SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great headset. The best in quality cost is effective. Recommend!!
The earphone is simply spectacular! Amazing audio with amazing clarity, Bass nice, excellent sound insulation pads, super comfortable, excellent quality and removable microphone. Recommend both the product as the store. Arrived in 10 days in Hamburg, metropolitan region of Rio. Bought in 1/11.
Product met expectations, very good, think the best cost effective.
The headphone arrived very fast as described only the pipe connect the phone is failed move very a side for more is very good not know if will return or not
Great product, arrived within in Balado in perfect condition. Recommend.
Came quickly, from a warehouse in Russia ordered 09.11 came 14.11 sdek in Hmao, the quality is good, the package is slightly crumpled, but not what happened with the headphones,,,
The delivery is fast, the box of course smashed but on the quality of the goods it did not affect, immediately checked the working capacity of everything and works perfectly and the microphone and sound,,
Arrived in 11 days calendar for Guarulhos, more beautiful than I thought, and is very comfortable
From the moment of payment to the receipt of 4 days, the sound quality is a bomb, micro works purely, for this money is top.
Phone got everything right arrived within 15 days great phone.
Headphones got. 3 days expected) The best for your money. Thank you store.
Thanks to the headphones bomb I'm flocking from the game and sound quality is much better
It came very qualitatively packed. A good store I recommend to buy cool headphones for everyday use.
Great phone, bought for use on Xbox One, and work perfectly. Delivery very fast, arrived in 1 week
Arrived on time. Box intact, Young as the description. Very comfortable not hurts no little ears Q are within the phone. Now will test the audio quality. Think cheap recommend
Packing in turmoil (very weak) Thank God the headphones are whole. Headphones just top I did not think that it would be so cool for 2 K, in general, take it will not regret but before buying it better tell the store to pack better
Headphones are excellent, ordered October 5 from Russia and sent on the same day (ordered at 9 pm), came on October 9.
Do not judge the product according to the package, came a slightly crumpled box with a small set, but an excellent headset of good assembly. There are no Lufts, the materials are pleasant, the sound is deep, but not too much. For music lovers with bass is the most. The only thing that is not used to, after a long socks, the feeling of turning off from the outside world, noise reduction is strong. Suggest to buy
For me, Super such noise reduction headphones are very strong be careful Before Cheboksary went for 5 days With the store did not communicate
Found that served me well, quality very good price and few phones have this construction sturdy but lightweight same, that just look already ensures good durability
Product arrived in 10 days very fast, excellent quality, recommend!
The box came whole. Inside the ears themselves with an adapter for a microphone, a microphone and a waste paper! The sound is good, for 1500 it's just!
Headphones are extremely suitable as for 1500, came quickly, in 5 days, packed well. Sound suits, Micro is good (compared to headsets in Ru stores: ^))
Fast delivery sound quality for 5 points top for your money
Product arrived perfect and working properly. Great audio and pretty much loved.
Headphones are excellent but there were dents on the iron and a box crumpled
The box came very crumpled, but the goods are intact. Ordered on November 3, was to arrive on November 14, and arrived on November 9. I will complement the feedback after testing.
Headphones liked, and the quality of performance, and sound, and noise suppression. Come quickly.
Got there in 4 days in MOS. Oblast. It's fine. Thank you.
It came quickly Samara region, the quality of the headset is satisfied.
Loved Very good☺ Came right and well packed loved can trust 100% reliable
Sound headphones best for their price box came a little crumpled
Arrived in 10 working days in carapicuíba-SP without fee
Great sound quality, yet tested audio mic and construction also is great and easy maintenance. The phone so came wrapped in a Styrofoam and the manual on box.
The parcel went more than 90 days to St. Petersburg, I did not even believe that the parcel exists at all. The box was damaged, but the headphones themselves are in perfect condition. Pretty good sound, how can I appreciate. Balance left-the right is not broken, in games the direction of sound is perfectly felt. The microphone is detachable, which is a big plus for me-did not even start checking yet. I have a relatively large head, and the headphones were barely in size, they sit tight, slightly hot, but I think that you can get used to it.
Excellent and super light headphones. A good microphone and ears do not get tired. I recommend to buy. The box was crumpled but everything was whole
Goods came packaged with cable adapter all OK so far.
Excellent audio quality, but expected be taller, but in return delivery a serious enjoyable listen!
With top quality, super approve to you that has to listen your music, can listen all instruments with a quality absurd, recommend for gamers also, games can listen steps and trippings far.
They work fine. At me ears are toned, so many headphones at the slightest pressure create specific discomfort. It's good that they're lucky, they don't press. Isolation from external sounds is weak. On the head sit comfortably. Ears cover comfortably. Who has a very large head, then the stock is split no-butt. On the cap will not be worn. Ergonomics is excellent, the quality of the plastic is satisfactory, the irritation of the film around the foam rubber does not cause, but it will break over time. In general, for such money a decent solution.
The phone is very beautiful and has a great quality, both the audio, the microphone. Recommend more. And was very fast!
Very good, buy without fear top! Follows nois there @ Maik _ _ Zn
The parcel reached Irkutsk in 11 days, very quickly! Thank you store!
EarsFire, everything is clear and fast. to the Irkutsk region I recommend
Very good product, came well packaged took just 1 week and 5 days to arrive in Brazil feather post here leave weak, arrived in Manaus after 1 month
The headphones are very cool and stylish. The sound is excellent, the microphone works stably and clearly. Came 1 week earlier. Packed normally, not damaged. Recommend.
Krorbka came crumpled, the headphones were not damaged, brought home, connected, everything works, the cord is 2 m, the microphone is removable, flexible, it's cool. Minus this adjustment, I think this is the weakest place
I loved! Besides being a beautiful and very good, arrived in 9 days (Live in SP).
All is well, only the microphone does not work, just hisses
Headset very good, just like the ad, quality very good price
Excellent quality, very good for shooting games, locate the passes. Arrived very fast in Piauí, in only 10 days. Congratulations to store!
Headphones, ideal, already order 2e, 1mi used the year everything is perfect, this is vanlaf
Super fast delivery received in 3 days with delivery in Russia. The store instantly sent the goods. The box was slightly damaged, but the headphones are in full save. Very well sits on the head. Pleasant bass for such a price tag. Just a find. All materials are soft, plastic rubberized. On Bassam did not notice much difference with the past Philippines. But the volume is really almost not enough. The noise is beautiful. In general, for such a price tag 1660 rubles just a find, I recommend.
Exported for a long time, almost a month, but it came whole and fully corresponds to the description, I have on my computer headphones HyperX Cloud Core for 7.499, so the difference in in the clood only bass a little more and at maximum volume they behave a little better (in havit at maximum volume a little distorted sound) But at this volume, whether someone will play or listen to music, even on execution they are almost the same, the difference is only in the ear pads, they have HyperX. The material to the touch is equally high quality and does not stink like any defender, ritmix and other disposable oat. In short, I would have known about them before, would have taken them better instead of HyperX. 1883 rubles against 7499 there is a difference... 4 times
Ameiii, thought it would take the whole month to arrive, but only took 13 days, the quality it is magnificent and affordable price, im in love with this headset it really worth buying.
Like earphone, sound is very good and the microphone is great plus foam suppress all external noise. Came right with adapter and not even a breakdown.
Seller's congratulations sent fast product. And delivery was up here in Brazil. About the phone, sound and comfort're great quality.
Very good'm eager to test this magnificent headset I had seen the video he and powerful the sound will test
Fast delivery, a good microphone, for games the most it is, there are small jambs, but for such a price is acceptable. The sound is loud, but I personally would like to be louder. In size: My head is small, but I had to put the maximum size on the headphones. Thank you.
Headset hight quality, 0 defects, box came intact and arrived before the day schedule, headset of dreams
Perfect, all right with the product, identical to the picture. Bought to use the Xbox One S and PC, very comfortable. Quality microphone 10. Quality Audio 10. Arrived in Crato - Ceará in 18 days. Recommend the store.
Delivery to Belgorod region 30 days. Price, quality is good.
Super headphones for their price, a decent microphone, I advise you to take it a month before Izhevsk
Of the minuses-they are felt for a teenager or a child, some small, the most exposed size is right, there is no stock, it's still me. The sound is normal, more basovite than in the 2008 s and these they did not like me, in the noise prevents, its price completely justifies, the microphone is excellent, better than in the 2008 s they are square in shape and the ear in them sits more freely, so I had to flip the ear cups from these to 2008. The head and ears are standard, not lopochey. If you need inexpensive headphones, normal quality, you can take.
The product corresponds to the description. packed in a glue, so a box of mint. the store and I recommend
The sound is excellent, the microphone works well. The color is not clear, the pictures are gray, but in fact with a crimson shade. On one ambashure there is a small jamb on tailoring, but it is not so important of course. In general, for its price is more than worthy.
Quality headset, the external sound is stuffy, is comfortable and fit (good for those big head). It has wheel volume, microphone (will not use), among other buttons fit. It seems to have a sound a little lower than the headphones, testing in a bike G30, in computer and software fit believe that can change this as my taste.
The order came for a month box a little damaged but the goods are norms.
For its reception, the master's normal Do not see low frequencies and sensitivity
Excellent product. Very good sound and is also quite comfortable. Shipping and delivery were quick. Recommend too!
Very good, took a great promotion, it paid 142,75 and still had more 8 dollars cashback that has fallen in account, arrived very fast in MG, were all 9 days calendar very fast, and one thing I say paid cheap quality out base I had a simple before, Recommend too catch a great promotion even better!!
Great quality, came in perfect condition Only the box it came completely finished but otherwise am very satisfied
Headphones arrived within a month. Delivery throughout the time was tracked. The box was slightly crumpled, but the headphones are whole. Quality at the highest level. The ear cups are large soft, the quality is excellent. The iron part is pleasant both to the touch and in the opinion. In terms of sound, there are also no complaints, everything is fine. I advise the goods and the store.
Product excellent quality, is not as great as it seems, to me was great, it have the head and ear small, very comfortable, I wear glasses and really is quite comfortable, audio it is excellent for games, music is not so good, it has many serious so To have, but are not so powerful, more excellent headset, is very beautiful for those who like things more minimalist.
Only came a little mixed box, but the headset is in perfect condition
A simply sensational! The best one I have used, cost effective extraordinary and believe that has not other this quality for this price. Metal frame with rubber leather very comfortable. Arrived in 12 days to Holy Cross Capibaribe- Pernambuco.
Very good, quite liked, better than I imagined and arrived in 15 days, very fast.
Got everything right and arrived fast,'ll try but seems perfect.
The sound is satisfactory, the quality of the performance of the headphones is decent, but the box is such a mint that it folds the feeling that it was kicked instead of a soccer ball
All OK. We will test, this is 3 brand and model.
Excellent cost-benefit. Build quality Great plus definition sound very good. The earpads already durable not say how they are but hope last. Overall is a great option for budgets more limited, without to some basic features as sound quality and comfort.
The earphone with best money market currently, great sound and a microphone pickup perfect, the audio it without treatment is not as high as other models, it also has a beautiful design and super comfortable.
Is a great product, the sound is very good, the finished product is very well done, is an excellent choice for seeking a cost benefit, there are headphones best, but this price range think this is one of the best
Very good .. the sound is terrible .. Thank you very much to the store.
Thank you arrived very fast like the purchase
The sound from the headphones is top, with a micro is also good, the only negative is that the box came so crumpled that you could think that the contents are broken in half,,,
As expected, chic ears for their price. Who wrote that there is not enough low, and it is not necessary, a raised scene of high and medium frequencies. In general, super, the microphone is generally a bomb! Thank you so much!It took half a month.
Simply wonderful full satisfaction about the purchase
Good headphones, excellent microphone, you can play, talk on the discord and watch some movie
Great quality and arrived super fast, very worth
That product top! Excellent Construction, great sound quality, not found or a little low. The possibility of removing the microphone, as well as the possibility of using it in mobile or the Xbox control to me was something that had much use. It is extremely soft and comfortable, had no uncomfortable to wear all day.
Excellent product and good construction, arrived in 13 days after purchase, recommend!!!
Like the product came well packaged and Sonic and physical features very good. The sound is great and muffles the noises. Only need to see if is durable.
Simply Perfect! Construction, comfort, audio and practicality! I doubt if it would work in my notebook Acer and work perfectly! On my bike G7 play also work perfectly! Took 1 month to arrive in Santa Catarina!
The headset came in perfect condition without your packaging not a defect visible and delivery was fastest the schedule… Earphone high quality the amount paid.
My husband loved the earphone, it uses glasses and said that is super comfortable, loud.
Arrived in 10 days in RJ, very fast and even about the product have no Q talk, super cost effective!