SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice rings. Big enough. The frame is yellow, and so, in general, it looks like a photo
They look very pretty but they fall apart with the pure sweat of your hand
showing large in pictures but in real is not that big and stones are not that prominent in real
These are very beautiful rings! Only with the size of their inaccuracy, for I do not buy for the first time and everything was perfect, and here the second ring is even smaller than the big one with the stone. And on another ring, there are photos below, not big scratches, they are not visible of course, but they are available. And so in general Super! Everything is fine and very beautiful. Everything corresponds to the description. I'm happy with the purchase. The track was tracked before coming to Russia. I recommend the store and the store.
very pretty, just as seen in the pics. came in 20 days, ordered for size 8 seems this is a little bit smaller than it. in all its beautiful
Very cute, the color is not right, in the picture I see it more pink and the one I arrive is more amber, but anyway it's cute
thank you
It came very late and I had already applied for refund. It was as described with slight difference in the color
Very nice
Very pretty very pretty t yes it changes color after a while
Beautiful I will definitely ask again, thank you store.
Absolutely beautiful! The detail is spot on. The stones are very sparkly. Thank you
Image-exact fantasy article
My engagement ring is size 6 and this one got smallerIt's a shame because it's beautiful, I'll order it bigger
fast delivery... beautiful product
I like this beautiful, exact measurement and came super fast
It's beautiful but bigger the ring than my finger
Not like in the photo, but also beautiful. Thank you.
very nice,i m very happy,fast shipping, I'm in love i will buy more
Rings came up perfectNot real beauty is just super
Rings are awesome. Made neatly
Very nice and it's just as it looks in the picture. I arrive before the date indicated.
Very nice, arrived in time and for the cost is OK
I loved them are identical, very bright I recommend
They look cute and arrived very fast thank you
Very nice product Such as the description, highly recommended.
I like Me very much, it's just like the. Photography arrived in almost three weeks to Merida Yucatán Mexico, the combined delivery is very good.
I loved it. It's very nice and it came in good time.
Item Received very good quality and delivery was fast highly recommend both the goods and store
Really very pretty, they look good quality, the. Shipping was fast
just as it is in the picture, so beautiful
Elegant hope hipe ring has arrived and she are beautiful
they look accurate to description and pics
It came very fast it's very nice
Thank you it's very nice
I have received my order I like it very much thanks
this exactly my size and is beautiful.
Very nice, although the middle ring got me damaged, but for the rest very nice, I thought it was a single ring, but it was good to know it's 3 actually, I recommend this purchase.
Thank you. Nice pair of rings.
Thank you very much the manager was very nice. The ring is beautiful for the right size thank you
Nice, fast, but very big for my taste, not to measure if not in size
Thank you! Beautiful!
Jewelry beautiful and very delicate. Loved the purchase.
Very beautiful and its shiny i hope it doesn’t fade
Beautiful very good furniture size me very charming
same as shown in pic. soooooooo beautiful ❤️ thank you so much store
Beautiful ring
Presioso
They loved Are hermosísimos I have already ALL COLORS If take out colors New Without doubt the buy Very good store Is the best buys that have made
I received the item but due to my miscalculation the ring arrived too big for me... but ok
Is very nice, very cheap if it is something yellow in the picture color is less yellow, but looks nice. Arrived nicely assembled. Thank you
Beautiful rings, look QUALITY, are very romantic
Hermocicimos thanks to the store megustaron was waiting
beautiful
Product that arrived in a timely manner and good furniture packing
My nice ring, charm
Beautiful super cute loved recommend and accurate measure☺
Decent decoration
Lovely decoration. They are gentle look at life. Thanks to a quality product and fast delivery
Lovely Trio of rings. Although I didn't like the golden tone, is very yellow.
Fast Delivery
It’s my fav colour fits my bigger fingers I like to buy more
nicee
Well reçu
Very beautiful ring.
Sad with this position came full sent 2 rings equal and the stone came
nice one
They are super cute
Nice, quality nice, according to the price. The size is correct to your table. Recommended.
best store
The rings are beautiful. My wife loved them. I'll buy them again and again. Just as in the picture. Quick delivery. Bravo
verry nice set of ring i m verry happy
Very beautiful and just as described. Size is just right.
Beautiful thank you
very good quality same as a picture
It came fast but for my chubby fingers like it doesn't go there les.de jo fotito
Fast delivery they are very pretty but too big on my finger it took a size below both to return damage.
I liked it, they are beautiful and fit roses
I arrive one day later, they are beautiful
Very pretty
Precious are the 2 rings
Thank you for the gift
Very nice rings. The color is a little more yellow than real gold.
It arrived 16 days after the payment. I like it but I find it better to wear separately. It's worth it!
It's like high fashion jewelry but I order 9 and the format is a little big the 8 would have been nice it's very pretty
Beautiful rings. The parcel came in 15 days.
Good looking kit
Very nice I loved the 2-year game. It's super. Thanks.
It's not as spectacular as the store shows, but it's pretty, delicate.
Beautiful all fit
a shiny pair of two rings, looks very elegant, clean sparkling crystals, fast delivery, reliable packaging... thanks to the store ..
Very nice rings, the composition is beautiful. Very fast shipping. I recommend
Thank you very beautiful rings
Like the picture.
thanks AilExpress well receive and it's the correct Size 7
i receive it thanks AilExpress. Correct Size 7
Beautiful rings, exceeded my expectations, the exact size, took 45 days.
Beautiful. But small size
As described
Thank you for everything.
Very beautiful rings. In fact, the photo does not convey all the beauty. The order is satisfied. Thank you.
cute
Lovely set. Looks like gold. I liked it very much. Thanks for the fast delivery.
Very beautiful ring! The truth was a little dirty, but it was easily washed.
Very nice and arrived quickly recommended
Beautiful rings!!!
Very beautiful rings, the goods correspond to the description. Thanks to store and Joom.
The product came in time, gold-plated, corresponds to the picture, on the flat ring of the stone in a row only in the middle and the rest of the situation, the ring is is
very nice
In love, it's beautiful! The size is accurate!
small than the picture but beautiful
Very fast delivery and pretty rings. For this price, they are really nice.
I didn't get the one in the picture. But it's still very nice.
Very beautiful and perfectly made! Fast shipment and delivery! Thank you store! I recommend it to everyone!
It's okay!
Not exactly like on the site, but cute. Come quickly.
I love it.
nice
Is OK
very beautiful ring
Beautiful and repurchased in other color
Ok satisfied product purchased
Excellent Product, arrived in perfect condition.
Such as in the photo. They look very nice. Recommend. Fast shipping.
Very beautiful rings, as in the photo. Recommend. Fast shipping.
Product good store recommend
Very beautiful rings I recommend 100%
It’s beautiful. And the size is very accurate.
belli
Very pretty, thank you!!
I love them very nice and I arrive in very short time to mexico
toooop
Really in love 100% recommended
Excellent Product very nice and well crafted
Nice for so little money
Description exact, packed perfectly. Quality is excellent
It came as promised. The ring came all my expectations
Won for a coin and a cent. The store is sociable, replaced the size of the goods. I'm very grateful for that. The quality of the goods is excellent than in the photo it is cooler and brighter. Glitters, overflows. It looks very chic. I will no doubt leave 5 stars⭐⭐⭐⭐⭐❤& Middot;❤& Middot;❤& Middot;
Super
Ring cool set Seller helped change size very kind store Thank you
Beautiful rings, in Kazakhstan the product came for two months, the store and I recommend
The rings are bright, look expensive. I'm happy with the purchase and I recommend the store to everyone.
Beautifully sparkling.
The rings are excellent. Very similar to natural gold. Seller recommend. The size of the sole.