SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely bags and the right size too.
تجنن
Great bag, middle and Spacious, store well packed thank him very much
Very beautiful and elegant bag thank the store for the item
Not at all skin, but the handbag is excellent. Soft, functional.
An outdoor bag, small, but roomy. Packed in a package that can also be used for hiking to the store. Gift rubber
I liked the handbag, the quality is good in appearance, the smell of the skin when unpacking. The edges are sewed, so I can not accurately determine whether the skin is real. Quite roomy, although it looks compact. quietly entered the diary of the A5. as a gift an elastic band for hair. packed perfectly, it came quickly days in 10-12.
Thank you very much!!! The bag really liked, packed on conscience, delivered quickly! Seller and recommend!!!
The bag really liked, it was packed very well, the bag in a beautiful pollen with a logo, all the accessories with a logo each detail is wrapped with a protective film. The bag smells like leather. The store sent quickly and came the bag faster than indicated in the track 2 weeks earlier, I'm very pleased. Thank you to the seller for a good and quality product and for fast shipment.
excellent quality really soft leather definatly keeping this store in my favorites list
Handbag is very beautiful and quality, delivery is fast, packed very well. I recommend to buy.
Excellent, soft bag, looks 5 +
Order is tracked, packed very well. The bag is awesome! Seller Thank and recommend.
The bag is excellent, the quality is good, fully corresponds to the store's picture
Like in the picture. I really like it. Corresponds to the description. No smell. The bag came quickly. Ordered 1.01 should have come 1.02, and came 23.01. For this, thank you, I'm very happy))))
The bag is really nice and fine quality. No smell. It was very carefully wrapped. Quick shipment without problems. It had a small gift (hair band). Recommend the store. Thank you!!!
Absolutely recommend this bag:)) High quality and branding on point!
Packed very neatly, even accessories. The bag is slightly smaller than I thought. But the skin is very soft, all neatly the seams are ideal, on the bottom of the bag the logo will carefully emit. Advise. I'm from St. Petersburg.
Bag oochen cool, advise, well packed, arrived before the delivery date
Thank you very much great bag. Recommend.
The bag is cool, despite the fact that it is visible that not natural leather still looks very decent and elegant. The seams are even, the lining is strong enough. Have strap. Packed was very good. As a gift put a cute rubber band) tried definitely recommend
Very excellent and everyone likes it .. Very nice. Nice good quality Thanks
Price for non ABS cupboard is Sheep leather range is a little obscure the four key Packing ecology. Air Force consists of Kim was well without it
Bag chic! I'm very happy! I'll order another color.
The order arrived quickly. The quality of the goods is good. Two pockets. In this bag. Packing is generally wonderful. Thank you to the store for the quality service!!!