SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Suuuuper fast delivery.
Excellent product, what I expected
Very good, all according to the description
works well
Arrive 2 weeks quicker than expected. Easy to assemble.
very good
Everything is super, I received it very quickly, as described. Later I will add feedback after use.
Great product
Thank you.
Something complicated to use but it is what is advertised
It is easy to assemble and has several cushions.
Very quickly delivery. Super. Thank you
OK
Fast delivery. În good order
As in the picture, on the Internet read the instructions on the Russian, because It seemed that you could break. Sleep well after a short lie on it)
Exactly as described and displayed, great for my back. Very happy.
The product arrived in perfect condition, it is the second order I make of the product. Excellent.
Looks good
Super produit. You recommande +++
Stretching of back goes with this thing a lot easier. In the Beginning called sensitive by the pressure points, but at the same time also relaxing. The blue moussen thing is called los
excelente
Good
In 12 days arrived. Super.
Cool stuff, the quality is excellent!
Good at schorzeniach spine in the lumbar. Relaxes circles. Helps the pain. Recommend
Thank you arrived. Is Super end home the muscles.
Sent quickly, nothing broke during transportation. We will train the back))
Came quickly, no complaints.
Thanks!
Well received according to the photo. My doing good in the lower back to see later
Tres satisfied corresponded what I wanted
I received it quickly. Earlier than the specified date. Thank you.
Thank you all cool and quickly delivered
Very necessary thing
I arrived in perfect condition and ahead of time
Great stuff! Came the whole as the picture. Helps to unload the back, stretch. Husband uses a Meiram pillow at home, this positioner is no worse. Bought him for an office chair to make it more comfortable to sit, to hold his back well. The delivery is fast. In general I recommend!
Fast shipping. Many thanks!
It came 20 days before Lutsk Ukraine, mustache in the inventory!
Product same as arrived relatively fast for Brasil, am liking.
Exactly as advertised
Excellent product is as the image is recommended to store at 100 percent arrive long in advance to Tapachula material is good quality, material It looks tough on hard plastic brings different levels for the posture of the device, the colors are exactly the same, just need to test and then I will comment on the results of the use ExcellentWell packed.
otimo
Looks good but accurate test more
It's just like photography but very hard if you're not used to it. It would be nice if some kind of indication came along. Has arrived sooner than expected. There has been No need to contact the store
Arrived in 2 days. Just like the doto
seems everything is good
Super!!! Class thing. It's easy in the back. Shvidka delivery. Recommend!!
Arrived in 3 days very fast and equal q in the description
He couldn't make it faster! Bravo! bravo!
Super
Arrived very soon, good packing, corresponds to 100% Advertising, easy to change positions, very strong, but at the same time easy to mobilise, I like it, I'm sure you stretch your back very well.
Very well protected and fast shipping, now to check if it meets your function