SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little small I think it's just
The sound is clean and the bass is there, the wire is not long if the PC does not reach, and so excellent headphones.
Sound good
Even with a microphone, normal for the phone, sounds good, cool fold.
Good headphones came 6 days earlier the sound is excellent do not background
Sounds Ultimate not HD but for this price is OK. There's even some bass.
Goods received,
Same as the one in the picture I recommend came to me super fast 2 months before I was due to arrive
Headphones are good came for almost a month. Recommend
Headphones are cool, but on the head look a little strange .. The store sent quite quickly, and for a long time the order did not have to wait. In short, I advise
Duzhe Mili and ohainiy navushniki, ale with them demand oberezhno and not rizko
Headphones are excellent, I buy a second time, they come very quickly.
Great headphones. The sound is also excellent. I ordered my daughter. I was very pleased. Came in 2 weeks
The earphone was not new, many small scratches and where the abalone is sidened, something that did not pastaveli.
Good sound, Works so well, Delivery was super fast Fully satisfied with the store, Thank you
It's okay it's not professional but it performs its function
good production
All right, thank you to the store))
Your service is very good. Greetings for your service.
Comfortable Headphones with satisfactory for the price of sound quality. There are no complaints with daily use.
Good head set.i recommend this product.
Sound good. No noise.
super coolll.....highly recommonded
Good Goods. Sound is quite decent for the cost. Happy purchase. :) Recommend! Thanks to the manufacturer and store!
Received in accordance with the description sent quickly