SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent ORIGINAL product elegant and good quality I recommend it
Very nice thank you very much I am very happy
Very well thank you I arrived earlier than expected
Beautiful watch and everything working right.
The watch is beautiful and is super well packed. She arrived in less than a week. Frankly this store, he's the best. I recommend.
Very nice watch. Serious store. Fast sending.
Very beautiful watch Arrived within the time Thank you
Excellent watch
The watch is beautiful, delicate and looks very well set. I loved the purchase. It also arrived much earlier than scheduled. I recommend this business.
Very good super fast delivery
The watch is really beautiful and I fell in love with the stainless steel closure is very safe the presentation is excellent very elegant I recommend it in a 100%
Good and beautiful watch that works well. Good description, thank you.
Very nice watch. It's fine refined as I like.
perfect!!
Nice watch. Giftbox included.
Great, we'll see how long it will last
Too Beautiful
This Nice, the quality of the plastic is very good, just as shown in the picture, I arrived in time and shape this bleed.
I am in awe with the quality of the watch and I have no reservations in recommending it to those who are looking for a great bargain. I even bought a gold one for my mum.
Is an excellent watch. Is delivered quickly. I recommend this store
They're amazing, thank you.
Very pretty
For the price, excellent
My wife really liked
Very nice watch. Beautiful
The watch is perfect really very good store Thank you very much. Very elegant and very stylish watch
A good product, simple and comfortable
Really love the watch can't wait to show it off.Big thank you.
Très contente
It works very well and it's very nice
Very nice watch. Perfect thank you
Super Watch.
The watch is very good in quality. Delivery to Sakhalin 1 month. It all came in a decent form)) very satisfied
Quality The loop is difficult to put Serious store After to see if it goes with the water
Watch very good
On the hand, the diameter of the dial is small
It's beautiful I love it, it takes only 1 week to get to Belgium, and it takes a mini screwdriver to fit the size, and I'm going to test if it changes color and if it's good quality. I'll leave an extra comment in 3 weeks.
Received my parcel today .Very beautiful and I’m In love with this . Will order again . I recommend this
Excellent very beautiful as it is in description
Fits the description, came челыми. To RB come in 25 days. The strap is adjustable, miniature watch, everyone is happy.
muito bom, qualidade excelente pela foto pensei que fosse maior, mas bem embalado ,super rápido recomendo a todos.
Clock according to anúcio, very beautiful
מהמםםםם spanners buy
Watch beautiful wife really liked, very quickly sent to everyone recommend this store!
The parcel arrived thank you. Fast delivery.
Gorgeous watch, for the truth very elegant. For this tastefully packed. Perfect for a gift. I zostawiam for yourself, because in it zakochałam. Great quality! Oby battery long działała. Thank you
muy hermoso, precioso...llegó muy rápido solo 9 días..muy buen embalaje, recomiendo el vendedor
Delivery in 12 days. The watch is beautiful, although it is a little yellow still a decent tone of gold. It comes nicely packed and the details are taken care of. It's not very small, but it's not a big watch.
супер часики ) быстрая доставка.! все в порядке.
Too Beautiful as description
Very nice.
Good thanks for attention and affection that God bless always aínda not open to gift
Amazing design looks exactly like the pic very well package beautiful golden color looks very expensive! I love it