SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item is as the description the delivery was fast. Very pretty watch with this price I order it
Good product quality
excellent watch really pleased with it exeaded expectations thanks
Hi I have already ordered several watches and they are like the image, you just have to read the specifications well.
Thank you for the very pleasant transaction :)
A lot of top. Arrived before the date, I liked it and recommend it.
Very beautiful perfect watch
Amazing!!!
The watch is cute plus the bracelet is big plus for my anante arm
lindo
Sensational watch
Excellent product.
Hopefully I don't wear the golden part but the watch is very beautiful I liked it very much.
Top!
Really beautiful!
I really enjoyed a lot
Watch and well presentable and heavy. Good quality
Very beautiful and well built top watch.
What we have here is a Curren 8395, measuring a colossal 47.3mm diameter (51mm including the crown), 14mm thick (a lot for a quartz watch), 54mm lug-to-lug, screwback 316L stainless steel case, 24mm lug width, with bracelet tapering to 22mm at the clasp. We have three different style pushers, making the appearance consistent in its inconsistency. Making them three different colors continues that trend. Sizing the bracelet was an exercise in patience. That brings me to the one thing I cannot fault: this is a comfortable watch.
Very good the watch meets the expected soon I buy more!
Top too much liked too much recommend note 10
Arrived in great condition...
Buy the promised, delivery before the deadline.
Very nice looking watch. I’m very happy with this purchase.
Simply fantastic, more beautiful than blue with Golden
Bom
Exceeded expectations
Watch arrived right, I only missed that characteristic outer packaging of the Curren, and inside the packaging that transparent involucro
At the first glance, the unfathed, VAK, bachyly serve.
The watch is exactly as advertised.
Fast shipping. Packing whole. Well done. Thank you
The watch is very beautiful, the pointers work perfectly, delivery fast. Am well satiisfeito with the product
Loved, super beautiful recommend buying it.
Excellent service
Beautiful watch!! I ordered it for my husband as a present and he's a watch fanatic and loved it. This is the 3rd one we ordered because the quality is great. Highly recommend this item. Any watches from this supplier are awesome.
Excellent watch, arrived early. I recommend the store
Quality note 10
Great product and beautiful thanks to the store and location on Express
Watch class. I will get used to weight. look beautiful.
Very beautiful watches came for a month, all the dials work, let's see how much is enough.
Expected a bright blue color, got some almost black and blue. After the Second wearing (2 times dressed the watch) the bar flew out and the bracelet falls off accordingly. Quality good tin can.
Very satisfied all working like photoMy husband loved arrived before the store was great
Product as described. Fast Delivery 10 days in Goiânia
Like the watch, very elegant and beautiful. Came as described
Top store sensational, had everything right, Recomendadissimo can buy without fear, still has the gifts that came
Very fast delivery and great product all as described on site. Thank you
Watches beautiful and great quality, and very good, all right thank God.
Very good. Arrived in time very good. 13 days to Rio de Janeiro.
Beautiful am doing collection
Clock upgraded good جدًا مقارنةً Prive, lasted 10 days pluggable, I advise in collaboration with store.
Quality Watch
Product quality.
SHOW!!!! Very well made and heavy! Loved!
Beautiful product! Arrived all perfect
Perfect
Watch big, beautiful. Draws attention. All buttons working. Am already using.
Beautiful. Arrived in 30 days
Arrived very fast, very beautiful watch. Congratulations to store commitment with the delivery time!
Excellent clock, all hands work perfectly, tested is not waterproof
Fast delivery on time even in advance. Very well finished product nice quality. I really recommend.
Nice watch I like
Doručenie do dvoch týždňov. Super
The product works very nice all the accessories. Tc. The tax is $120. We have paid.
Perfect, loved
good a item and fast delevrey
Very fast shipping, order arrived in 18 days. Very cool watch! Many thanks to store.
Fast delivery, very beautiful.
Watch arrived in perfect condition. Beautiful Thing.
very very good product
Good appearance, weary. Stroke accuracy: -18 seconds per day. The Chronograph does not return to "0" (6 seconds).
Very good watch, meet expectations and arrive long before the date indicated.
Ameiii product. Is beautiful and the same photo, arrived fast and all right.
The watch is beautiful came out, but near here not found watchmaking adjust bracelet due the pin be very thin my lucky was that I had bought another watch that came with the piece that you can take the pin and adjust the bracelet. Seller should give the option to buy the piece to adjust the bracelet, otherwise all well working top.
almost same as the images shown by the store! the product is working fine and I am satisfied with it. It took 20 days to reach my country - Pakistan!
I paid the price of the smile 30 tl hours to your information but it is very nice
MT lindo o relógio,chegou em perfeito estado,a entrega demorou uns 40 dias
Produto é bom, mas os da foto são bem mais bonitos. Demorou 45 dias para chegar em Brasília. Mas gostei, obrigado.
very nice
Very good show!!!. Well packed
Top clock wonderful
Great products .. Recommend
Item conform to the description sends fast.
Watch very top, shipped quickly, the domora occurred because the mails that pays the worst Logistic Service World.
good watch
Watch Beautiful Gorgeous
Came faster than it was stated, the strap as a rattle, in appearance not bad, for its money will suck.