SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exceptionally beautiful watch of very high quality.
Top the watch can trust
Boilers in nature look better than in the photo, they themselves are heavy, the bracelet is thick. But I have no luck with this brand, the first one wore 3 years until I dropped, the second hand fell off, ordered again, a little different, came, little with a delay it is tolerable, but B. to fall off with a second hand, is this evil rock, or the disease of this company's watch?
Very nice and seems durable is regulated by removing links
As described, beautiful and good quality.
All as the description. Great quality product.
Beautiful watch heavy, and good quality, arrived very well packed. Congratulations, serious store recommend to everyone.
Too Beautiful great quality Thank you amazing
Very nice watch, I like it very much and the sent was very fast.
Watches clean, came straight, well packed and quality surprised me too, sure to buy back, 10 days to arrive in sp ..... Wonderful, very obrgda
Beautiful watch, perfect, came with the key to make the adjustment bracelet, not pay fee, my husband liked.
Watch very good
I recommend 100% everything this store sells is amazing and super beautiful and best of all is the price, my boyfriend loves the watch P.D. Check the comments and size guide so you have a better idea about what you're going to buy
gostei muito amei , obg pow cumprir com as espequitiva era grande pra chegada desse relógio .
Very beautiful watch great quality brand naveforce is arrived right Congratulations love this brand are the most beautiful watches ever saw
Muy buena calidad
Amazing watch! High quality, as usual. Naviforce is top brand! The best in this price range! Everything is functional. The watch is masculine, heavy, metallic. The strap is great, complements the watch. It came well packed, in an envelope with all the original accessories. Not damaged. I bought this watch on 11.11, it arrived in over one month. The store is great, very good communication! Thanks seller! 5*
Thank you store. Impeccable quality recommend
The second boilers of this company. He took two weeks at the post office.
Top Product Line
Beautiful and quality
Very good and heavy.
merci
I liked the watch very nice, the box content is very rich that is good
Good product Recommend
Great quality, working the digital and analog. I bought the cheaper still came the tool to adjust the bracelet.
The product corresponds to the description. Delivery is quite long. But here questions to the Russian Post.
Very good lacked coming in box
Muito lindo, demorou um pouco pra chegar na minha casa, mas foi o correio daqui, loja e vendedor top.