SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super! We worked for almost half a year! My wife likes it!
Came quickly, everything works
Thank you very much came perfectly,works well and so the gift Came with it
Just liked it, they work through the application, there were no problems with the installation of the application.
Very beautiful very good
Makelijk to torque to your cellphone Very beautiful smarthwatch
Item as described
It meets everything you specify in your images, description, also meets image quality and arrived super fast and before Christmas to give my sister Christmas gift, many thanks to the supplier, now to prove it.
The watch received everything well checked everything works.
Amazing! Works very good, in hebrew, even the whattsapp and sms messages showen in hebrew. The sound of the phone call is great! The headphones amazing and sounds very clear. Best watch ever! Very happy withe the product!
I made the background even prettier to my liking. It was easy to set up as it is also available in Japanese.
This watch is just very top is very tough great quality
All right, no problem. It looks very nice. The burden lasts me like 3 days. I like me!
perfect delivery I swear to God they save me cuz I am a University student studying online from Morocco I study in CPU in 《Nanjing》 China so I had to like have a watch to record my heart beats and blood pressure you know stuff for that for Sports class. My PE teacher has a deadline set for us which was 13th February this month and this the Smart Watch arrived today they really saved me from getting minus points in class, so I thank you so much and it's a perfect delivery I have to say. I must admit that the quality is really good even though the freebies such as the earbuds I mean the earphones come with it with a charging cable to they are a bit Average but that's all right considering it's a freebie and it is fast shipping because for me to arrive from China Mainland to Africa Morocco in 3 weeks the time was three weeks that that was really impressive I say so thank you! Have a Nice Day! :)
Beautiful watch as the description.
The watch is cool, good quality, came quickly. Special thanks for the gift))) I recommend the store!!!!
Nice watch. The goods in the Perm Territory came in two weeks. There is instruction in Russian language. Easily scanned the app for watches, configured in the phone. Headphones gave her husband.
Everything is super, connected quickly. very nice look on the hand. I advise!!!
nice it works well thanks well packaged no damages
Comando venit repede, maxim 3 saptamini. Totu este în ok. Unica ca nu poți sa răspunzi la sunete și sa comunici de pe acest ceas.
love the watch, just like I wanted!!!
Excellent product is 2do I buy, 1000% recommended
I haven't tried it yet because I received the watch today, but it looks good. Fast shipping. The watch came with bluetooth headphones that works great!
The clock came quickly. Excellent quality. Two straps. The third strap was put as a gift, as I ordered Gray. They were not and the store offered to replace with black and additionally put another strap. Of course I did. I'm happy with the purchase. Thank you seller.
جمييلة شكلها انيق تحسب الخطوات ومعدل النوم+ اشعارات الواتس اب والمكالمات وتطبيقات اخرى+ تنبهك لشرب الماء+ تقدر تصور عن طريقها "ميزة رائعة"+ سهل ربطها مع الجوال
It is not yet checked that the goods are working
Watch מצויין. Support Hebrew. Everything works. Thanks to the store!
The goods are good, the quality of the price corresponds, it is difficult to say on the eye how good the goods are, it is necessary to test time, but generally satisfied, and the delivery
Thank you all corresponds to the description!!!. everything is fine!!! Recommend!!!
It reached the city of Chita in a month! Everything is fine! Works good! Connected quickly, do not slow down! The spouse is happy! Later I will add a review! Seller recommend!
Meet store's description, now I'm going to try battery and run but at first sight it looks very good product
Beautiful, quality watches. Came in a beautiful box, everything works, the goods came in 2 weeks
very great product
The watch is excellent, I really liked it. Shipping fast. Everything is fine, thank you
It's very fast less משבוע, plugs for Galaxy amazing product!!
Has worked really well for me in the last few days.
Order store sent fast! Packed well. Has reached 26 days Irkutsk region. G. Angarsk. Tracked. Connected to the phone Samsung. They work well. Thank you to the seller for gifts and speed! I recommend it to everyone!
Very fast. Come with 15 days. Loved Too quality. Buy without fear!!!! Very good!
이뻐요. 맘에들어요. 한글지원안되요ㅠㅠ
Very beautiful the watch, at least meets the main functions, the notifications arrive. The functions are not like those of an original watch, but it looks good quality
Description is very correct. I love that watch and everything works very well.
Am delighted with it Only is all in English. And I get not everything for each other.
Product arrived fast, packed כנדרש, condition good, worth the price, recommend very Product arrived fast, packaged as required, in good condition, worth the price, highly recommend
ver beautifull I cant wait to prove it