SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
SuperbFor the price this watch is beautiful. Received quickly and well protected. I had ordered it for my husband but it is so beautiful that I order one for myself. Thank you store
gostei
Super
Not disappointed and she's like the description. She's very beautiful. Received quickly and well packed. Thank you store.
Perfect ........ Just perfect!!!! My mom really liked it. I advise everyone. The strap is long, well, you can shorten it, no problem.
Good
And I ordered this watch from reviews-men's. They are with a ceramic bracelet. Beautiful. and took a photo for comparison. Next to-women's watches.
nice
Very stylish and good quality watch, with fast shipping and delivery. However, the quality of the bracelet could be better.
absolutely lovely looking watch. very pleased with it..
Great
Thank you. Very, very worthy. Neat, aesthetic! Delivery/space-fast!
Bom
lindo
The clock is bombarded. The store packed well, sent it straight with lightning speed, so I got quite a run. Got like a fresh wind from China. About the watch itself, I can only say super. Appearance, fire. Go flawlessly. I pumped up ceramics a little, but as if for that kind of money what to expect better. The ceramics themselves are excellent, I just saw better. Watch I recommend from the bottom of my heart. Cost every ruble spent on them. In Russia, these watches are much more expensive.
Great watch. .. Especially for this price... very cute.... I like it very much, thank you very much, recommend it, look beautiful, 19-20 cm loose on the wrist, have to remove a couple of links
Great watch! Were hermetically packed. The quality is good, the lock is durable. I recommend it!
Nice watch good quality
Cheap for a reasonable small clock.
The watch is great, it looks very decent for such a ridiculous price, I took White, I ordered Black for myself and my daughter, thank you very much, recommend
Works Beye is beautiful
Pretty. It works
Easily reduced the bracelet under its wrist with a simple needle. Thank you
Everything is like in the description, the only bracelet for me is big. This was not taken into account, I think you can give it, try to reduce it. i recommend it. it looks great.
Very beautiful
Excellent watches, everything corresponds to the description. I shoot a star for marriage on a strap-black dots on ceramics.
I received the Autumn Watch quickly. Beautiful. Exactly as in the description. I really like it. Nice buckle. I recommend it to everyone.
Excellent watches,, delivery fast!
Chic watch! They look just super!
Very linndo, is the second order and comes in perfect condition! Delivery this time found slow but came all right!
The watch is super, cool. Like I wanted small ones. Recommend!
The clock is awesome. I took it in the male version, to be larger. Quality at height
US is even ceramic! Ameiii! Not comes in the box, just a bag. But impressed me with packing quantity! Still not tested works but is beautiful! I asked what is as in description because like the models more grossinhos. Arrived in less than a month.
Nice watch, this came happy do indicate. And also quickly.
Fast delivery and the product looks good thank you
Beautiful Love this clock working perfectly
é bonito porém veio descascado na pulseira.
Very beautiful watch and very fast shipping. Thank you very much!
Loved beautiful as the photo came well packed, arrived ahead of schedule and my next purchase the dress.
Very beautiful
Great beautiful fast delivery
The watch is very cute!
Hi just arrived now the clock is nice and Thanks.
Elegant watches, I like
Часы супер,браслет на полную руку,звенья убрала легко.
mais bonito que na foto! qualidade ótima!
I liked the order at first, but the next day the clasp broke. Goods are defective, one-day. I do not recommend the store.
My request arrived perfect as description, very satisfied service and speed, recommend. And since the second Q I buy my wife and my daughter found very beautiful.