SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice watch I am glad I reordered because the First one of those has never arrive that one has disappeared at the Royal Mail in Heathrow not the senders fault they have been very helpful but would recommend this watch
Absolutely beautiful piece. I'm just stuck on getting running as per instructions.
Item came very fast and I love it. this is awesome. the watch is so accurate and it's look so beautiful thank you store for lovely item. recommended.
Gazəl is the watch, but the bahalı is one of the cheap materials.
Very interesting watch.
A very beautiful watch, with a design that is both Retro and original, moreover, it is very rare that a watch can be worn with other jewelry, whether modern trend or silver and golden, this versatility is a big plus. It is quite justified that on the box it is written (LIMITED EDITION)
Very chingon, as you can imagine, very fast, perfectly well packed Thanks
Excellent store very fast delivery arrived in perfect condition and packing also beautiful watch safe buy back many thanks seller safe buy back
Thank you!
Baba watch
Super belle je recommande ✅✅
Excellent design. I am very happy with my purchase!!!
Just perfect
it is as it is in the picture I highly recommend
Amazing watch , working and as ordered
Cool Watch for 2 K norms
From what I can see it's excellent.
The watch without explanation without comment is too much more beautiful personally I liked the product I will buy again is a machine☺️☺️☺️☺️
Beautiful watch, feels as heavy as it looks. It made a great gift for valentines day.
Nice looking watch, I'm happy with the purchase.
Very beautiful but the shipping is duck
very very good . ❤very nice
Very nice and functional. My husband liked it a lot.
Finally i recieved my second order. I re ordered it because the first one i did not recieved and i disnt get my refund. I hope i need to get my money back for the first order which is i did not recieved.
Very beautiful both inside and out your designer I am satisfied...
Arrived very quickly. In 8 days when normally my purchases arrive in no less than 15 days. The product is as advertised. I recommend it widely.
It arrived very quickly, as it appears in the photo, it arrived with a loose pin but I put it myself, it is very nice
Best watch i had in a long time its automatic, it came for 2weeks in Albania extremely fast
very good
Excelente
Favorite watch I’ve ever had. Very interesting winding and self-stop (when not wearing for awhile) features.
Fast shipping come earlier good quality
Very Much premium Quality. 100% recommended product is same as shown in the video.
The product arrived very well packed, I am satisfied with the designer and operation of the same, thank you...
Really beautiful watch, with an excellent value for money!
Beautiful watch top
Showed up significantly earlier than expected. The first thing I noticed was the sheer weight of the watch. It feels incredibly sturdy, and so far runs well, keeps good time, and is very visually appealing. I would 100% recommend this watch.
best of luck
I like how fast the shipping was
Awesome vendor and top quality
I am amazed, rotor of automatic is very smooth. Sun, Moon turns depending on daytime. Is but no tourbillion this would have the whole movement a time to turn yourself in 24 hours. This is but the Royal discipline when watches construction. About shipping such to the 1000 €. This watch is but be money more than value. Great product
Excellent product, the Sun and the moon turn from time to time, it's great
Super Watch
got it
thank you store.. its so fast arrive in just 1wk to Poland. i love this watch and i recommend 100%
super ♥️
Recommend Gorgeous And has presence
Good watch. Good to look.
Very nice watch excellent work I recommend to 100percent
Arrived fast very good looks well packaging
Thanks store
Still not used more looks good
Excellent service, I just don't understand what the gear around the glass is for, and they don't explain it in the tutorials, but it's an excellent product, it comes big but Thank you very much!
Highly recommended, it arrived sooner than expected. Thanks
Product excellent watch perfect for special occasions
Quality Watch recommend
The clock is just fire, I'm very pleased with the recommend
Congratulations to store Arrived all very well packed .. Top watch more… Exceeded expectations… Bought 01/09 and arrived 12/09 ..... Congratulations to toods involved .....
Got everything right, watch working
Product came the same ad
Delivery fast, Courier. Watches correspond to the description and video
Very nice watch very automatic thank you to the store
Very nice as the presentation images
fast shipping. come to Nigeria gombe state in 3weeks. good and fashionable watch.
Very nice! I really liked it.
Very fast dilvery in 10days. Thank you very much. This bouno
катлы отличные, смотрятся юридически. может кому пригодится моя инфа :Я просто немного не понял для чего нужна вращаюся безель(стекло) и выяснил,это просто для прикола, функцию никакую не выполняет. катлы брать за такие деньги стоит!!!
Great product I received Saudi Arabia ahead of schedule thank you Very nice product, I love it❤
Excellent quality started to work immediately very good water resistant weight quality endings
Like product, arrived before the expected
Is very normal goods
Wow.
Excellent I advise everyone to buy this product from this dealer and thank you
Arrived very quickly
Watch on the outside view of the fire, the quality of the mechanism time will show
Very beautiful. Very heavy. Came very fast. My son loved this.
Beautiful good quality, stay super happy a 10 for store super fast delivery and well baled thank you.
The watch is super! ordered a pair. Came on time from different firms. Alone on the road were broken. But the firm and Ali returned money and very quickly for 2 days. Thank you. It was good! Seller recommend ....
часы красивые, упаковка тоже красивая, все аккуратно завернуто и обмотано. единственное, что пойду завтра браслет уменьшать, но я знала, что они на мужскую руку.
Is esatmenta as description
Super well packed arrive in perfect condition and fast is lovely, fast delivery everything perfect, recommend store and items from your store, thank you very much
chegou rápido e conforme o anúncio.
часы супе. браслет офигенный. всё супер смотрятся чётко.
A very fabulous watch ⌚ we really enjoyed it, thanks for the store, my husband will be very happy with it as a guft for him after overcoming covid 19
Corresponds to the description.
Great quality product, recommend. Arrived fast and well packed to Brazil.
The watch is top, but the time they look at themselves, the second hand works, the bezel turns
Nice package
Hallelujah! It's the clock! This is one of the longest accelerated (plus) deliveries! The order was made on December 12, received on January 7! At what were sent from the territory of Russia to Moscow. Even goods ordered later from China arrived earlier. Come on, I'm glad they got here! Very beautiful. Practically a work of art! Packed well, safe and sound.
The product is equal to the description. He arrived in 29 days in Colombia. I'm using it and in an hour 15 minutes late, in 2 hour s already 30 minutes late. I'm talking to salesman.
Beautiful but I haven't tried its quality yet
Identical to pictures and explanation
It's okay!
From Brazil: Tudo ok. Foi entregue com 13 dias desde a compra. É lindo igual nas fotos anunciadas. All well. It was delivered within 13 days of purchase. It's beautiful just like in the advertised photos.
ótima qualidade a entrega foi dentro do prazo valeu a pena
Cool Watch
لقد وصلت بسرعة كبيرة خلال اقل من اسبوعين إنها جيدة وخدمة العملاء معملتهم جيدة جدا لقد وصلت بها عطل ب الشمس والقمر لكن تم ارسال منتج اخر بدل الذي وصلني وانا ممتن لذالك هذا المتجر جيدا جدا وانصح الجميع به دون اي تردد
The best thing money can buy with this amount. So beautiful, beyond imagination. Camera cannot capture its beauty
очень красивые часы. я доволен с покупкой. рекомендую всем. хороший продавец.
Great watch. Looks perfect. Great store. no problems and very fast delivery. Top
Very beautiful watch you can recommend
It's mega amazing, super quality, super fashionista, congratulations to the clock workers. Plus shipping to Mexico super fast, got to me in less than a month
Nice watch, nice finish
Very beautiful
Excellent quality. Delivered quickly!!!
The watch is just gorgeous! Delivery is very fast! To Germany went 7 days! Bought for 34,84 € that is not really expensive! Thank you so much!
Perfect thank you
I love the watch... recommend %500
Lovely bracelet! I bought a watch for the bracelet. How many hours I bought such a model of trouble alone, fools under the glass. This I'm talking about the models of someone under the cover of the back glass and the glass itself from the top. Okay, let's see.
часы прибыли раньше указанного срока. превосходят описание, в живую выглядят шикарно, тяжёлые.
Пришли часики целые и невредимые , хорошо упакованные . Классные часы своих денег стоят советую любителям в таком стиле часов . Продавец быстро отправил , не общался с продавцом не было надобности .
소소..
Everything corresponds to the description, look great)))
Such as the very beautiful picture
fast delivery. beatiful watch
Super fire
Thank you all right. The watch is cool.
Top
The watch is packed reliably for work will Can see
Dear, I really liked the watch, big and imposing.
nice watch as described fast delivery