SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks good, it seems like a quality product regarding the finishes, it works well, I hope it will have a long life. The transport took 3 weeks.
Simply amazing, comfortable, very beautiful, adjustable and flawless audio quality, arrived in ten days, very fast delivery. Super recommend!!!
Very good value
Good headphones are light pts comfortable, the sound in my opinion is a little short of high frequencies. Fast delivery, thank you store
Took the child, tested for work not long. Cables are hot. Sound normal. When connecting via Bluetooth codec SBC, sorry no AAC. In principle, it is normal, Bass is there, but it is better to add and take oneodio, head higher in everything, if not more.
Less normal ears
In general, satisfied. Went out for 1300, I do not know if it is possible to take a similar quality in the next DNS for this price. But for 1000, you can definitely buy wireless ears. Delivery 12 days from Russia, to Kemerovo. Although they promised 7, but I understand that the deadline is sufficient. The box is intact, the complete set is not complete, in the description it is indicated "interchangeable ear pads" and they are not. I think the description is wrong. First of all. There is an unpleasant smell of either plastic or eco-skin. I hope it's gone. When the first connection to the PC (a good Bluetooth 5.0 from TP-Link), lost the signal and stutted, through the wall did not punch. But just connected the Pere, and everything is OK. Pleased that the folding and retractable elements are framed by metal. Not completely metal, but there is an insert, I tried to shoot. The rest of the elements are only painted under metal. Ears cover completely, but slightly press on the head, I hope to be carried. As I use, I will complement. The sound as they write, medium and high is not enough, the bottoms are felt. At all the volume, even a little vibration goes.
In general, it was like a couple of days. Headphones fire. Charging while they keep very good. I do not know what will happen next, at the moment I am very pleased with the purchase. Thank you store.
Plug size 3,5 does not fit not one phone, dangles.
ok
Received 10.10.2022 Thanks guys
Received 10.10.2022. Thanks guys.
It's a cost-free headset The volume is relatively large and the Bluetooth connection is good The advantage is that the radio is supported.
Clear
Pre-war purchase. She took for her daughter on podarunok. Posilka finished three types to Kieva. Clean the raging sound, garne sound. Зручbut trimayureh on the head, do not press, light. Warehouse WooHa Z wallpaper. I recommend selling this product
Delivery is longer than planned. Good quality earphone. The sound is also good.
Headphones with bass, what you need. Already jump))) I'm happy! After small at least listen to music. Came 80% charged. The most important thing in the photo with the size of the inner diameter. Do not lie on your ears! Now the playback duration test.
Beautiful sound, fast shipping!!! Board store to good quality.. Fm radio works, adjustable, wireless and wired good sound. Easy manual.. Basically good purchase!!
Thank you! Delivery less than a month! The box is slightly crumpled, but the gadget is in excellent condition! Connected immediately, charged for 100%, the first impression of sound, design and quality is good! In the settings you need to understand, the instruction in English. The price is super quality! Recommend!
Headphones are good, but the parcel came crumpled
Excellent Product!! Came well packaged and the sound is very good.
It takes two to three weeks, perfectly packed and as seen in the image, in its own box. It covers the entire ear perfectly and has good sound and quite volume. Very easy to use. I'm very happy with this purchase.
Loved!!!! Below follows the review: • Battery life: □ Connected and it hung kkkkkj □ Could not finish a music ✓ Last □ I bought my son used, my grandson used and my tataraneto that carried first • Bluetooth transmission distance: □ Can not even to put in pocket it disconnects kkkkkkk □ Left the cell in bedroom, was in the bathroom and returned good ✓ Over 10 meters □ Was listening to music and was traveling but forgot the mobile home, but could hear all the playlist • Beauty: □ Seems a dog sucking sleeve kkkkkkkj □ Meh… □ Cute □ Beauty level zero two♥ • Sound quality: □ Think my pocket plays louder kkkkkkk □ Could be best □ High ✓ Aaaaaaah my ears doeeeeem
Headphones are very cool, loud enough, from the minus, everyone can hear your music. Pleased that the store sent my headphones on the same day, came very quickly
Fully corresponds to the description. Packed well. The packaging was a little broken. But the goods are whole. Plugged in. Did the pairing. Sound lovely. I'm not a music lover. Therefore, I do not have any complaints at all. I did not regret that I bought these headphones. I advise everyone. I put the store a fat five, 5.
Product comfortable, sound very good, like.
I haven't checked yet. Came completely discharged.
Bluetooth connection, well and caustic non Okey
It came to Kiev in three weeks, despite the war... Headphones are loud really. You can write that there is not enough of any upper middle or something, but everything is ruled by the equalizer. The ear closes completely, the sizes in the photo. Chekaemo for peremat!!!
I like it, it sound really good
Fast delivery. Sound good. Easy to use. Recommend.
Like the phone Powerful sound, bass cool Recommend to everyone
Odlično rade, prezadovoljan sa njima
Thank you, work excellent sound nice, design as the picture
Good too amazing sound