SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took one week to get to south Florida. Very fast shipping. I will update you all about this item when I get the chance.
Thank you for such fast delivery-I did not even expect. Everything came whole, and, even the box itself. Thank you.
Arrived pretty fast, very well packaged Now just play it.
Yet am enjoying
Came quickly still intact. instruction in English translator to help everything works experienced a bit warm ordered also gel conductor for face shit more better operation .. will continue to watch that
Arrived all OK
Goods come quickly.. but it is not running second day charge it… useless… not work from network, no battery is a pity, because I was waiting for the order
Works. Come in a few days
Very good yo
Excellent sleeve description ولاكن free very very terrible
All works. Fast shipping. Thank you
Arrived in good condition
well-designed box. with manual in english providing instructions in details. the usb charger is a little too short.
The goods came to Minsk for 36 days. Track tracked.
Ordered this item not so along and received it in less than a week, shipping was amazing can’t wait to try the item to give a different type of review but everything else was fantastic thank you to the store
Arrived with box crushed, this is partly the mailman and the way it was sent needed more protection. but luckily it works fine. haven't used it yet.
I love this product is quite useful, it has arrived in a week and no need to communicate with the store
All right very well packaged, now you need to try it
The goods came very quickly in about a week. Works, how effective it is difficult to say, will show only time. Switch colors, and there is heating and vibration, the charge is enough for several procedures.
To Polish jechało unless for camel, 3 months! But happened, the machine works, meets all your function. Recommend though long way to your destination.
All OK. Works, did not check the battery for a long time. But everything shows how much charge. Works on warm and cold. All Super
Ordered 11 November, courier brought 15 February. Massacre.. But the goods OK, works.
Szło over 2 months. Nicely packed, secured, niezniszczone. Not yet testowałam.
Exactly how it looks and says in the photos. I recommend. Thank you, greetings.!
All, OK! Thank you. Works, the packaging is whole. I came quickly.
I received the order, everything is fine, it works, everything is like in the photo, I will add information about the result later! The order came earlier than the deadline, which is very nice. The box did not crumple, it was packed perfectly, for which special thanks! Thank you very much for fast shipment and delivery! 55555 stars! Good luck and prosperity!!!
Everything works. All as in the photo. There is an instruction in English. The effect is difficult to say so far, but the cream is absorbed faster with this device. Let's see, I can complement the review with time