SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it thank you so much
it’s salmon beige pink not as pic. gold metal looks cheep. too yellow. Fasteners are flat and do not bulge. but it’s Real cowhide! and this price! totally i love this . recommend.
Thank you so.much verry nice bag
Verry good
100% satisfied. The bag is exactly like the ad. Very well built with excellent materials. Fast shipping. Detail .. Well packed! With the box after with plastics, arrived perfect. The size is small, exactly what I wanted. Super recommend.
The item arrived 10 days earlier than expected. It was packed very well, and true to description. Over all I am very happy with it, will purchase again!
A good looking grey with light gold hardware, great volume and no exposed stitching, for the price alone, it's worth it and high quality.
Bag fits perfectly with the description, it is of very good quality and it arrives soon.
One the ゅうかんでとどいてびっくり! Firm and cute. Just some of glutinous awry うすい was and, with or without すりき? There was the ざんねん. Whoops from even cute repellent hair.
Well, that's a beautiful small handbag. Have a nice Delicate color, quite universal. Delivery is fast, slightly less than 2 weeks.
With one しゅう kettle とどい. bowknot cute.
Cute ぎてぜんしょくほしくなる to! And the once おもっ ょくしかないのかざんねん. The 5th with Chii とどき. こんぽう with guys like that so ていねい. はこ is squashed the とどい said. いじ shirahoshi with no Hito shall cover from want, casually glutinous NE. From size bowknot ちいさい Hotel branch as dinner and keep up with the morning when the satchels. recommend.
2/8 to attack ゅう, 2/15 うけとり. Three in one とどく yo have to do so was ゅうかんでとどいて surprising. Let しょ ひん is the ゃしんどおりでとてもよかった. addition of kindhearted clip with no glutinous though was the the まがっ and しんぱい ぜんぜん だいじょうぶ was. Sweet quailty unpick and blisters bun is hon than what some きいろい have also to go, but the ょうじきそこまできにならない. had better so the damn ていねい was. more easy to whoo I'm store also had been pinkish purple was good with, I am here to. だい まんぞく. (special reference to the brick pattern "is taken, so didn't the へんしん はやい is not know whether or not)
Hao Wai Wei Heng Pian Yung Wu Wu Yai eg Yi Yung Haan Hao ohao Bao Guangdao dahda, sea woo Gong fenue.
Bao Heng Hao, Gee リヤーン シャーン チュヨン, Diene die コーァ Ethernet one チュエン チュイ Shea. Nail iodine high iodine Yee ゴーァ シヤオ Kou die, ゥローン リヤーン ズゥ Gow.
She is not very big, but I like its quality, and the bag is very beautiful and distinguished
The bag is amazing! The shiny metal lock and other materials arrive without any damage and no 2 bags protection.
Sea Gee シャーン イエン ソーァ Yao グオン antique Fen ソーァ Yee Sienna, ゥローン リヤーン ズゥ Gow Fern sheer Spider Qi ツゥン ドーァ Yee Dawn De-en ユエン, wallet Heng Gao scene watch my low fashion Fen ソーァ ドーァ, メイヨウ boric ホゥイ. Wallet iodine scene チュイ organza fashion two-in-one Gow My Lai ズゥオ ウエイ Lee Woo
Chang pin Yui toe ピエン シアーン tone, Gee リヤーン heng hao, watch tone sea Gow my ローァリーン wireless Ethernet ゴーァ Bao, Dan wallet グオン シイ ホワン Joe fashion ゴーァ. Fur ホオ Kwai, Bean brooch Bao ホゥ one Hao.
Garna bag, available, yakysna, I also took in the store.
I really wanted this bag for my birthday and I got it!! It's absolutely the same as the picture, thank you very much!
This is my second purchase and I got the same as the first time, which is a good one. Very stylish and beautiful bag! The quality is cool. I approve the option of genuine leather