disappoints me awesome watch love the looks and material
Very good and very fast Thought it was a watch box, but only came with a plastic! Recommend the store
Nickel, second watches bought.
very nice and stylish watch
As shown in the photograph, well protected for shipping. Bring a little screwdriver. You have to set the date and the small chronometers also work. Shipping in 3 days. The negative is that the instructions come in English only. Highly recommended for gift.
Very fast shipping received in a standard envelope 25 days excellent and reliable store Thank you for the gift
A reliable store and I am happy to do so and thank him for the gift represented in the crrju bracelet
The second time I buy from this store is reliable and a luxury waterproof brand I thank the store and recommend it
Still ticking. Buttons work.
merci vendeur
am okay with it
Excellent quality, very good, fast shipping, recommend very worth
ساعة جميلة جدا كما في الوصف انا راض واشكر البائع وأنصح به
God bless you.
Good quality, quick delivery
Excellent watch, arrived in 23 days and everything works great.