SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All came as AD, working perfectly and well packed, recommend to everyone!
bom, é um brinquedo, divertido
Pack whole recommend
Very good for who is starting or just for fun. Recommend buy more batteries, delay a little recharge. But is very good.
Very good like
A grade
Received. Came on time, everything is in place. For a long time they stuck, as they attached blades, it turns out they are expressed against the centrifugal force. This is the first drone, just learning, a couple of times flew into the concrete wall, no scratches, quite strong. You can see exactly not 1080, not even 720, about 360, or even less, only for observation, photo slag. Detail 0. But the drone itself is quite normal. Batteries for about 1.5 hours are charged to the green color. Half an hour on one. Take 5G with GPS with the cheapest camera.
Thank you all ideally. and for the bag separately thank you!
Super recommend, reached agreement with the ad excellent flight camera good, very satisfied.
Came right as the ad.
Thank you store!!! Fast delivery, earlier than the specified time. delivery by courier!!! thanks!!
Good one
The product arrived ahead of schedule, very quickly. All perfect.the battery lasts about 23 min flying without problems. To begin with, it is highly recommended.
The drone arrives quickly before the date of good quality with good camera and suitcase it works very well Thank the store
The drone got it, everything is super! The baby is happy. Now you need to learn to manage it. The store umnichka, goes to contact and quickly solves the problems. Packing is good, complete, everything is fine. Thank you again!!!
Very good. Easy to use. The battery lasts little but consistent with information and fair value. Indicate
Very good recommend everything worked
The product arrived well this intact packaged right came with 3 batteries finally not have nothing to complain about only delay to arrive and the store not answer messages but overall am satisfied
Good and fast delivery. Good quality products.
Bought with two batteries arrived a
Received in two days everything perfect
Drone works and functions are as promised, however the quality of pictures and videos are terrible, definitely not a 4K
I haven't tried it yet, but it looks good It comes with its 3 batteries and instruction manual in Spanish.
The drone is good in principle, ate a brother, the camera leaves much to be desired, with the sharp movements of the copier blurred the picture, the image in 4 K does not smell. Flies in principle stably, if it is correct to stabilize. Fell from 5 floors to a metal profile, alive, on one "wing" with a screw a small Kokka remained, but it is not critical. Brother is happy with the purchase, for a beginner I can advise :) (I did not have time to take a photo, but the photo with other reviews corresponds to reality)
Super fast delivery. I ordered for a gift to a child. Thanks to the store, went to meet my request and sent very quickly drone. Externally, a very high quality quadric. Everything works on Hurray. Of course you need to train in management. Instruction in Russian language, very convenient. Order, satisfied. Shop and seller recommend. Good store and decent staff. Thank you!!!
Light and good.
Came in time, packed not crumpled box, all names are assembled, only one screw does not twist. Now I decide the question with the store, it's a pity .. i'll leave more comments later