SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch very well packed, super looks, hope you will be well sprawował. Greetings for store.
The watch with good quality and unit and well maintained， I recommend
Great watch looks much more beautiful on the arm and is not fragile at all. I recommend the purchase and arrived on time.
Beautiful watches I always buy. Congratulations to the store and store, sent very fast.
Cool Effect changing kontynentów, when suitable light even clearly seen and obawiałem the will with this problem. However all OK. Well presents
Great product... I recommend
Very good store. Sent very quickly and everything came right. Watch quality is first hand. An excellent cost benefit. Very well made and detailed material. Is a striking watch that passes elegance and formality. I just don't recommend it if you have a fine pulse, because his box is very large (thickness). If you have the big pulse, it matches right.
Alls bestens vielen Dank
I ordered two more of these sport watches from Naviforce, to give as gifts. No one needs to know I only paid $20 USD - they thought I paid hundreds! Still don't see how they can make money selling watches of this obvious quality and solid construction for such a low price - and with free shipping to boot. It's a Festivus Miracle!
Excellent Product
Beautiful watch
Excellent quality product it was really worth buying I recommend it to anyone who wants to buy
Very top watch, very beautiful, I will definitely buy again. I highly recommend the store.
Very good this watch good quality second time I bought it arrived fast and well packed
Arrived well packaged works perfectly This watch is very beautiful
Товар доставлен в отделение почты на 24-й день после заказа, в 37 регион. Инструкция есть и на русском, что безусловно радует. В подарок положили подставку для смартфона. Часы мне нравятся. Пока доволен, протестирую - отпишусь.
Very top.
I really like it all the features are worth buying it shipped super fast
Well packaged, very beautiful, I really like it.
Very beautiful watch!!! Great for gift and the Naviforce brand is excellent!!! I will test the watch, but apparently everything is ok.
Arrived before the deadline Well packaged Attentive store
Arrived before the deadline Well packaged Attentive store
Very beautiful, I recommend everyone top I will buy again
This watch is too top...it arrived right.thanks
Great product, well packaged without any scratches, super fast delivery
It's beautiful, I bought it as a gift for my husband, he loves it, and it came before the deadline, I'd be unafraid to buy it again.
Very nice watch. You can buy with confidence
The watch arrived and working perfectly, satisfied with the purchase.
Excellent salesman. Perfect watch. It is worth it.
Great product, excellent quality, I highly recommend it to everyone
Great watches, outstanding quality, sensational!!!
beautiful package love it
Satisfied as a store I recommend
Arrived fast and as described. Came packed everything right. The watch is beautiful, the store is of congratulations.
Excellent watches is already the third that I buy and always the best arrangement of the store and the packaging very careful in addition that your watches are of a superior quality at the price very happy with the product
It arrived well packaged, before the deadline! The watch is wonderful, I highly recommend it
Beautiful watch Very cool high quality I recommend
Nice watch. Good price. Hope it last a long time. Bought as gift for son's birthday. Now thinki g maybe should have bought one for self as well. Seller seevice is good. Already wrap for my son.
Perfect!
Very good watch, arrived in perfect condotions, well packed and store a 10.
Заказала 11.11.пришло в пункт выдачи 05.12.Покупала за 1.602 рубля.Отличные часы .Покупала в подарок.Ранее брала похожие данной марки,шли несколько лет пока не купила новые.В подарок рекламный браслет с названием марки часов.
Very fast shipping eventho it from china!! Im love it! Nice!! Nice!!!
Perfect watch, excellent quality, 100% recommended :)
Fast shipping thank you to the store
Excellent products are intactly sealed in the box
very nice would highly recommend thank you
great store and great watch , I became a fan of this Naviforce brand