SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice the product
full
Product arrival within 16 days in excellent condition I recommend the store
Hello quality watch very beautiful pleasure thank you michel
Perfect thank you very much
It's fast.
I like to color match my outfits with my watch and when you are matching to the color blue it doesn't get any better than this watch! The quality is outstanding and it is an attention getter,
No comments, top the product
good
Great watch!
Arrived well and fast. The quality for the price is excellent. It weighs and comes in its box. I liked it very much. Thanks
Beautiful watch, fast delivery, welcome again.
Fast delivery, very well packed and goods Ineinwandt working condition. Good service
Beautiful watch, thank you
The product came to me in 20 days, well packed, the straps were protected as well. The buckle is adjustable with the help of the screwdriver they sent together. A good buy.
what a great product.
Beautiful watch too
product well received in good and safe condition; it got to me in good time and the quality and design is so classic
Nice, buy a gift to her husband, he is delighted, arrived very quickly
Excellent description. Todo matches. Excellent product. I bought it on 21 May and arrived the 1 Jun from China to Mexican in 10 days, super breeze. Will buy from this store.
Excellent Product
Watch very beautiful. Arrived on time!!✨
100/100%
Arrived today, very top!!!!
Nice watch! Quality is super! I am very pleased! They came to Dagestan in two weeks.
The watch is excellent I liked everything.
I ordered the blue on blue It's more beautiful than the online pictures.
livraison rapide and quality product i recomand
Отличные часы. прекрасно смотрятся на мужской руке. Купила чёрный ремешок с акцентом синим циферблатом. Очень довольна подарком для мужа. Сделаны качественно, точно подобные в магазине ( проще по дизайну) стоят в три раза дороже, а то и в 4. Пришли быстро, хорошо упакованы. Размер циферблата 4см на 4 см.
Elegant and not late and the idea of having a screwdriver to change the hat is beautiful Elegant and did not delay and the idea of a screwdriver to just adjust the strap is beautiful
Very good product, light and beautiful, fast delivery before the estimated time.