SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute earrings
Beautiful, done qualitatively. Small, cute
Earrings match description
Item is nice but it's not as big as in the picture
Very small, came not lost, thank the store
it's felt quality when held, good product, but one of the pairs has a crack on it.
A pair of pieces have defective, generally beautiful
I long but this beautiful
Kak ya i prestavlyala
Came quickly, carnations straight the tenderness itself, neat, there are liaps, but not scary, I'm delighted, thank you to the store, I recommend!
Very cute. Enamel is applied neatly
Earrings quality, with the description match
It was way smaller than I expected. But it’s cute and it’s quality
Quite small but good
For the first time I took Burgundy earrings, very beautiful. For the second time I ordered white and green, very cool. You can both in the office and on a walk. I advise the store, very good faith.
In reality, they are less than in the photo.
Just like the picture, very pretty
Very nice, just like the picture.
Beautiful, gentle. I liked it very much. And a transparent thing that holds, very strong. I did not communicate with the store. It's been about a month.
Small earrings, thought to be a little more. Not exactly the same. One earring white circle sunk, the other prominence.
I loved the earrings, quality nice, accurate description.
Very beautiful. Reccomend.
Very beautiful, not big, neat. I liked. Come in three weeks. The store did not communicate. Recommend
Concise beautiful earrings. Plug transparent silicone. Permian were little more than 2 weeks.
Love these earings
earrnings very small, but okay.
good
Duzhe milі the охайні earrings
Super fast delivery. Kachetvo super only one but thought they are large and they were fine. But still beautiful and kachetvo super. Recommend store
Very nice
Very cute!
I thought it would be a little more. But they are very cute and beautiful. Came quickly and everything corresponds
All is well
Earrings are very cute, perfectly fit and worn all day without problems. only there were no fasteners to them, I had to take from other earrings
Garnies. Ale 3 small defects
Beautiful
Earrings are good, light, small, for everyday life. with the store did not communicate.
Small ones. Cute. Is OK. You can take it. Color more less beige.
Very cute earrings for 63 R generally excellent!
I ordered these earrings in powdery and burgundy colors, because I previously ordered Green and I really liked them (although because of the color mismatch, the first ones were upset). Powder and Bordeaux seem defective, as the Upper Circular is different from the other in one pair. In the rest, normal earrings, comfortable.
Cute earrings. The month went to Belarus.
Cool Neat, not big
Very cute and quality earrings. Small, neat, no complaints about quality. They don't. In the RB in 3 weeks, the parcel came straight into the box.
Great earrings. Fast Delivery
The parcel came another 17.12.2021. My husband took it today. Earrings are beautiful, very light and comfortable. The only negative is the color. In the photo it is closer to beryuzovam, and in real life olive. But this is not a problem. In general, the order is satisfied and I recommend the store.
Came whole, there are no scratches, silicone fasteners
Earrings are beautiful and minaturic, small as in the picture, elegant, my grandmother liked, came in whole and on time, thank you to the store for the order
Earrings are good. But less than I thought
Cool earrings, delivery earlier came, about a week earlier, it's very good, until I tell you if the green traces remain, and so far I will wear
Cute earrings, as in the photo. Everything is smooth, neat. To any image.
Look chic
I thought it would be bigger but it's still nice. It took less than a month to arrive in Peru.
Nice :)
They're very pretty, I don't know if the quality is good, I'll settle this detail later, but they look good. They're a little smaller than I thought, but they're very pretty.
Beautiful miniature earrings. In Minsk, the delivery was 3 weeks
Excellent beautiful earrings. Qualitatively made. Got there without damage. To the store Thank you very much for the quality and beautiful goods. Recommend.
Product as in description, nice colors. I really liked them. They got here fast. Thanks to the store, I'm satisfied.
Look normal, but the quality is not very good. Especially in the back is noticeable.
Very cute carnations, fully correspond to the photo. Very satisfied I recommend definitely! Neat, cute, you can both in the office and for a festive event.
Super) very beautiful) in Minsk for 3 weeks came
Product compatible with description pack has come in not the whole month recommend
Many minor defects, if you look at them very much. from the distance of the social distance they are very pretty and minimalist.
There is a scratch, and so beautiful
Neat small earrings. I wore it 2 times. Until they got stuck.
Simpotic
Lovely earrings. Well executed!
It seems to me on the photo of the store they are slightly more than in reality
Small size, look cute
They sang to me are delicate and beautiful. Fast shipping. Very happy
Beautiful earrings
Fast delivery, store and goods are satisfied
Cute earrings. Fast enough delivery.
Delivered a little less than a month) for its price is normal
Piękne
Everything, excellent except color. The color of the green is different from the picture, which is certainly sad. In general, the purchase is satisfied
Pretty.
After a detailed review feel free for a group on Facebook: Alimaniacy❤️
Happy with purchase thank you very much fast shipping fully recommended Thank you store I will buy again
After a detailed review feel free for a group on Facebook: Alimaniacy❤️
Cute, well made
Good product
Good product. Shipping month from China to Poland. Are tiny. Following picture store product oczekiwałam larger size. Bought for slightly more than $1. Product purchased with great price with information znalezionej for group Alimaniacy♡ RECOMMEND all shop and salesman♡
All OK.
They are pretty it’s just very tiny .
Polecam
Great!
Very beautiful earrings, there are some scratches, but it's not scary. Came fast
Beautiful earrings. As most recommend
Everything came whole, small size, well, even better
Very nice
Polecam
Beautiful delicate earrings, I liked
Cool
Very cool, cute and neat earrings
Earrings are light, the green part is not dark, but light.
Very long shipping and they are less than they seem. But very cute.
When wearing is not felt, light, for a month of wearing is not blackened, I recommend)
Product bonitoe quality, a little small
Second time buy. Very beautiful and good quality. Take long to arrive…
Nice, soft and light. Come with insurance spare
Beautiful Pink earrings I loved, a retro touch on your outfits :) I recommend it super, I get super fast to Mexico 15 days, I loved it so much I'll order another color
Great earrings! I recommend the store!
Cool. Small ones. Lungs. Long time no oxidize.
Color does not match. I wanted a rich green, and they are light green, they are also cute.