SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag is awesome! My Love) recommended!
Incredible bag. Received today and can not get enough. Very beautiful and stylish. Size of ideal, in spite of my concerns. Look feminine. Seller packed perfect!!! Super!!!! I am very happy, thank you!
Mega handbag,❤️ All comply with description! Recommend 100%!
The bag is just wonderful more than expected the interior is also excellent all suede. The handles have great finish enjoyed.
Oh, it is love at first sight! This is my first bag бафели, but now is certainly not the last! Delicate soft leather, quality hardware, graceful strap-is still about the quality. The packaging is a special pleasure! With such a loving care packed even the smallest did. Many thanks to the store! This bag buy more bracelet with cat-he also killing)
Bag-fire! Quality on top! As all the photos from store. Kind is made of leather. No smell. Well packed. Come quickly. Thanks to the seller! Will he still
Chic
The bag is pretty, though very small. You can place a little: purse, keys, phone. It's done well. True, I do not understand whether this is, despite the fact that samples of materials are attached... Feeling ambiguous. By the way, this is my second bag, the first same impression-they are neat, cute, but I'm not sure about the material. The cat's head is a little confused, but it's smooth, does not cling, does not interfere. Inside there is one pocket. In general, I'm happy with her. The store is good, packed reliably.
Recommend!
Everything is fine
I really liked the bag. Quality, packaging is excellent .. came on time.
100 percent as pictured and details.good communication and send pictures of the packing and tracking details.
The bag is cool. Stitched qualitatively. Stitches machine, smooth, cuts are treated with Thermo paint, all metal elements were glued, so there are no scratches. Inside the suede berry color lining and there is a pocket for the card. There is a removable long handle. No unpleasant smells. The bag came in a branded case.
The bag is qualitatively sewn, looks expensive, bought for 2240 UAH with a coupon from the store. Came qualitatively packed, in a beautiful pollen, reached very quickly, in 11 days in the Dnepr on the Ukr mail. I would like a long handle on the shoulder to be thicker, very thin. And some as a gift came a scarf, I do not (
I'm totally delighted, this is the best my handbag!!! Was packed in a box, there is a anther, all the details are protected by film. Handbag is miniature, but everything you need is placed. Very quality goods! Thank you so much!
Detailed review at @ katyamood
The quality is good, the second bag from this store. But very glamorous and small for me. You can put headphones, purse, lipstick and keys with difficulty, the phone is no longer included. Or phone, lipstick, and keys, but without a purse and headphones.
Everything is fine, as it is written. The quality is perfect, in this color the best option! I liked it very much!
Handbag is just super!!!! Above all praise! Came days for 6-7 Impeccable, the color is divine! In the kit there is a long handle. Thank you store)
The handbag was ordered on January 21, came on February 2. Everything corresponds to the description! The main thing is thank you for very good packaging. The handbag was in a fairly dense box, with all sorts of soft reinforcement pads. All sizes correspond (another brand came a handbag 2 cm smaller in width and my smartphone just does not enter). Color as in the picture. All seams are sooooo smooth. Inside there is no lining and the material from which the handbag is made, it is visible as they say "unarmed look". There is a small smell of skin. In the hand is not heavy. The magnet on the latch is enough "strong". The size, in my opinion, is optimal. Not quite Mini, so that there is neither a purse nor a smartphone put. But not very big either. I myself am not a large woman, I love this format. I'm happy. Thank you brand for their work!!!!!
Handbag in perfect condition! :) The skin is soft, everything is protected by film packaging. + handbag in a cute pollen. Happy.
Thanks for good Service and quality!!! Love it .Recommend for buying …!
High quality with good service!!!Thanks dear
The bag is delicious!
The quality of the bag is excellent, just delight! Delivery 2 weeks to Moscow
20 days, it's in the box, Great packaging, comes in whole no scratch or dent, very lovely!!
The handbag is just super. Quality at altitude. Thank you so much! Thank you for the gift!
3rd bag in one order, and I'm in a wild delight! Quality, design, this is perfection!!! The cat is now a distinctive sign of the crend! Color luxurious! It is small, but everything you need is easily placed! Fully corresponds to the description. To buy I recommend! I have 5 bags in my basket from my favorite brand! Special thanks for the gift! Dear katterine, thank you very much for your attention, care and high quality bags! Forever Yours!❤& Middot;
Charming handbag. Inside one large compartment and a small pocket, rather under the cards. The color is the same as the store's photo.
Now one of my favorite bags. Quality at altitude, came well packed.
Stunning bag!!!! Quality is the best!!! This store rolled my heart! Handbag is just a dream))) genuine leather, stitched perfectly. Thank you to the store for the feedback (I wanted it in silver)
A wonderful bag!!! Quality, met all my expectations!)) Thanks!!! I recommend it to everyone! Packed perfectly, fast shipment and fast delivery 2 weeks
The bag is just super, genuine leather without a smell! Everything is perfect! Packing is great. Highly recommend.
Just wow. Quality top. The store is super, came for two weeks. Thank you very much to the store
One of the best stores and the best store I dealt with .. The order took two weeks for Saudi Arabia .. The quality and packaging is excellent in the conscience of something tired and halal in it every real deserves the product frankly I once love + Thank you for the gift pleased me .. The seller and this store will always be dealt with .. Thank you.
Bag of fine quality, keeps the shape, good accessories. The cat's head is matte, neat. The bag exactly matches the store's photo, the color is cold blue with a gray undertone. 10 days delivery. I'm very happy with the purchase, the best store on Ali! Thank you!
I have four Bafelli bags. This is my favourite one. It is absolutely gorgeous!
Fire bag!
Impeccable quality suite. Bags. Closes on a magnet, removable long belt, complete with a silk scarf. Packed above all praise. Each piece in a film, inside a paper for rigidity, the bag itself in a pollen and all this in a cardboard box. Highly recommend!
Bag fire, came in a box, everything is intact